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General information
Job Title
Radiology Service Coordinator - PRN (Houston, TX)
Functional Area
Teammate - Call Center
City
Houston
Work Location Type
Hybrid
State
TX
Employment Type
PRN
Description & Requirements
Position Description & Requirements
practice OVERVIEW
Radiology Partners, through its owned and affiliated practices, is a leading radiology practice in the U.S., serving hospitals and other healthcare facilities across the nation. As a physician-led and physician-owned practice, we advance our bold mission by innovating across clinical value, technology, service and economics, while elevating the role of radiology and radiologists in healthcare. Radiology is a team sport, and Radiology Partners is building a community of physicians and support teammates who embody our practice values and believe in our bold mission to transform radiology. Our support team is a vital force within the practice, using their gifts and talents to improve the overall healthcare experience. Using a proven healthcare services model, Radiology Partners provides consistent, high-quality care to patients, while delivering enhanced value to the hospitals, clinics, imaging centers and referring physicians we serve.
Candidate must be located in the Houston, TX area for training purposes and occasional on site work.
Position Summary
The Radiology Services Coordinator provides support to our Radiologists and clients, ensuring timely reading of exams. They troubleshoot problems related to IT issues, answer phone calls from clients, and fulfill requests from Radiologist. This is a very autonomous position and is an ideal fit for energetic, solution driven people who enjoy learning and partnering with others. The individuals we are looking for should be self-starters, tenacious, and comfortable speaking up when they have questions or ideas.
Position Duties and Responsibilities
Independently monitor worklists and applications to ensure systems are operating as expected
Escalate issues as expected per documented procedures
Contact referring and or Hospital Physicians for Radiologists
Make sure all exams are correct before Radiologists reads
Run and work designated reports as required
Handle incoming support calls from Radiologists and clients
Make external phone calls (not cold calling) to Radiologists and clients
Data entry may be required at times
Maintain open lines of communication with Radiologists and Teammates
DESIRED TECHNICAL AND PROFESSIONAL SKILLS AND EXPERIENCE
• Experience in Service Desk, Help Desk, Tech Support, Call Center or Customer Service environment
• Excellent customer service communication skills - verbal, written and presentation Creative problem solving skills
Demonstrated ability to succeed in a fast paced autonomous environment
Microsoft Office Suite including Excel, Word, PowerPoint and Outlook
Ability to create and follow documented procedures
Ability to excel in an environment focused on continuous improvement
Medical Terminology knowledge
PACS system knowledge or experience
EHR/EMR system knowledge or experience
The RSC team has tiered, shared and rotating responsibilities. RSC Teammates, depending on tenure and experience level, may perform different tasks and/or hold additional responsibilities. Job duties for each Teammate/shift/department may evolve due to technology, management and/or Physician feedback.
Radiology Partners is an equal opportunity employer. RP is committed to being an inclusive, safe and welcoming environment where everyone has equal access and equitable resources to reach their full potential. We are united by our Mission to Transform Radiology and in turn have an important impact on the patients we serve and the healthcare system overall. We hold that diversity is a key source of strength from which we will build a practice culture that is inclusive for all. Our goal is to empower and engage the voice of every teammate to promote awareness, compassion and a healthy respect for differences.
The hourly range for this position is $17.00 - $24.00. Final determinations may vary based on several factors including but not limited to education, work experience, certifications, geographic location, etc. In addition to this range, Radiology Partners offers competitive total rewards packages, which include possible incentive and productivity programs, health & wellness coverage options, 401k benefits, and a broad range of other benefits such as family planning and telehealth (all benefits are subject to eligibility requirements). : When you submit a job application or resume, you are providing the Practice with the following categories of personal information that the Practice will use for the purpose of evaluating your candidacy for employment: (1) Personal Identifiers; and (2) Education and Employment History.
Email Alert for Radiology Service Coordinator - PRN (Houston, TX) jobs in Houston, TX, United States
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