Director of Operations

Norcross, GA, United States

POSITION TITLE: Director of Operations

DEPARTMENT: Operations

REPORTS TO: Chief Executive Officer and Managing Director

CLASSIFICATION: Exempt

JOB SUMMARY: The Director of Operations is responsible for strategy, direction and execution of key functions including Revenue Management (Pricing), Procurement, Ancillary Income, Business Intelligence/Analytics, Financial Services, Legal Services, Utilities, New Initiatives and Screening/ Collections. Serving as a critical link between the overall business strategy and day to day field operations, the Director of Operations will set direction, oversee the implementation of key initiatives, establish operating policies and procedures, evaluate operating results, provide effective communication and technology enablement, and monitor budgets.

VALUES MODELED: All employees are expected to find ways to bring our core values to life every day by being: Driven, Enthusiastic, Team Player and Humbly Confident.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Set, recommend, execute, and measure business strategies and related improvements in the operations department to maximize profitability, efficiency, effectiveness, and customer impact. Develop and implement adjustments to strategic and operating plans, as appropriate.

Identify areas for strategic improvement and ensure implementation of required changes. Assess and review cost/benefit analyses, including potential impacts on other areas of the company, in order to take appropriate action. Collaborate with other senior management to communicate and coordinate the delivery of business process improvement solutions that are compatible with the goals and objectives of the Company.

In coordination with community management, monitor activities to ensure that the operating plan is being carried out in order to meet or exceed the Company’s objectives.

Collaborate and oversee the annual budgeting process for the operations department with Asset Manager.

Support business process improvement solutions, including the continued implementation of new technologies to support operations initiatives. Manage these new resources effectively, including staff, to drive initiatives to completion. Partner with all levels of Equity management and user groups accordingly.

Assess current and potential market providers to negotiate advantageous and encompassing agreements to financially benefit the Company. Develop and maintain vendor relationships accordingly.

Identify and develop emerging talent to the benefit of the Company. Maximize department impact through effective organizational structure, team member development and empowerment, and succession plans that support long term positive results.

Maintain an active presence in the industry and remain informed of industry trends and new/updated government regulations.

Represent the Company in a professional manner at all times, including being an effective owner liaison with all building officials and governmental agencies. Consistently maintain a professional courteous attitude when dealing with residents, coworkers and the general public.

QUALIFICATIONS

Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence.

Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.

Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills: Strong computer skills in Microsoft Word and Outlook. Experience in conducting Internet searches and using online calendars and databases.

EDUCATION/EXPERIENCE:

Required

Bachelor’s degree.

10 years of progressive experience in property management or community operations.

An entrepreneurial self-starter who is driven and aggressive about achieving bottom line results.

Proven problem solver who makes logical decisions based on metrics and analytics.

Preferred MBA

15+ years progressive experience in property management or community operations.

COMPETENCIES

To perform the job successfully, an individual should demonstrate the following competencies:

Productivity

Dependability - Follows instructions; responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals: completes tasks on time or notifies appropriate person with an alternate plan.

Initiative - Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.

Integrity - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.

Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.

Customer/Resident Focus

Customer Focus - Responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

Confidentiality - Maintains confidentiality of sensitive information.

Decision Making

Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.

Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions.

Business Skills

Analytical/Reasoning - Synthesizes basic and varied information; collects and researches data; uses intuition and experience to complement data and make recommendations.

Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

Quantity - Meets productivity standards; completes work in a timely manner; strives to increase productivity; works quickly.

Job Skills

Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent.

Continuous Learning - Assesses own strengths and weaknesses; seeks feedback to improve performance; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.

Job Knowledge - Exhibits competency in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.

Use of Technology - Demonstrates required skills; adapts to new technologies; uses technology to increase productivity; keeps technical skills up to date.

Teamwork

Conflict Resolution - Encourages open communication; confronts difficult situations; maintains objectivity; keeps emotions under control; uses interpersonal and negotiation skills to resolve conflicts.

Cooperation - Establishes and maintains effective relationships; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.

Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; supports everyone's efforts to succeed.

Collaborative Leadership - Builds relationships; handles conflict in a constructive manner; works with employees to resolve issues.

Achievement-Oriented Leadership - Identifies challenges and addresses them directly; sets an example.

TRAVEL

Some travel is required for this job.

WORK ENVIRONMENT

The job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, fax machines, and filing cabinets. The noise level in the work environment is usually quiet.

REASONABLE ACCOMMODATION

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The job duties, qualifications, work environment, and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

DIRECTOR OF OPERATIONS

Job Description: Acknowledgment of Receipt

Employee :

I understand that nothing in this job description constitutes an employment agreement or contract of any kind.

I understand that all employment with Audubon is voluntarily entered into, and is "at-will", meaning that either the Company or I can end the employment relationship with or without notice the employment relationship with or without notice, and with or without cause.

I understand that my work schedule is set by the Chief Executive Officer and Managing Director and is subject to change based on the business needs of the community.

I have read through and understand the job duties and requirements listed in this job description and agree that other duties may be assigned as deemed necessary for the successful operation of the business.

I accept the accountabilities of this position and agree to produce the results, perform the work, and meet the standards set forth in this Job Description.

My signature confirms that I can perform these essential duties with or without reasonable accommodations.

I understand that I will receive a copy of this job description and that a signed copy will be placed in my personnel file.

Printed Name: ___________________________________________________

Signature: ___________________________________________________

Date: __________________________

Supervisor:

I agree to provide a working environment, necessary resources and appropriate training to enable the accountabilities of this position (results, work, and standards) to be accomplished.

Printed Name: ___________________________________________________

Signature: ___________________________________________________

Date: __________________________

Copies of Acknowledgment of Receipt: 1) To Employee and 2) Employee's Personnel file

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