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Vestmark
Wakefield, MA, United States
This is an on-site role, requiring five days per week. The office is located at Vestmark's headquarters in Wakefield, MA. Fully remote or hybrid candidates will not be considered. Please note, we are unable to sponsor an employment Visa for this internship. A Technical Support Engineering Co-op on the production support team, is responsible for p
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Job Source: Textron SystemsAlloy Enterprises Inc
Burlington, MA, United States
About us Alloy Enterprises is transforming how aluminum parts are made. Aluminum will be part of the electrification journey of everything that moves, and flexible, on-demand, and cost-competitive fabrication will be essential to this transition. Automotive, aerospace, and industrial equipment need to be lighter, and fabrication methods need to ke
Job Source: Alloy Enterprises IncWakefield, MA, United States
This is an on-site role, requiring five days per week. The office is located at Vestmark's headquarters in Wakefield, MA. Fully remote or hybrid candidates will not be considered.
Please note, we are unable to sponsor an employment Visa for this internship.
A Technical Support Engineering Co-op on the production support team, is responsible for production and technical support for clients using our Managed Accounts solutions platform. The Technical Support Engineer Intern works with clients to analyze, research, and resolve customer support cases. This hands-on position requires client contact, problem resolution, and coordination with internal operations and technology teams to service clients
Responsibilities:
Work collaboratively and independently to contribute to and progress the analysis, research, and resolution of customer support cases logged via the Vestmark Support Portal
Answer inbound support calls and triage support inquiries; escalate to support team leader or manager if case is outside area of understanding
Proactively log activities associated with assigned cases, ensuring all activity is accurately described and described with a reasonable amount of detail
Management of client expectations - excellent communication skills are essential
Partner with various internal departments to deliver superior customer service
Proactive support documentation development and refinement
Required Experience and Skills: Knowledge, understanding and/or interest in the Financial sector
Knowledge, understanding and/or interest of enterprise software implementation lifecycle and aptitude for comprehending enterprise software architecture
Desired Technical Skills: MS Windows, SQL
Ability to balance and manage multiple, competing priorities
Collaborative interpersonal skills and ability to work within cross-functional teams
Self-starter who can display good judgment to plan and accomplish goals in complex fast-paced environment
Excellent customer service mentality and skills
Creative problem-solving and analysis skills
Ability to handle problem situations quickly, inventively, and resourcefully
Knowledge or understanding of investment systems (e.g. Portfolio Management, Trading, Middle/Back Office Operations) is a plus
Education: Progress towards a BA or BS degree (BS degree in Finance or Computer Science is a plus)
Vestmark is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Vestmark prohibits employment discrimination on the basis of race, color, religion, gender identity, sex, sexual orientation, pregnancy, national origin, age, disability status, protected military or veteran status, and genetic information.
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Email Alert for Technical Support Engineer Co-op - Fall 2024 jobs in Wakefield, MA, United States
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