Member Service Representative

Reports to: Managing Partner / Assistant General Manager

Looking for a member services representative who is responsible for providing exceptional customer service to our club members and staff at Crunch Fitness - Undefeated Tribe.

Undefeated Tribe is an official franchise of Crunch Fitness based in Austin, TX. The Undefeated Tribe is the fastest growing franchise group and is expanding the Crunch Fitness brand across Texas, Oklahoma, New Mexico and Missouri. The Undefeated Tribe was named Franchise of the Year in 2021 and 2024 and will be inviting over 1000 individuals to join our team to help our community experience fitness, wellness, relaxation, and recovery.

From our clubs to headquarters, Undefeated Tribe is a collaborative, fast-paced, and engaging place to work. It’s vital to our success to continue to take risks and think big. This takes tons of hustle, creativity, and boldness. The Undefeated Tribe strives to enrich the lives of others through the power of well-being.

Position Overview The Member Services Representative creates a warm, kind, and hospitable environment for team members and members alike, are passionate about fitness and excited about serving others, and help to deliver our purpose “to enrich the lives of others through the power of well-being.”

You are an optimistic person that has a naturally persuasive style. You are good at communicating in a demonstrative instructional way, as you like to chit-chat when meeting others. You enjoy harmony within the workplace and prefer being the facilitator of information as opposed to the resident technical resource. You are energetic and like variety when it comes to doing multiple tasks. Your communication is loaded with details and delivered in quick bursts. You prefer things being tidy, done correctly and being put away in their proper place. You require direction, rules and structure in your format. Once you become familiar with a process, you will tend to become more comfortable and develop your skills and decisions based on history.

Responsibilities Greets all members & guests with a smile and enthusiasm, including consistently demonstrating the dials of member engagement as part of the Crunch SLA process

Assists with membership, retail and tanning product sales

Promotes membership privileges including tanning, group fitness, small group training and childcare

Delivers on new member enrollment expectations, including guest conversion, Peaks %, ACH %, and CrunchOne Kickoff standards

Checks in all members and guests in accordance with company procedures, to include resolving any member check-in with an alert

Answers phones in a courteous, helpful, professional manner

Communicates special events to members and guests

Facilitates all member requests or forwards to a manager

Maintains a professional and courteous disposition

Is an expert in all club facility, services, programs and schedules/hours of operation

Maintains a clean and organized work area

Able to navigate all stations of the front desk area, to including check-in, Relax & Recover, guest services, and membership sales

May be asked to clean beyond shift duties to support a clean, crisp, grand-opening ready facility

Performs opening and closing checklist and duties

Required Skills & Experience Minimum 1 year of experience in a service-oriented position preferred

Ability to communicate effectively and demonstrate proficiency in reading and writing skills required

CPR/AED certification required (can be obtained within 30 days of hire)

Physical Requirements Must be able to lift or move up to 50 lbs

Physical effort required for daily duties include prolonged standing and walking

Education Requirements High school diploma or GED required

Compensation (Hourly) $12-14/hour + Commission

PTO

Subsidized health insurance coverage (health, dental, vision) for full time positions

Basic Life and AD&D

HSA

Short-term disability

Free gym membership

Travel EQUAL OPPORTUNITY EMPLOYER

UDT is an Equal Opportunity Employer, a drug-free workplace, and complies with ADA regulations as applicable. UDT provides equal employment opportunities to all employees and employment applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Please note that Crunch Fitness - Undefeated Tribe does not offer visa sponsorship or support visa transfers for this position. Applicants must be authorized to work in the United States without the need for current or future visa sponsorship.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

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