Application Support Engineer III

Seattle, WA, United States

Overview: Fred Hutchinson Cancer Center is an independent, nonprofit organization providing adult cancer treatment and groundbreaking research focused on cancer and infectious diseases. Based in Seattle, Fred Hutch is the only National Cancer Institute-designated cancer center in Washington.

With a track record of global leadership in bone marrow transplantation, HIV/AIDS prevention, immunotherapy and COVID-19 vaccines, Fred Hutch has earned a reputation as one of the world’s leading cancer, infectious disease and biomedical research centers. Fred Hutch operates eight clinical care sites that provide medical oncology, infusion, radiation, proton therapy and related services, and network affiliations with hospitals in five states. Together, our fully integrated research and clinical care teams seek to discover new cures to the world’s deadliest diseases and make life beyond cancer a reality.

At Fred Hutch we value collaboration, compassion, determination, excellence, innovation, integrity and respect. These values are grounded in and expressed through the principles of diversity, equity and inclusion. Our mission is directly tied to the humanity, dignity and inherent value of each employee, patient, community member and supporter. Our commitment to learning across our differences and similarities make us stronger. We seek employees who bring different and innovative ways of seeing the world and solving problems. Fred Hutch is in pursuit of becoming an anti-racist organization. We are committed to ensuring that all candidates hired share our commitment to diversity, anti-racism and inclusion.

The Application Support Engineer III customizes and configures software applications to fit with the company’s proprietary software or other existing commercial applications. Develops code to meet requirements and specifications of applications. Performs testing, troubleshooting and debugging of applications. Responsibilities: Summary

This is an senior level position that works on moderately complex projects and assignments under moderate supervision with some latitude for independent judgement and decision making. The Application Support Engineer III works both independently and with peers to provide application support.

Job Responsibilities Facilitates and assists with developing, monitoring, maintaining, supporting and upgrading applications.

Analyzes and tracks issues/technical problems, including diagnosis and root cause analysis. Resolve, escalate or redirect issues as appropriate.

Research and develop proposals or plans to resolve application issues.

Participate as part of team to implement issue resolution.

Research and implement enhancements that optimize and streamline the application functionality to meet business requirements.

Communicates timely updates to end-users and stakeholders.

Create accurate documentation in a timely manner.

Respectfully addresses situations or communicates decisions to assure stakeholder or end user concerns or needs are met.

Customizes and configures software applications to fit with the company’s proprietary software or other existing commercial applications.

Develops code to meet requirements and specifications of applications.

Performs testing, troubleshooting, and debugging of applications.

Qualifications: MINIMUM QUALIFICATIONS: Bachelor’s degree in Computer Science or equivalent experience

Minimum of 6-9 years of directly related experience

Strong analytical skills; ability to solve complex problems

Excellent communication skills – both verbal and written

Strong facilitation and interpersonal skills

Other department-determined skills or experience may be required

PREFERRED QUALIFICATIONS: Experience with PeopleTools 8.60.

Knowledge and/or experience with running PeopleSoft on Oracle Cloud Infrastructure

Knowledge and/or experience with integrating PeopleSoft with 3rd party Optical Character Recognition (OCR) scanning and other Supply Chain Management (SCM) applications.

4-7 years of experience with PeopleSoft Finance and HCM

2-3 years of experience with PeopleTools 8.59 or higher, including installation and configuration of PeopleTools Components.

3-6 years of experience with installation of PeopleSoft Update Manager (PUM), building selective adoption packages and change assistant.

3-6 years of experience of working with Microsoft SQL Server database platform and Windows servers.

Experience completing at least one major tools upgrade project and updates of PeopleSoft, Weblogic, Tuxedo, Java and other Oracle Critical Update Patches (CPU).

Experience with setup and maintenance of SSL/TLS capabilities for all PeopleSoft internal and external communication.

A statement describing your commitment and contributions toward greater diversity, equity, inclusion, and antiracism in your career or that will be made through your work at Fred Hutch is requested of all finalists.

This role will have the opportunity to work partially at our campus and remotely. The annual base salary range for this position is from $99,445 to $157,144, and pay offered will be based on experience and qualifications.

Fred Hutchinson Cancer Center offers employees a comprehensive benefits package designed to enhance health, well-being, and financial security. Benefits include medical/vision, dental, flexible spending accounts, life, disability, retirement, family life support, employee assistance program, onsite health clinic, tuition reimbursement, paid vacation (12-22 days per year), paid sick leave (12-25 days per year), paid holidays (13 days per year), paid parental leave (up to 4 weeks), and partially paid sabbatical leave (up to 6 months). Our Commitment to Diversity: We are proud to be an Equal Employment Opportunity (EEO) and Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) Employer. We are committed to cultivating a workplace in which diverse perspectives and experiences are welcomed and respected. We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability (physical or mental), marital or veteran status, genetic information, sexual orientation, gender identity, political ideology, or membership in any other legally protected class. We are an Affirmative Action employer. We encourage individuals with diverse backgrounds to apply and desire priority referrals of protected veterans. If due to a disability you need assistance/and or a reasonable accommodation during the application or recruiting process, please send a request to Human Resources at [email protected] or by calling 206-667-4700.

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