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APN Consulting
Atlanta, GA, United States
APN Consulting has an immediate need for a direct client requirement: Title : Service Delivery Technician Contract: 9+ months/ CTH Location: Alpharetta/Atlanta GA (5-Days Onsite) Job Statement: Provides support to end users by assisting with the installation and operation of their workstations, business applications, and related equipment. Job
Job Source: APN ConsultingAmentum
Forest Park, GA, United States
Amentum is currently seeking an IT Help Desk Technician based in Fort Gillem, GA Requires OCONUS travel (as needed) Responsibilities include but are not limited to: · Install, operate, maintain, and trouble-shoot computers, displays, and lab equipment in support of the CONUS and OCONUS labs. All work on computer systems shall be to maintain the
Job Source: AmentumSENTA Partners
Atlanta, GA, United States
Description Job Summary: We are currently seeking a skilled and customer-oriented IT Help Desk Technician to join our team. In this role, you will be responsible for providing technical support and assistance to our employees and clients, resolving IT-related issues, and ensuring smooth day-to-day operations of our IT systems. The ideal candidate
Job Source: SENTA PartnersSCP ENT & Allergy Services, LLC
Atlanta, GA, United States
Job Summary: We are currently seeking a skilled and customer-oriented IT Help Desk Technician to join our team. In this role, you will be responsible for providing technical support and assistance to our employees and clients, resolving IT-related issues, and ensuring smooth day-to-day operations of our IT systems. The ideal candidate should have s
Job Source: SCP ENT & Allergy Services, LLCMarathon TS
Atlanta, GA, United States
Marathon TS is seeking a Service Desk Analyst to provide remote support to a prestegious University in Atlanta, GA. Description • Under general supervision, provides customer support for IT related issues reported via the phone, email, voicemail and customer submitted incidents. • Communicate courteously and effectively to ensure customer and serv
Job Source: Marathon TSEdible Arrangements, LLC
Atlanta
Job Description Job Description Service Desk Engineer Who are we and what do we do? Fruit was just the beginning. Since our founding in 1999, we’ve evolved over 25+ years into an industry leader and modern gifting destination for celebrating the moments that matter. In addition to a robust online e-commerce hub, our vast retail footprint in
Job Source: Edible Arrangements, LLCThe EDH, LLC
Atlanta, GA, United States
Service Desk Specialist I who will provide 24/7 Tier 1, Service Desk support for creating tickets, performing initial troubleshooting, and documenting steps to resolve incidents in accordance with operational guidance. The selected candidate must be able to work rotating shifts every four months. Job Duties and Responsibilities: Diagnose and reso
Job Source: The EDH, LLCCrescens
Atlanta, GA, United States
Job Title: - Service Desk Analyst Location: Atlanta,GA Duration: 11+ months DESCRIPTION: The Service Desk Analyst will work with a team of other service desk analysts, under the general supervision of a Service Desk Team Lead and the IT Service Operations Manager, who is responsible overall for the Service Desk operations. Depending on the
Job Source: CrescensAtlanta, GA, United States
BeyondTrust is a place where you can bring your purpose to life through the work that you do, creating a safer world through our cyber security SaaS portfolio.
Our culture of flexibility, trust, and continual learning means you will be recognized for your growth, and for the impact you make on our success. You will be surrounded by people who challenge, support, and inspire you to be the best version of yourself.
The Role
We seek a highly motivated and customer-oriented Service Desk Technician to join our team. In this role, your primary responsibility is providing technical support and assistance to end users face-to-face and remotely based in the United States, primarily in the Atlanta Office. Additionally, you will be responsible for managing and maintaining all IT equipment within the office premises. Your role will also involve translating non-technical difficulties into technical language for the technical teams and coordinating with third-party vendors for equipment maintenance and warranty claims. You will primarily be required to be in the office 3 days a week. The other 2 days will be subject to business needs.
What You'll Do:
Shipping
Coordinate and manage the shipping and receiving of equipment, ensuring timely delivery and accurate tracking for all hires, leavers or hardware requests
Collaborate with vendors, logistics providers, and internal teams
Maintaining accurate records of equipment inventory, tracking numbers, and shipping-related documentation
Hardware Support
Provide technical assistance and troubleshooting for hardware-related issues, including desktops, laptops, printers, and peripherals
Install, configure, and upgrade hardware components, ensuring compatibility and optimal performance
Collaborate with vendors and internal teams to facilitate hardware repairs and warranty claims
Service Desk Support
Respond to end-user inquiries, issues, and requests promptly and professionally.
Deskside Support/diagnose and resolve technical problems by providing step-by-step instructions or remote assistance
Escalate complex or unresolved issues to appropriate team members while
Continuous Learning and Development
Actively seek opportunities to expand technical knowledge and skills through training, certifications, and self-study
Collaborate with analysts to gain insights into analytical tasks and prepare for a future transition into an analyst role
Demonstrate a willingness to learn new technologies and stay updated with industry trends and best practices
What You'll Bring: High school diploma or equivalent; additional technical certifications are a plus
Competent with Windows/macOS
Proficiency in using Service Desk software and ticketing systems i.e. - ServiceNow
Understanding of Active Directory ,Group Policy, Office365
Proven experience in providing technical support and troubleshooting hardware-related issues
Knowledge of Asset Management
Familiarity with shipping processes, logistics, and inventory management
End-user / Customer Focused
Ability to adapt to a fast-paced environment and change
Exceptional analytical and problem-solving skills
Ability to work independently and as part of a team
Eagerness to learn and develop
Meticulous attention to detail and a high level of accuracy
Excellent organizational and time management skills
Effective communication (both written and verbal) and ability to do presentations
Willingness to work flexibly in response to changing organizational requirements
An understanding of IT trends and capabilities
Approachable with good interpersonal skills and the ability to interact with staff effectively at all levels
Nice To Have Experience working with Endpoint Security Technology
Logistics Management
CompTIA A+
Better Together
Diversity. Inclusion. They're more than just words for us. They are the guiding values of how we build our teams, cultivate leaders, and create a culture where people feel connected.
We take care of our employees so they can take care of our customers. Customers who come from all walks of life just like us. We hire incredible people from diverse backgrounds because when we are different together, we are stronger together.
About Us
BeyondTrust is the worldwide leader in intelligent identity and access security, enabling organizations to protect identities, stop threats, and deliver dynamic access. We are leading the charge in innovating identity-first security and are trusted by 20,000 customers, including 75 of the Fortune 100, plus a global ecosystem of partners.
Learn more at www.beyondtrust.com.
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Email Alert for Service Desk Technician jobs in Atlanta, GA, United States
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Get ready to discover your next great opportunity.