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Baltimore Police
Baltimore, MD, United States
Manager of Constituent Services, District 1 page is loaded Manager of Constituent Services, District 1 Apply locations City Hall time type Full time posted on Posted 4 Days Ago job requisition id R0008287 THIS IS A NON-CIVIL SERVICE POSITION MANAGER OF CONSTITUENT SERVICES, DISTRICT 1 Baltimore City Council The Office of Councilman Zeke
Job Source: Baltimore PoliceIKEA USA
Baltimore, MD, United States
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Job Source: IKEA USAJohns Hopkins University
Baltimore, MD, United States
Johns Hopkins University Director of Constituent Engagement Baltimore , Maryland Apply Now Development and Alumni Relations (DAR) supports Johns Hopkins’ focus on research, teaching and patient care, and its role as a national and global leader in higher education. We create and foster enduring relationships that result in advocacy an
Job Source: Johns Hopkins UniversityJohns Hopkins University
Baltimore
Development and Alumni Relations (DAR) supports Johns Hopkins’ focus on research, teaching and patient care, and its role as a national and global leader in higher education. We create and foster enduring relationships that result in advocacy and philanthropic support for Johns Hopkins University & Medicine—strengthening the institution through par
Job Source: Johns Hopkins UniversityCrossfire Consulting
Baltimore, MD, United States
Call Center/Customer Service Position PAY RATE $19/HR ***Must be willing to take a typing and phone etiquette test - will be required *** ALL candidates must be flexible to work ANY shift from 7:00 am EST- 7:30 pm EST M-F. Job Description: Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. R
Job Source: Crossfire ConsultingJohns Hopkins University
Baltimore, MD, United States
Development and Alumni Relations (DAR) supports Johns Hopkins' focus on research, teaching and patient care, and its role as a national and global leader in higher education. We create and foster enduring relationships that result in advocacy and philanthropic support for Johns Hopkins University & Medicine"strengthening the institution through par
Job Source: Johns Hopkins UniversityKennedy Services
Nottingham, MD, United States
In this position you will provide call center customer service support. We are looking for customer-oriented, self-driven, energetic people who are hungry for an excellent entry-level opportunity to get their foot in the door to learn and grow with a fast-growing, global organization! RESPONSIBILITIES: Assist candidates (via phone calls, emails,
Job Source: Kennedy ServicesProfessional Moving & Storage INC
Baltimore, MD, United States
We are seeking a Call Center Associate to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. Responsibilities: Handle customer inquiries and complaints Provide information about the products and services Troubleshoot and resolve product issues and concerns Docu
Job Source: Professional Moving & Storage INCBaltimore, MD, United States
POSITION TITLE : Call Center Specialist, Constituent Services
LOCATION: Remote
TRAVEL: Limited
POSITION SUMMARY
The NAACP seeks a Call Center Specialist, Constituent Services to optimize operational efficiency by offering outstanding service, support, and resolution to constituents and members. The Call Center Specialist, Constituent Services will be responsible for communicating with NAACP’s Units, Officers, volunteers, constituents, and members; recording sensitive and confidential data into the Association’s integrated database and Customer Relationship Management (“CRM”) system; assisting with membership-related activities; and, resolving inquiries.
RESPONSIBILITIES/DUTIES
Communicate with Officers, volunteers, constituents, and members through various mediums including, but not limited to, telephone, e-mail, and web chat;
Accurately record essential caller information in the CRM;
Deliver information regarding the Association’s CRM, software trainings, system access, and related frequently asked questions (FAQs);
Explain solutions thoroughly with compassion and patience, providing documentation when necessary;
Provide information on programs and membership and assist with registration or membership purchases;
Answer and resolve members’ issues and provide new members with needed information;
Ensure callers’ satisfaction through impeccable service and practice that promote constituent engagement;
Assist with maintaining the data integrity of the membership database, including updating record addresses and member attributes, and merge records as necessary;
Perform continual quality assurance, correcting deficiencies and data-entry errors to ensure the integrity of membership data;
Comply with all security policies regarding confidentiality of membership information;
Collaborate with other departments to provide the best overall experience;
Resolve processing problems and escalate unique situations to Supervisor/Manager or other appropriate staff as appropriate;
Follow the Field and Membership Standard Operating Procedure (“SOP”);
Achieve and maintain consistent Key Performance Indicators (“KPI”) benchmarks;
Handle all constituent services call types (as per the SOP) and place outbound telephone calls to complete required resolution;
Organize, sort, and digitize documents to create an efficient workstream and obtain required information to resolve any data discrepancies;
Enter data into the integrated database and CRM and meticulously verify data submission for accuracy;
Maintain both internal and external constituent confidence by protecting confidential and sensitive information;
Contribute to the achievement of team goals and outcomes;
Recommend improvements and solutions to optimize workflow;
Generate reports, save results in the CRM and perform assigned backup procedures;
Ensure data integrity of work product to generate precise reports and materials and in support of organizational values; and
Perform any other related duties as may be assigned by the Constituent Experience, Call Center Manager or other designee.
QUALIFICATIONS
Education/Professional Experience High School Diploma or equivalent;
Data entry experience preferred;
Effective verbal and written communication skills;
Proven ability to work effectively both independently as well as in a team-oriented and collaborative environment;
Proficiency in typing, Microsoft Office Suite (Word, Excel and PowerPoint), and CRMs; and
Good organizational skills, including a strong emphasis on attention to detail in all aspects of assigned duties.
Email Alert for Call Center Specialist, Constituent Services jobs in Baltimore, MD, United States
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