Technical Support Engineer Co-op - Fall 2024
Wakefield, MA, United States
This is an on-site role, requiring five days per week. The office is located at Vestmark's headquarters in Wakefield, MA. Fully remote or hybrid candidates will not be considered.
Please note, we are unable to sponsor an employment Visa for this internship.
A Technical Support Engineering Co-op on the production support team, is responsible for production and technical support for clients using our Managed Accounts solutions platform. The Technical Support Engineer Intern works with clients to analyze, research, and resolve customer support cases. This hands-on position requires client contact, problem resolution, and coordination with internal operations and technology teams to service clients
Responsibilities:Work collaboratively and independently to contribute to and progress the analysis, research, and resolution of customer support cases logged via the Vestmark Support PortalAnswer inbound support calls and triage support inquiries; escalate to support team leader or manager if case is outside area of understandingProactively log activities associated with assigned cases, ensuring all activity is accurately described and described with a reasonable amount of detailManagement of client expectations - excellent communication skills are essentialPartner with various internal departments to deliver superior customer serviceProactive support documentation development and refinementRequired Experience and Skills:
Knowledge, understanding and/or interest in the Financial sectorKnowledge, understanding and/or interest of enterprise software implementation lifecycle and aptitude for comprehending enterprise software architectureDesired Technical Skills:
MS Windows, SQLAbility to balance and manage multiple, competing prioritiesCollaborative interpersonal skills and ability to work within cross-functional teamsSelf-starter who can display good judgment to plan and accomplish goals in complex fast-paced environmentExcellent customer service mentality and skillsCreative problem-solving and analysis skillsAbility to handle problem situations quickly, inventively, and resourcefullyKnowledge or understanding of investment systems (e.g. Portfolio Management, Trading, Middle/Back Office Operations) is a plusEducation:
Progress towards a BA or BS degree (BS degree in Finance or Computer Science is a plus)Vestmark is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Vestmark prohibits employment discrimination on the basis of race, color, religion, gender identity, sex, sexual orientation, pregnancy, national origin, age, disability status, protected military or veteran status, and genetic information.
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