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Recruitics
Lafayette, CA, United States
Data-Powered Recruitment Marketing Platform Our mission is to make it easy for companies to attract and hire great talent Powered by marketing professionals, Recruitics, helps the most identifiable brands successfully attract their workforce through proven data-driven strategies, marketing, and advertising. Our specialty is building client confid
Job Source: RecruiticsSnapchat
San Francisco, CA, United States
Snap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company's three core products are Snapchat, a visual messaging
Job Source: SnapchatGinger Labs
San Francisco, CA, United States
Accounting Manager Your Role: Ginger Labs pioneered the concept of digital paper when it released Notability in 2010 alongside the first iPad. 14 years later, we are developing the next generation of digital paper, enabling live collaboration on all digital platforms, improving the productivity of people in all walks of life. This new chapter of No
Job Source: Ginger LabsMoney Fit by DRS
San Francisco, CA, United States
HireArt is looking for an independent thinking, empathetic Account Manager with strong business judgment and excellent communication skills to help us support our growing client roster. We’re looking for experienced staffing industry professionals who thrive in fun, challenging environments, and are interested in playing a key role in growing an i
Job Source: Money Fit by DRSThe Trade Desk
San Francisco, CA, United States
What you’ll do: Manage and grow a roster of key accounts by building strong client relationships, providing strategic recommendations and exceptional client service Quarterback relationships for some of our largest regional Independent Agencies, and Brands Collaborate with the Trading team to rapidly onboard new customers and provide data driven i
Job Source: The Trade DeskSymmetry Financial Group
San Francisco, CA, United States
Join Our Team: Account Manager in Life Insurance Are you a passionate go-getter with a knack for building relationships and driving results? Do you thrive in a dynamic environment where your efforts are rewarded? We're seeking a motivated Account Manager to join our team and revolutionize the way people approach life insurance! About Us: At the
Job Source: Symmetry Financial GroupLHH
San Francisco, CA, United States
LHH Recruitment Solutions is currently seeking an Accounting and Reporting Manager for our client in San Francisco, CA. This full-time direct hire position offers a hybrid work environment with 3 days in office and 2 days remote. The Accounting and Reporting Manager will be responsible for managing audits, month and year end closures, account recon
Job Source: LHHAnsira
San Francisco, CA, United States
The Account Manager in Irvine, CA, area, is responsible for providing support for daily account activities and client needs. This position assumes basic marketing fundamentals, strong written and verbal communication skills, general office/team administrative support, the ability to adapt to many types of client and team personalities and the abili
Job Source: AnsiraSan Francisco, CA, United States
Nuvolum combines innovative, data-driven strategy with advanced execution to help our clients grow their business and brand. We bring new ideas to our clients across the United States, Canada, and Australia, allowing them to exceed their goals and set themselves apart from their competitors in a profound and demonstratively superior way.
Our full-service, integrated marketing and PR firm takes pride in everything we do. Our diverse and talented team is inspired to bring ideas forward, keep learning, and provide continuous mutual support. We champion each other’s successes and lean in when challenges need solving. We foster a team atmosphere and a friendly environment, so every member can rise to the occasion and exceed our clients’ expectations.
We’re looking for experienced Customer Success Managers to address daily client needs, communicate win’s, and drive the execution and implementation of our client’s strategic plans. Ideal candidates for this role are detail-oriented, excellent communicators, skilled in project management, meeting deadlines, and going above and beyond to meet and exceed client expectations.
Our Customer Success Managers work hand-in-hand with our clients to understand their goals, KPIs, projects, campaigns and work to develop an airtight plan to meet their objectives. They know the right questions to ask to tease out minute details, discover blind spots and can work across all departments in the organization to see through on client objectives. Customer Success Managers are expected to have a regular cadence of communication with clients, address needs expeditiously, understand the clients market, growth plans, goals, and opportunities. Customer Success Managers proactively communicate the clients win’s and are able to strategically navigate high level conversations.
Duties and Responsibilities include, but may not be limited to:
Manage multiple client projects, from inception through maintenance and completion
Collaborate with organizational leadership as needed in ideation and development of programs and campaigns in response to client requests
Demonstrate expertise in all matters relevant to your book of business, including escalation and troubleshooting to resolve client issues
Act as the primary client contact for project implementation, to communicate project statuses, blockers, deadlines, and wins
Be highly organized with exceptional follow-up skills to manage multiple opportunities at any given time. Have CRM experience, preferably with Salesforce
Retain responsibility for tracking, reporting, and maintaining initiatives as directed to support the strategic goals of the client
Learn your client's business and match that with a deep understanding of Nuvolum’s services to make the best recommendations
Develop and maintain product expertise, driving high end-user satisfaction
Serve as an primary point of contact for client-related issues and work cross-functionally with other teams to find solutions
Build and maintain trusting relationships and provide day-to-day support to clients
Lead, don’t follow.. Be an initiator, not an order taker
Essential Skills
3+ years of customer success or account management experience
Bachelor's degree or equivalent preferred
Experience working in a top-tier marketing and PR consulting firm is a plus
In-depth understanding of marketing strategies and trends (SEO, social media, Google Analytics, PPC, PR, etc.)
Proficient working with the Google Suite (Docs, Sheets, Gmail, etc.)
Experience with project management tools (ClickUp, Wrike, Basecamp, or similar)
Familiarity with Zendesk, Jira or similar ticketing systems
Ability to effectively organize and prioritize tasks to complete assignments within the time allotted and maintain standard workflow
Strong verbal/written communication and listening skills, as you will be interacting with clients/customers daily
A deadline-driven, no-task-is-too-small or big mentality
Independent self-starter with the ability to work independently and/or with a team
Flexibility to work in an interactive environment with a high tolerance for change and ability to pivot based upon client requirements
Experience in event or campaign management a plus
Understanding the basics of social media and paid ads a plus
Ability to work with a strong sense of urgency
This position is located in San Francisco with the expectation of being in-office during working days and client visits. At this time, we can only consider applicants with authorization to work in the United States on a permanent, full-time basis, we cannot provide visa sponsorship. If you feel you are qualified for this position and would be an excellent addition to our team, please submit your resume and references. We look forward to meeting you!
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Email Alert for Account Manager jobs in San Francisco, CA, United States
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