Senior Associate, Strategy & Operations - Safety_

Chicago

About the Team

The Trust & Safety team is looking for a Strategy & Operations Senior Associate to build solutions to ensure that our users feel safe at all times while using the DoorDash platform. You'll grow familiar with our three audiences — Consumers, Dashers and Merchants, and you will become a point person for all things safety experience and sentiment. You’ll have a comprehensive understanding of how safe our users feel when using the platform, and most importantly, how we use that information to create products to provide the best experience for our Consumer, Dasher, and Merchant partners.

About the Role

Our best Senior Associates are data-driven, truth seekers, strategic thought partners and operators. They combine business context and analytics to take a problem area and implement a customized solution. Think this is you? Read on…

You're excited about this opportunity because you will…

+ Establish the strategy of DoorDash's approach to Safety Sentiment on the platform, most importantly getting to a lowest-level-of-detail understanding of areas of the platform we can improve to make users feel safer -- you’ll work on the products and processes needed to create a the best end-to-end experience for our users

+ Create a metric to be able to accurately measure and track movement on how safe users feel

+ Influence and engage across the company - partner with the product, engineering, and analytics teams to establish goals and build strategic programs

+ Improve through experimentation – Use data-driven decision-making to run tests to iterate and improve our Safety Sentiment across all audiences

We're excited about you because…

+ 3+ years of experience in consulting, strategy, business development, operations, technology, investment banking, analytics or related experience; high-growth or platform business experience

+ Problem solving and analytical skills, including proficiency in SQL and Expertise in Excel (can maintain complex spreadsheets/sheets)

+ Experience leading large projects, hitting goals, and succeeding in a team environment

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination : In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

Compensation

The location-specific base salary range for this position is listed below. Compensation in other geographies may vary.

Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. For roles that are available to be filled remotely, base salary is localized according to employee work location. Please discuss your intended work location with your recruiter for more information.

DoorDash cares about you and your overall well-being, and that’s why we offer a comprehensive benefits package, for full-time employees, that includes healthcare benefits, a 401(k) plan including an employer match, short-term and long-term disability coverage, basic life insurance, wellbeing benefits, paid time off, paid parental leave, and several paid holidays, among others.

In addition to base salary, the compensation package for this role also includes opportunities for equity grants.

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound (om/product/covey-scout-inbound) on June 20, 2024.

Please see the independent bias audit report covering our use of Covey here (om/nyc-local-law-144) .

California Pay Range:

$94,000 — $141,000 USD

New York Pay Range:

$94,000 — $141,000 USD