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Strive Health, LLC
Denver, CO, United States
What You'll Do Consult and advise some of the most health systems and provider groups to drive transformational results. The Director, Client Success will be responsible for managing relationships with clients to deliver on Strive’s value proposition and identify and execute partnership expansion opportunities, renewals and renegotiations. Effect
Job Source: Strive Health, LLCMoney Fit by DRS
Denver, CO, United States
SUMMARY The U.S. Center for SafeSport is a non-profit organization focused on ending all forms of abuse in sport. We endeavor to make athlete well-being the centerpiece of the nation’s sports culture through abuse prevention, education, and accountability. POSITION SUMMARY The Director, Customer Success leads business operations, customer acquisit
Job Source: Money Fit by DRSPenn Foster
Denver, CO, United States
Director, Customer Success- Agency at Vivian Health Full-time- Remote At Vivian Health, we're transforming hiring and recruiting in healthcare. We're a positive impact business working to efficiently and cost effectively match the right talent to the right jobs in the healthcare sector, and as a result, help improve patient care and reduce healthc
Job Source: Penn FosterIntel
Denver, CO, United States
Intel Director Customer Success - CSMs Denver , Colorado Apply Now Intel is seeking a Director of Customer Success to manage CSM's, drive customer deployments, and expand revenue. This individual will balance a mix of operational, programmatic, strategic, and planning responsibilities in support of our customers and the overall softwa
Job Source: IntelAgentSync
Denver, CO, United States
Be part of the early foundational team by helping build AgentSync's Customer Success function! This is not your typical Customer Success role. Salesforce-nerd? Customer-obsessed heart with a Product-obsessed mindset? Agile-savvy? Natural problem-solver? High EQ and IQ? Let's chat! AgentSync's Customer Success team will be our fastest growing organi
Job Source: AgentSyncConfidential
Denver, CO, United States
Senior Director of Customer Success About the Company Rapidly advancing B2B SaaS organization based in NY Industry Internet Type Privately Held About the Role The Senior Director of Customer Success will be responsible for driving value to customers by defining the customer life cycles, road maps, and success plans, and leveraging customer data a
Job Source: ConfidentialConfidential
Denver, CO, United States
Director Customer Success Management About the Company Innovative cloud platform for web development & hosting Industry Computer Software Type Privately Held, VC-backed Founded 2015 Employees 201-500 Funding $200+ million Categories Apps Developer Platform Internet Software Information Technology & Services Design Professional Services Fashion Tex
Job Source: ConfidentialMoney Fit by DRS
Denver, CO, United States
About Us At Udemy, we're on a mission to improve lives through the power of learning. We're a leading global learning company and one of the world's largest education platforms, with more than 67 million learners. Our goal is to provide flexible, effective skill development to empower organizations and individuals. Talented people are everywher
Job Source: Money Fit by DRSDenver, CO, United States
Company Description:
At Ombud, we thrive on transforming complexity into clarity. As a progressive and fast-growing SaaS company, we offer innovative solutions that streamline collaboration and foster seamless workflows for a diverse client base. Our mission is to bring order to the chaos, delivering unrivaled context for decision-making that empowers organizations to reach their full potential.
Our approach is driven by a thirst for exceeding customer expectations and an unwavering commitment to industry-leading innovation. As part of the Ombud team, you'll join a vibrant community of thinkers and doers, united in our ambition to push boundaries and redefine what's possible.
We value the unique perspectives and rich experiences our diverse team brings and foster an inclusive culture that encourages growth, promotes accountability, and champions integrity. At Ombud, you'll not just be part of the team; you'll play a pivotal role in shaping our journey, making an impact that resonates across industries.
Our people are at the heart of all we do. As we continue to scale, we're seeking ambitious individuals who are ready to make their mark and help us shape the future of collaborative solutions. If you're passionate about using your skills to drive meaningful change and want to be part of something bigger, Ombud could be your perfect fit.
Join us as we continue to evolve, disrupt, and lead in our journey to shape the future of collaboration.
Position Overview:
At Ombud, we're not just building a software platform – we're revolutionizing how businesses operate. We transform chaos into context, bringing clarity and efficiency to our clients' operations. We are on the lookout for a seasoned Director of Professional Services/Customer Success to steer our customer success journey to new heights. This pivotal role not only ensures the thriving success of our clients but is also crucial for exceeding our net revenue retention targets. You'll take the helm of scaling a robust team, emphasizing the development and growth of a 15+ person team dedicated to customer-first, service-oriented excellence.
Requirements:
Oversee the strategic direction and operational execution of the Customer Success Organization.
Architect and cultivate a team of leaders who will spearhead change management for top-tier enterprise clients utilizing the Ombud Platform.
Spearhead Ombud's Customer Success strategy and operational plan, fostering a culture of continuous improvement and innovation.
Develop key performance metrics that align with driving renewal and upsell opportunities.
Strengthen collaborative ties with Product and Marketing teams to enhance client support experiences and product integration.
Manage and optimize our Customer Success tools, including Zendesk, ensuring efficient communication and support workflows.
Champion customer advocacy by capturing feedback and collaborating with the Product team to influence future developments.
Drive initiatives to bolster customer loyalty and product adoption, leveraging personalized engagement strategies.
Analyze account health and customer engagement metrics, strategizing on retention and growth.
Lead a robust renewal and upsell strategy to maintain and expand our revenue base.
Qualifications:
You bring 8+ years of customer-facing experience, with at least 5 years steering a Customer Success division within the software sector.
You have a track record of managing substantial recurring revenue with impressive growth.
You're adept at communication, both written and verbal, and excel in fostering strong interpersonal relationships.
You're a proactive leader who is organized, self-motivated, and thrives in collaborative settings.
You have a demonstrated history of scaling support teams and operations in response to business needs.
What Ombud Offers You :
The chance to work on a disruptive product with the potential to transform an industry.
A collaborative work environment where your contributions are recognized and valued.
Competitive salary and benefits package, including equity options.
Opportunities for professional development and growth within a dynamic, fast-paced company.
Compensation Range: $100,000 - $130,000
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Email Alert for Director, Customer Success jobs in Denver, CO, United States
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