Hospitality Associate
Austin, TX, United States
Vivant is revolutionizing hospitality through innovative, tech-powered service and inspiring, thoughtfully designed accommodations combined into one seamlessly managed experience. Officially launched in 2020 and headquartered in Austin, Vivant is making a world of better stays open to all with a variety of accommodation options — from rooms to suites and apartments.
Here at Vivant, we pride ourselves on providing unique and curated travel lifestyle experiences for our clients. Whether you are traveling for business, with your family, or embarking on a solo journey, we are here to bring life to your experiences on the road.
And that’s exactly what we are all about: Giving Life to Travel.
Our Hospitality Associates are the face of Vivant and our boots on the ground throughout the city. This is one of the most versatile roles at the company and perfect for anyone who loves being on the go and finds fulfillment in serving our guests. You are a detail-oriented individual who thrives in problem-solving guest issues and satisfying guest requests throughout the day. If you’re ready for an evolving and fast-paced environment that is focused on delivering amazing guest experiences, we’d love to hear from you!
AT VIVANT YOU WILL:
Respond to day-to-day guest requests, issues, and other outreach using the Vivant Service Principles
Guide guests through the Vivant experience, ensuring they have an amazing first impression
Troubleshoot minor maintenance and technology issues (e.g., upholstery stain removal, light bulb replacements, access to units, wifi connectivity, or overseeing contractor appointments)
Perform housekeeping quality audits and inventory checks in our units to ensure that hospitality standards are met consistently and robust feedback to our vendors is relayed in a timely fashion
Assist with inventory duties such as preparing turnover kits, receiving deliveries, and tracking linen/consumables use
Maintenance and organization of working spaces including office, storage closets, warehouse, and others, as assigned
Travel to multiple Vivant properties throughout the local market, as required
WHAT WE LOOK FOR:
Guest-centric and positive mindset
Organized, hardworking, and detail-oriented
Comfort with ambiguity and rapidly shifting priorities
Thrives in a fast-paced, ever-changing, always challenging startup environment
Ability to work effectively both in a team environment as well as independently
Comfort in independent problem solving with the humility to ask for help when needed
Unintimidated by using mobile apps while in the field for team collaboration and communication
Flexible schedule and is open to working some evenings and weekends
Ability to lift/carry items and stand/walk for extended periods of time
This position requires a smartphone and a car in select markets with a valid Driver’s License, clean driving record, and proof of insurance
Experience working in hospitality, service, and/or customer experience preferred
This role requires regular access to a reliable smartphone and a reliable vehicle to use for work, a valid driver's license, and a clean driving record with proof of insurance
Required to work weekends (weekends are our busiest days)
This is a full-time position
We also have great benefits to make your life easier so you can focus on what you’re best at:
Up to $40,000/year salary and weekly payroll
Medical, dental, and vision insurance
401(k)
Snacks and drinks at the office
Frequent and consistent performance assessments and potential incremental raises based on performance
Exempt team members have paid time off. Non-exempt team members accrue paid time off.
A company with a huge vision, a dynamic work environment, and a team of smart, ambitious, and fun to work-with colleagues!
We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status or other protected classes.