Client Services Director

Baltimore, MD, United States

About Flywheel

Flywheel's suite of digital commerce solutions accelerate growth across all major digital marketplaces for the world's leading brands. We give clients access to near real-time performance measurement and improve sales, share, and profit. With teams across the Americas, Europe and APAC, we offer a career with real impact, endless growth opportunities and the support you need to be the best you can be.

The Opportunity

We are looking for a leader to join our Media team focused on team development and support; client retention and growth; and development of Flywheel's further expansion as the leading Digital Commerce Solution. This role requires proven ecommerce experience in the Digital Commerce space (full funnel), strong people management and leadership skills, and a passion for working with clients at executive levels, from business acquisition through to ongoing growth and development.This role will work alongside the current Media Leadership team across all media functions, and must be filled by someone who is self-motivated, collaborative and results oriented, working under expectations set by executive management. The goal for this role is to help grow our client's business across all media opportunities, retain clients and assist in developing our internal team.

What You Will Do:

Build and maintain strong client executive relationships to foster long term

partnerships, and prospect referrals, while identifying ways to drive incremental value

to clients and fostering an environment for candid partnership feedback

Lead retail media advertising activities for clients including but not limited to planning, strategy, hands on keys activation, reporting, and billing for Amazon, Walmart, Target, Kroger, Instacart, Criteo, Citrus etc.

Oversee multiple client teams providing guidance in ensuring strong performance against client goals and identifying and resolving any client issues

Identify revenue opportunities with existing clients in line with client objectives and their best interests

Define and implement process for continuous measurement and improvement (goal setting with client, team, and intra-agency), including workflow and process streamlining.

Act as a brand ambassador for Flywheel internally by sharing market insight, trainings etc and externally through participating in business development, conferences,webinars, share groups and client trainings

Ensure team has the training, resources and ongoing professional development they need to succeed personally and professionally as they deliver value to our clients everyday

Maintain team morale and motivation as we operate in a hybrid work environment

Seek ways to improve team's operating efficiency, optimizing time spent vs. quality ofdelivery, while maintaining work/life balance across the team

Contribute to hiring, team structuring, and account resourcing decisions in the team

Travel required, based on client needs

Who You Are:

8+ years of experience across retail media disciplines (search, display, video) and retail media networks/platforms with growing responsibility and significant oversight of retail media services delivery

At least 2-3 years of team leadership and training experience with excellent interpersonal and communication skills

Proven track record prioritizing in a fast paced environment with competing internal and external priorities

Deep experience and familiarity across retail media space across retail media platforms and networks; including campaign management platforms (Pacvue, Skai, etc.), digital shelf (Helium10, Analytic Index, etc.), and Retail measurement channels (Vendor Central, Walmart Retail Link, Kroger Stratum, etc.)

Demonstrable expertise across all aspects of retailer paid search and programmatic retail media with the ability to communicate media goals, challenges, and performance in broader business context and to influence executive level

Deep understanding of retail readiness as well as additional paid and organic drivers of success (operations, promotions, content, off-platform media, etc.)

Proven track record of flawless execution, driving growth, client retention, and exceeding expectations.Team management experience, with demonstrated leadership, mentoring and coaching skills

Strong business acumen, problem solving & analytical skills

Excellent communication and organizational skills

Bias for action and ability to achieve objectives and goals with optimistic energy and tenacity to defeat barriers

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Working at Flywheel

We are proud to offer all Flywheelers a competitive rewards package and unparalleled career growth opportunities and a supportive, fun and engaging culture.

We have office hubs across the globe where team members can go to feel productive, inspired, and connected to others - team members go into Hub Offices 3x a week

Flexible vacation time

Great learning and development opportunities

Benefits that help you live your best life

Parental leave and benefits

Volunteering opportunities

If you're looking to connect with teammates on a topic of inclusion and identity, chances are there's an ERG for that.

Learn more about us here: Life at Flywheel

The Interview Process:

Every role starts the same, an introductory call with someone from our Talent Acquisition team. We will be looking for company and values-fit as well as your professional experience; there may be some technical role-specific questions during this call.

Every role is different after the initial call, but you can expect to meet several people from the team 1:1 and there might be further skill assessments in the form of a Take Home Assignment/Case Study Presentation or Pair Programming/Live Coding exercise depending on the role. In your initial call, we will walk you through exactly what to expect the process to be.

Inclusive Workforce

At Flywheel, our goal is to create a culture where individuals of all backgrounds feel comfortable in bringing their authentic selves to work. We want all Flywheel people to feel included and truly empowered to contribute fully to our vision and goals.

Flywheel is an Equal Opportunity Employer and participates in E-Verify. Everyone who applies will receive fair consideration for employment. We do not discriminate based upon race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.

If you have any accessibility requirements that would make you more comfortable during the application and interview process, please let us know at [email protected] so that we can support you.

Please note, we do not accept unsolicited resumes from 3rd party Recruitment Firms.

For more information about what data we collect and how we use it, please refer to our Privacy Policy.

IMPORTANT ALERT: Please beware of fraudulent job communications from individuals falsely claiming to be from Flywheel. We've identified fraudulent activity through social media and messaging services purporting to be from Flywheel requesting payments for job- and recruitment-related expenses. Flywheel never asks candidates for personal information such as bank account data or tax IDs nor payments via social media or chat-based applications. Report suspected fraud to local authorities immediately. To learn more, click here.

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