Member Services Representative

Overview

Grow with us! We’re Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 90+ clubs and growing. Since 2016, we have grown from 16 locations in TX to over 90 locations in 6 states in markets like Austin, Dallas, Raleigh, Tulsa, and NW Arkansas. We are opening new clubs each year and with that growth, you can build a great career here. Senior managers have started at the front desk and progressed to base salaries that begin at $42k as a GM, $60k as a Regional manager (responsible for 5-10 locations), and over $100k as a Regional Director overseeing 10+ locations.

But it all starts at the front desk – where all of our Team Players (our employees) are responsible for creating a positive member experience through a superior level of customer service and cleanliness.

Essential Duties and Responsibilities

Essential Duties and Responsibilities

• Provide an exceptional customer service experience.
• Responsibilities include:
• Check members into the system.
• Take prospective members on tours then assist them with the new account sign-up process.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Detailed cleaning in all areas of the facility.

Qualifications/Requirements

• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• People with positive mental attitudes excel here!
• Customer service background preferred.
• Punctuality and reliability is a must.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter commercial cleaning products during shift.
• Our team players and members are our top priority. That’s why we are following strict safety and cleaning protocols.
• Mask up. All of our team players are required to wear masks at all times while in-club and members are required to follow all state & local mask mandates.
• Squeaky Clean. We’ve always been known for our clean clubs, and we have intensified sanitization of equipment and facilities against COVID-19.
• Social Fitnessing. We offer a touch-less check in for our members and promote keeping a safe distance.
• Need a day off? Full-time employees have paid leave to take a break.

Benefits & Perks

• Make payday any day by taking advantage of our financial wellness benefit, MyFlexPay
• Every Team Player receives a FREE Planet Fitness Black Card Membership
• Our Employee Assistance Program (EAP) gives you free and confidential access to counseling resources
• PLUS - Paid Time Off (PTO), Paid Parental Leave, and Health Insurance Benefits are offered to all eligible Team Players

What are you waiting for? APPLY TODAY!