Program Manager, Immigration Services

San Diego, CA, United States

Position Title : Program Manager

Organization : Jewish Family Service of San Diego

Department: Immigration Services

Position Type : Full-Time (37.5+ hours/week), Exempt

Work Setting: Onsite

Pay Rate: $66,560/year

Total Compensation :

In addition to standard pay, compensation for this position includes:

Comprehensive, low-cost healthcare coverage for employees

Generous employer 401(k) contributions

Employer-covered life insurance

Time Away from Work:

Being able to take time away from work is critical in bringing your best self to work. Time off benefits for this position include: Paid vacation time and sick leave

15 paid holidays, including Federal and Jewish holidays (as long as the holiday lands on a normal scheduled work day), and floating holidays

2 Wellness Days to be taken any time during the year to support employees’ mental wellness

Overview :

Jewish Family Service of San Diego (JFS) is one of four refugee resettlement agencies in San Diego County, a Department of Justice Recognized organization, and a core partner of the San Diego Rapid Response Network (Network) - a group of 40+ immigrant rights and social service organizations, attorneys and community leaders who educate, protect, and assist immigrant individuals and families – including refugees and asylum seekers – with legal support and social services. JFS has a large Immigration Services Department (JFS-ISD) where it not only coordinates the legal services for the Network, but also has a large team of lawyers, DOJ accredited representatives, and support staff working on a wide range of services for low-income and vulnerable immigrants in San Diego and Imperial counties. The JFS-ISD team specializes in removal defense, family-based petitions and applications, naturalization, and humanitarian relief. The JFS-ISD team has experience and regularly practices immigration law before U.S. Citizenship and Immigration Services (USCIS), the Executive Office for Immigration Review (EOIR) at the San Diego and Otay Mesa Immigration Courts and Board of Immigration Appeals, and the U.S. Court of Appeals for the Ninth Circuit, and guardianship law before the San Diego Probate Court. JFS-ISD is also the legal service provider which coordinates the Higher Education Legal Services (HELS) program on the 2 CA State Universities – San Diego State and CSU San Marcos, in addition to 9 community colleges in San Diego and Imperial counties.

Position Overview :

This position is dedicated to support Jewish Family Service of San Diego’s commitment to innovation in expanding and supporting lawful pathways. Most recently, JFS embarked on providing support for the Administration’s Safe Mobility Office (SMO) Parole Program. Housed within the Immigration Legal Services Department, part of this position’s role centers on the provision of services to individuals on the SMO Parole pathway, with a primary focus on the management of the various partner organizations. The Program Manager will be a liaison between our U.S. Government, financial, travel, case management, and sponsorship colleagues and partners. The position will assist with building out our communication channels, internal and external meeting preparation, project tracking, data entry, and reporting outcomes. The Program Manager will also support other projects which focus on expansion of lawful pathways, serving as a critical liaison between internal cross-department functions and external partners. This position will report directly to the Supervising Attorney and provide support to the Assistant Director of Immigration Services, as needed. The candidate should have experience and a strong desire to work in a fast paced, team environment and interact with staff and partners in a consistently personable, professional, and helpful manner. This is an active position, working alongside an internal team and several external partners across a rapidly developing program.

The position requires advanced experience with Microsoft Office programs, specifically Excel, Word, and Outlook .

Responsibilities : Serve as the liaison for lawful pathways support between the Immigration Legal Services Department and internal support teams (e.g. marketing, accounting, development) and external partners

Lead external lawful pathway project partner meetings

Provide project wide updates to all partners and internal staff on a weekly basis

Work to develop lawful pathway materials, such as the internal partner communication platform and external, client facing information packets

As needed, support with recoverable loan execution and travel coordination

Support Supervising Attorney and Assistant Director with special projects related to lawful pathway program goals and program expansion

Stay up to date on rapidly changing immigration laws and policies

Comply with data and program reporting requirements, including monitoring partner’s performance and supporting partners in meeting their designated Key Performance Indicators (KPIs) each month

Be prepared to step in to assist with the day-to-day tasks to support the team working on the lawful pathway programs. With the constant changes in immigration law and policy, sometimes there is a need to change the way tasks or cases are handled. The ideal candidate is someone that can easily adapt to constant changes

Skills/Experience/Abilities that are a Must-Have: Ability to prioritize, multi-task and organize in a fast paced and fluid environment

Capability to balance various completing goals and interests, and provide actionable solutions

Proficient in Microsoft software including Excel, Word, and Outlook

Detail oriented and self-directed with strong oral and written communication skills in English

Strong relational skills and a demonstrated cross-cultural understanding and success

Excellent interpersonal skills, including good communication skills, listening skills and attitude

Demonstrated ability to take initiative and work under pressure

Ability to work both independently and in a group setting

Ability to work flexible hours, including some evenings and weekends

Passion for social justice for immigrants required

Must have valid driver’s license and reliable transportation

Skills/Abilities we’d like you to Have : Bilingual English/Spanish - desired

Experience working with immigrant populations and in multi-cultural settings

Experience working with marginalized populations and survivors of trauma

Dedication to serving immigrant communities with a sincere commitment to working on behalf of low-income immigrants

Important Notice:

Incomplete submissions will not be considered. Please, no phone calls. Please, principals only. Please, local candidates only (relocation is not provided).

About Jewish Family Service of San Diego

Jewish Family Service of San Diego is a client-centered, impact-driven organization working to build a stronger, more resilient community. For over 100 years, Jewish Family Service has been a trusted resource for the entire community, offering an array of services that are always life-changing, and often life-saving. At Jewish Family Service, we believe our employees are the backbone of our Agency. We strive to ensure that each employee is treated with dignity and respect. Our goal is your success. Come work at JFS and be our partner in Moving Forward Together. To learn more about JFS, please visit jfssd.org.

*Jewish Family Service is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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