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Confidential
San Francisco, CA, United States
Head of San Francisco About the Company Innovative executive search & staffing firm Industry Staffing and Recruiting Type Privately Held About the Role The Company is seeking a Head of San Francisco to lead its strategic growth and client relationship initiatives in the West Coast region, particularly within the VC-backed tech space. The successf
Job Source: ConfidentialInterlaced
San Francisco
Job Description Job Description Interlaced is a cloud-focused IT services provider, providing outsourced IT services for innovative businesses across the globe. We specialize in designing, implementing, and supporting cutting edge technology infrastructure that helps our clients scale and achieve their missions. How are we different from traditi
Job Source: InterlacedInterlaced
San Francisco, CA, United States
Interlaced is a cloud-focused IT services provider, providing outsourced IT services for innovative businesses across the globe. We specialize in designing, implementing, and supporting cutting edge technology infrastructure that helps our clients scale and achieve their missions. How are we different from traditional IT companies? We are cloud foc
Job Source: InterlacedMays Region - Modern Woodmen of America
San Francisco, CA, United States
At Chat Data LLC, we're on a mission to revolutionize the AI assistant landscape, particularly in the healthcare sector. As we embark on this ambitious journey, we're seeking an enthusiastic Head of Sales to lead our sales initiatives and help us achieve our ambitious goals. This is a unique opportunity to be at the forefront of healthcare and AI
Job Source: Mays Region - Modern Woodmen of AmericaWatershed
San Francisco, CA, United States
About Watershed Watershed is a software platform for running a world-class climate program. We measure our success in the carbon reduction achievements of our customers. We are looking for team members who love product-building, want to work hard at a mission-oriented startup, and will collaborate with us in shaping the culture of a growing team.
Job Source: WatershedPinecone
San Francisco, CA, United States
at Pinecone, New York City | San Francisco | US Remote Pinecone is pioneering search and database technology to power AI/ML applications for the next decade and beyond. We provide customers with capabilities that until now have only been in the hands of a few tech giants. If you’re excited about hard problems at the intersection of AI, machine lear
Job Source: PineconeBERKSHIRE HATHAWAY SPEC INS
San Francisco, CA, United States
Who are we? A strategic and trusted insurance partner, Berkshire Hathaway Specialty Insurance (BHSI), provides a broad range of commercial property, casualty and specialty insurance coverages and outstanding service to customers and brokers around the world. Part of Berkshire Hathaway’s insurance operations, we bring our solutions to market with ou
Job Source: BERKSHIRE HATHAWAY SPEC INSgigsbiz.com
San Francisco, CA, United States
Use your extensive knowledge of JavaScript, HTML, and CSS to improve our web client, a complex in-browser application relied upon by millions of users every day. You will work with real-time data streams, engineer for performance across browsers, and delight people by making the best software we can imagine. You will collaborate closely with Produc
Job Source: gigsbiz.comSan Francisco, CA, United States
About Watershed Watershed is a software platform for running a world-class climate program. We measure our success in the carbon reduction achievements of our customers. We are looking for team members who love product-building, want to work hard at a mission-oriented startup, and will collaborate with us in shaping the culture of a growing team.
We have offices in San Francisco, New York and London and remote team members across the US and Europe. We hope that you'll be interested in joining us!
The role Watershed is on a mission to help companies measure, reduce, remove, and report their emissions. Our success is defined by the success of our customers — we’re looking to bring on the founding leader of our Support team to help ensure we’re enabling customers to succeed in managing their climate programs through Watershed.
As Head of Support, you’ll play a crucial role in designing and building what Support at Watershed will be. You’ll work cross-functionally with teams like Customer Success, Revenue Operations, Product, Climate Services, and many more to understand workflows, the product, and customer interactions to streamline processes through centralization into Support. You’ll not only be a key driver for the success of our customers, but will also be a key contributor to Watershed’s scaling efforts.
You will:
Take ownership of Watershed support channels – setting the quality bar for how support engages with customers
Hire, train, and support a best in class support team
Help define the structure, profiles, and headcount needs for the function, and partner with post-contract leadership to build towards this
Define key performance indicators (KPIs) and build out reporting to monitor and improve Support performance
Define the support strategy model including key investment areas across people, tools, and product
Look for opportunities to drive efficiency through scaled Support channels, and work with cross functional partners to evolve processes and practices
Define workflows and playbooks for how Support operates within Watershed and customer journeys
Serve as a key part of the voice of the customer, championing customer needs and feedback into the organization to influence product and service roadmaps
You might be a fit if you:
10+ years of support, customer success, and / or professional services experience including at least 4+ years of managing or leading a team
Are able to thrive in a fast-paced, ever-changing environment and can handle navigating multiple, often competing, priorities.
Are excited to build out a new function. You are excited to join a startup and are ready to take responsibility for “doing” while “building”.
Have excellent communication skills, both written and verbal. You have experience working in enterprise level customer-facing work.
Are technically minded and are excited to go deep on Watershed’s product and the climate space. You’re excited to think through how to deploy and leverage SaaS tools to manage how the team works. .
Have strong analytical skills, and are excited to think through how to drive the right outcomes for customers and Watershed through data
At Watershed, we strive to design consistent, fair, and competitive compensation programs. The total cash compensation range may be inclusive of several levels at Watershed and final offer will be determined by a number of factors, including the candidate’s skills, capabilities, and location, as well as scope of the role.
The anticipated cash compensation range is in addition to a total rewards benefit package including equity, health/dental/vision insurance, 401(k), unlimited paid time off, paid parental leave, fertility, and mental health programs etc.
Salary Range
$166,320—$220,000 USD
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Email Alert for Head of support (San Francisco, New York) jobs in San Francisco, CA, United States
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