Manager, General Operations

Livermore, CA, United States

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The Manager, General Operations contributes to Mattress Firm's success by efficiently managing the day-to-day operations of their assigned distribution center, leading and developing the distribution center team, and meeting organizational financial objectives. This individual ensures standard operating procedures are followed in accordance with safety policies and procedures, the proper training of distribution center staff, and that the distribution center provides world class service to internal and external customers. The Manager, General Operations 1 runs a tier 3 building. Where applicable, the Manager, General Operations also acts as the zero waste leader. This role is to establish Mattress Firm as a leader in managing waste and to drive the zero waste agenda across the company. This individual is responsible to engage with the relevant stakeholders in order to implement and maintain Zero waste at key global locations. Working with on-site leadership at each Mattress Firm facility, and zero waste consultants, they will also be responsible to map out waste and support efforts to become a zero waste company globally. They ensure all service lines are reviewed to assess whether materials currently in use can be reduced, reused, or recycled taking an upstream approach to waste. They are also responsible for supporting the creation and delivery of training materials on zero waste. Key Responsibilities: •Uphold the Mattress Firm zero waste policy at the site •Support the processes and overarching framework to facilitate successful achievement of a TRUE Zero Waste Certification •Engage with the different stakeholders and vendors to achieve zero waste within their service lines •Develop and maintain processes for local teams to effectively record waste requirements relating to waste reuse and reduction •Deliver training materials as required

Essential Responsibilities

Responsible for efficient day-to-day operations of the distribution center.

Meet overall financial objectives of the distribution center compared to budget.

Train team members in understanding financial and operational goals.

Create and foster an environment of trust, open two-way communication, and cohesive team effort.

Provide strategic vision and communicate organizational mission and values to the team.

Educate team members and contract employees on customer satisfaction measures and hold them accountable to results.

Hold monthly distribution center-wide meetings to communicate organization/distribution center wins and opportunities and speak to any questions or concerns.

Hold one-on-one meetings with direct reports at least twice a month.

Ensure the distribution center meets company standards on appearance, cleanliness, and functionality.

Identify opportunities and drive continuous improvement initiatives in the distribution center.

Develop, implement, review, and enforce operational processes, policies, and procedures.

Collaborate with Sales partners to ensure delivery of exceptional customer service.

Facilitate resolution of customer service issues.

Manage the distribution center schedule.

Prepare reports on distribution center financials, KPIs, business reviews, and other metrics as required by deadlines given.

Partner with Inventory Planning to assess and forecast inventory needs.

Conduct required physical cycle counts, review discrepancies, and make appropriate corrections.

Provide safety and other training and periodic retraining to all team members and contract employees in the distribution center.

Monitor employee time records and review/approve paid time off and leave of absence requests in accordance with policy and procedures.

Maintain optimal staffing levels and forecast future staffing needs.

Recruit, interview, and participate in the hiring process for potential team members.

Conduct coaching conversations, administer disciplinary action, and provide performance reviews.

Complete all required training modules and certifications prior to the due date.

Ensure all safety policies and procedures are followed to ensure a safe work environment for all.

Communicate professionally with all internal and external contacts.

Follow all Company policies and execute Company standards on appearance and functionality as well as appropriate brand representation.

Communicate any concerns or issues to leadership to ensure proper efficiency of department and company operations.

Execute team member performance improvement plans, progressive discipline, and terminations when appropriate per Company policy.

Non-Essential Responsibilities

Participate in the creation of annual budget for distribution center.

Represent the distribution center at regional operations and cross functional meetings.

Participate in distribution center and organization-wide project teams and focus groups.

Assist Loss Prevention with loss prevention audit and safety audits.

Take an active role in onboarding and training new team members.

Verify driver payroll for accuracy.

Maximize operations to support sales.

Execute company initiatives and other activities requested by supervisor.

Update job knowledge by participating in educational opportunities.

Contribute ideas on ways to optimize or improve the team, the department, and the Company.

Enhance department and organization reputation by accepting ownership for accomplishing new and different requests; explore opportunities to add value to job accomplishments.

Education

High School diploma or equivalent required

Bachelor's Degree Business, related field, and/or equivalent experience preferred

Professional Experience

3+ Years Operations experience preferred And

2+ Years managerial experience preferred And

Skills List

Able to be open and approachable to build goodwill, positivity, and loyalty with team members.

Ability to motivate and empower individuals and groups to greater participation, commitment, and high standards of performance.

Capacity to build team spirit, encourage team collaboration, and identify hidden strengths of individuals and the team.

Capable of identifying all aspects of a problem and understanding why a problem exists in order to develop a workable solution.

Able to adapt to new situations, changes and shifts strategies to meet different types of challenges.

Skillful in proper use of tools, hardware, software, and equipment to insure optimal functioning.

Ability to evaluate the impact of a business decisions on the business' financial statements and financial wellbeing in the long term.

Adept at collaborating with others to identify problems, provide advice, and develop agreeable solutions.

Knowledge

Warehouse, logistics, or supply chain knowledge Medium

Computer literacy in Microsoft products: Outlook, Excel, PowerPoint Medium

Warehouse standard operating procedures Medium

Basic retail operations Low

Inventory control

Safety policies and procedures

Financial analysis, reporting, and budgeting

Physical Demands

Warehouse Environment

Sitting frequently

Standing frequently

Walking frequently

Talking frequently

Hearing frequently

Lift or move up to 100 pounds

Usage of hands and fingers

Reaching with hands and arms

Stooping, kneeling, crouching, or crawling occasionally

Sight is required to ensure the safety of yourself and others.

Pay Range:

Starting at $110K

Now don't fall asleep out there... the sooner that we receive your application, the closer you are to the career of your dreams!

DIVERSE CANDIDATES ARE ENCOURAGED TO APPLY

Mattress Firm is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment, and does not discriminate against any applicant or employee for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. Mattress Firm is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.

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