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M/I Homes Inc.
Dallas, TX, United States
M/I Homes has been building new homes of outstanding quality and superior design for more than 40 years. Founded in 1976 by Irving and Melvin Schottenstein and guided by Irving’s drive to always “treat the customer right,” we have fulfilled the dreams of over 140,000 homeowners and grown to become one of the nation’s leading homebuilders. M/I Homes
Job Source: M/I Homes Inc.Uniphore Technologies Inc.
Dallas, TX, United States
**Customer Care Manager** Dallas, Texas / Pegasus Pegasus / Full-time Uniphore is the global leader in Conversational Service Automation. The Companys vision is to disrupt an outdated customer service model by bridging the gap between human and machine using voice, AI and automation to ensure that every voice, on every call, is truly heard. Uniph
Job Source: Uniphore Technologies Inc.MasteryPrep
Dallas, TX, United States
Elevate Educational Experiences With Exceptional Service At MasteryPrep, we blend customer service excellence with educational technology to profoundly impact student success. As our Customer Care Manager, you will lead the charge in providing seamless and supportive interactions with our products and services. Your role is crucial in guiding a te
Job Source: MasteryPrepTravelperk
Dallas, TX, United States
Please check the job description to see which locations the role is open to. If you require a work permit to work for TravelPerk, please select 'No'. *TRAVELPERK S.L.U. hereby informs you it is the controller for your corporate contact details for the purpose of assessing your application for any present or future vacancies within our company.* *Th
Job Source: TravelperkMasteryPrep
Dallas
Job Description Job Description Elevate Educational Experiences with Exceptional Service At MasteryPrep, we blend customer service excellence with educational technology to profoundly impact student success. As our Customer Care Manager, you will lead the charge in providing seamless and supportive interactions with our products and services. Yo
Job Source: MasteryPrepSteer Health
Dallas
Job Description Job Description Steer Health transforms healthcare with the industry's most widely adopted Al-fueled patient experience and growth. At Steer Health, we're creating next-generation consumer engagement experiences with solutions spanning care communication, patient engagement, scheduling, smart notifications, and more. As a Customer
Job Source: Steer HealthSteer Health
Dallas, TX, United States
Steer Health transforms healthcare with the industry's most widely adopted Al-fueled patient experience and growth. At Steer Health, we're creating next-generation consumer engagement experiences with solutions spanning care communication, patient engagement, scheduling, smart notifications, and more. As a Customer Success Manager, you will be re
Job Source: Steer HealthPriceline
Dallas, TX, United States
This role is eligible for our hybrid work model: 2 days in-office Senior Manager, Customer Center Operations We pride ourselves on Customer Care at Priceline. And our team delivers the very best. Through our partner call centers and online support services, we make sure customers are always looked after before, during and after booking a deal wit
Job Source: PricelineDallas, TX, United States
Job Description:
Likewize is searching for a Customer Care Manager to join our team at our global Headquarters in Southlake, TX.
Your day-to-day responsibilities include but are not limited to:
Deliver excellent internal and external customer satisfaction by demonstrating exemplary leadership.
Achieve business objectives for call center customer care operations and all related performance goals while ensuring the highest level of operational efficiencies through planning, continuous monitoring and analysis of the call center operation.
Provide ongoing evaluation of processes and procedures and drive improvements in area operations, efficiency and service to both internal and external customers. Implement call center best practices and drive call center management education to instill accountability for productivity and performance goals within the call center team, and within the call center management team, developing a metric-driven focus.
Leverage technology to maximize support for delivering best in class customer service.
Ensure the full exploitation of call center technology hardware/software to maximize planning, staffing, call flow, customer satisfaction and overall call center performance.
Ensure all aspects of call center are working in unison (Call Center, Technology, Handset Logistics and Account Management).
Establish best practices and effectiveness metrics to support a service strategy. Audit and trend all key performance indicators against strategic and tactical goals.
Ensure that services are provided in accordance with current contractual standards and applicable regulations. Work with Risk Officer closely to minimize risk derived by call center activity.
This position is an exempt position. Exempt employees are expected to give full professional attention to their work and to be normally available during business hours, including working any hours necessary to perform the duties of the job. This position may require employees to work evenings, weekends, occasional holidays and to travel.
If you are who we are looking for, you will have the following education, skills and/or experience.
2 years management experience. Must have the ability to recruit, evaluate, motivate and develop successful teams.
Experience in working with a customer service organization.
Superior communication skills, both written and oral.
Strong, proven analytical skills.
Fully versed in Microsoft office and particularly uses related to reporting.
Our global headquarters in Southlake TX is easily accessible to both Dallas and Fort Worth and we are 5 minutes from Southlake Town Square. We offer competitive compensation, market leading benefits and many fantastic onsite amenities through our real estate partner, VariSpace. VariSpace is designed to elevate the way businesses approach the office. Our innovative workspace brings a first-class employee experience with covered parking, spacious break areas, raffles/games, onsite gym, cafeteria and state of the art facilities.
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Customer Care Manager jobs in Dallas, TX, United States
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