Senior Field Service Technician_

New York

**Connect with Quadient**

Quadient is a global leader in customer communication solutions. With over 100 years’ of experience and still going strong, we aim to be the driving force behind the world’s most meaningful customer experiences. Our success in delivering innovation and business growth is inspired by the connections our people create every day, with our clients and each other. It’s these connections that make Quadient such an exceptional place to grow your career – and help our future-focused team lead the way.

In this dynamic role, you'll travel to customer locations, delivering invaluable service, maintenance, and seamless equipment installations in the field. Your duties span from initial setup to continuous support. By skillfully merging technical expertise with exceptional customer service, you'll guarantee optimal equipment performance and foster long-lasting customer relationships, ultimately boosting both satisfaction and profitability for the company.

**Your role in our future**

+ Install, service or upgrade equipment onsite at customer locations

+ Diagnose technical issues, troubleshoot problems, and identify solutions to ensure the effective functioning of equipment and controls.

+ Collaborate with customers to understand their requirements and provide appropriate technical recommendations and solutions.

+ Provide training and guidance to customers on the proper operation and maintenance of products.

+ Configuring hardware and software components after installation

+ Performing routine maintenance on technology equipment

+ Testing equipment to troubleshoot the issues

+ Keep clients apprised of progress during maintenance or a down system situation.

+ Maintaining all tools and equipment used during service calls

+ Teaching customers how to use the equipment properly

+ Managing the stock of replacement parts and equipment

+ Ability to effectively articulate and document technical issues for escalation.

+ Evaluate customer needs and initiate additional products or services.

**Your profile**

+ High School Diploma/GED or equivalent work experience

+ 2-4 years of electrical/mechanical installation, troubleshooting, and repair experience

+ 1-2 years of experience in Customer Service or equivalent experience

+ Strong technical aptitude with the ability to diagnose and repair complex equipment and controls.

+ Proficiency in reading technical diagrams, manuals, and schematics.

+ Able to communicate effectively with customers, sales, and technology teams.

+ Strong attention to detail and follow-up skills with the ability to identify and resolve problems.

+ Ability to problem solve and operate independently.

+ Strong organizational skills with the ability to multi-task and adapt as priorities change.

+ Willingness to travel to customer sites frequently, up to 80%.

+ Valid driver's license, with a clean driving record

+ Can lift or move 55lbs with or without accommodation.

**What can further your success:**

+ A Bachelor’s or other technical degree is preferred

+ Experience with Mail-related equipment, copiers, or parcel lockers.

+ Troubleshooting and repairing both hardware and electronic components.

**Quadient Field Service Advantage**

+ You will receive a company car that you are entitled to use for personal use up to 600 miles per month. No Gas! No Repairs & No additional Insurance!

+ Ability to earn additional income through incentive programs. Earn extra cash, just for doing your job!!

+ Receive the latest training, giving you the opportunity to advance and grow within the company’s career path. You can set your own growth path at Quadient!

+ Company provided smart phone with allotment for personal use.No need for monthly cellular bills!

+ Work regular Monday – Friday, 8:30 AM – 5:00 PM hours. You will be home for dinner!

+ Chance to win incentive trips to exciting locations! Enjoy a vacation on us!

Knowledge gaps can be filled. Even if you don’t satisfy every single requirement or meet every qualification listed, we still want to hear from you.

Harness your passion for technology. Apply now.

\#LI-NB1

\#LI-Remote

This position has an hourly pay range of:

$23.27-$34.90

_Quadient, Inc. has standard ranges for all U.S._ _based roles, based on function, level, and scope, which are benchmarked against companies of similar size and_ _growth-stage. To_ _provide greater transparency to candidates, we share these targets on all job postings_ _. Final salary offers are determined by multiple factors, which may include (but are not limited to) geographic location and candidate experience and expertise. As such, they may vary from the ranges listed._

**Rewards & Benefits**

**Flexible Work** : Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.

**Endless Learning:** Access global opportunities for growth through our 24/7 online learning platform.

**Inclusive Community:** Join diverse communities and engage in our Philanthropy program.

**Comprehensive Rewards:** Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.

**Caring for Wellbeing** : Access our complimentary employee assistance program for mental health support.

**Be yourself at Quadient**

Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we all are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture which embraces difference and values every voice.

We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at [email protected]

Quadient is an Equal Employment Opportunity Employer*: We believe that diversity brings benefits to our customers, our business, and our people so we are committed to being an inclusive employer. We encourage applications from all suitable applicants, regardless of background. We firmly believe in zero discrimination in employment on any basis, including gender, race, ethnicity, religion or belief, national origin, age, disability, marital status, sexual orientation, gender identity, citizenship status, veteran status, and any other protected characteristics.

*This includes being an Affirmative Action Employer in the United States.

**People. Connected.**