ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.
Crescent
Lombard, IL, United States
THE WESTIN CHICAGO LOMBARD Have you ever thought of working at the Crown Jewel of DuPage County?Have you thought of being a part of a team that is focused, dedicated and wants to succeed?Then The Westin Chicago Lombard is for you!We are searching for a Front Office Supervisor who thinks differently, who always finds a way to take care of our gue
Job Source: CrescentAccorHotel
Chicago, IL, United States
Company Description Swissôtel Chicago is a luxury 4 diamond hotel with 662 rooms and suites located in the heart of downtown Chicago. Inspired by our brand pillar, Vitality, our Swissôtel Chicago family is united by a common vision to re-engage, re-inspire and re-vitalize our commitment to delivering quality service, building quality relationships
Job Source: AccorHotelSonesta International Hotels Corporation
Chicago, IL, United States
Job Description Summary The Front Desk Supervisor (FDS) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is the lead Front Desk support for the Operations Manager. The main focus of the role is the training, supervi
Job Source: Sonesta International Hotels CorporationSonesta International Hotels
Chicago, IL, United States
Job Description Summary The Front Desk Supervisor (FDS) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is the lead Front Desk support for the Operations Manager. The main focus of the role is the training, supervi
Job Source: Sonesta International HotelsCrescent Services
Lombard, IL, United States
THE WESTIN CHICAGO LOMBARD Have you ever thought of working at the Crown Jewel of DuPage County? Have you thought of being a part of a team that is focused, dedicated and wants to succeed? Then The Westin Chicago Lombard is for you! We are searching for a Front Office Supervisor who thinks differently, who always finds a way to take care of our
Job Source: Crescent ServicesThe Crescent Hotels Group
Lombard, IL, United States
Description THE WESTIN CHICAGO LOMBARD Have you ever thought of working at the Crown Jewel of DuPage County? Have you thought of being a part of a team that is focused, dedicated and wants to succeed? Then The Westin Chicago Lombard is for you! We are searching for a Front Office Supervisor who thinks differently, who always finds a way to t
Job Source: The Crescent Hotels GroupHotel Leveque
Chicago, IL, United States
Hampton Inn / Homewood Suite by Hilton Chicago Downtown West Loop Insurance enrollment available from DAY 1! Paid time off available from DAY 1! Holiday pay available from DAY 1! Hotel and travel discounts at worldwide destinations! Professional development and promotion opportunities! The impact you’ll make… The Front Desk Supervisor is part of t
Job Source: Hotel LevequeSWISSOTEL
Chicago, IL, United States
Job Description Job Description Company Description Swissôtel Chicago is a luxury 4 diamond hotel with 662 rooms and suites located in the heart of downtown Chicago. Inspired by our brand pillar, Vitality , our Swissôtel Chicago family is united by a common vision to re-engage, re-inspire and re-vitalize our commitment to delivering quality serv
Job Source: SWISSOTELChicago, IL, United States
Hotel EMC2 is is in search of an experienced Front Office Supervisor with exceptional downtown Chicago market and Marriott systems experience to join our one-of-a-kind luxury, lifestyle hotel that celebrates a creative class of consumers seeking artistically curated travel, dining and hospitality experiences. This role reports directly to our Front Office Manager.
This unique property is located in the heart of the Chicago's Magnificent Mile, and was developed by the creators of famed theWit Hotel in Chicago's Loop.
Duties and Responsibilities
1. Monitor hotel business levels and direct associates to areas needing temporary assistance during peak times or during unexpected increases in volume in any particular area of the hotel. .
2. Regularly walk the lobby area and inspect for cleanliness, security concerns, maintenance issues, noise issues, etc. and address such issues.
3. Plan, assign and direct work of associates.
4. Check in with each department and discuss with manager, supervisor and/or associates the evening's activities:
Front Desk : Occupancy, late check outs, arrivals, VIP's, groups, special needs such as billing, flyers or credit issues, employee breaks, closing duties.
Bell : Arrivals, VIP's, groups, coordinate lobby patrols, employee breaks, closing duties.
Concierge : Reservations, VIP's, guest's requests.
Housekeeping : Late checkouts, turn down service.
Engineering : Preventative Maintenance, Duty Engineer, out of order rooms.
5. Ensure associates are performing their job duties in their assigned areas unless management has specifically requested to assist in other departments.
6. Ensure established policies and procedures are being followed, departments are running efficiently and maintaining a high level of service.
7. Responsible for writing a MOD report at the end of each shift.
8. Respond to emergency situations and work with local authorities.
9. Monitor and ensure that all cashiering precures comply with Accounting policies and standards.
10. Cover night audit shifts when needed.
11. Exemplify with company's Simplified Code of Conduct and all other regulations established by management and the Employee Handbook.
ESSENTIAL PHYSICAL REQUIREMENTS:
Ability to stand for an entire shift.
Ability to reach, bend, stoop, lift, push and pull.
Must be able to stand for extended periods of time, and lift and carry up to 30 pounds.
Ability to work in front of a computer monitor for extended periods of time.
Ability to tolerate moderate temperature changes in the building.
Ability to handle repetitive motion of the wrists, hands and fingers.
ADDITIONAL QUALIFICATIONS:
1. At least (2) years of Front Desk supervisory experience in a luxury/high end property.
2. Ability to communicate effectively with Management.
3. Strong interpersonal and problem solving abilities.
4. Ability to focus attention on guest needs, remaining calm and courteous at all times. 5. Ability to stand and move throughout front office and continuously perform essential job functions. 6. Maintain a neat, clean and well-groomed appearance according to company policy. 7.Understanding of various payment options, check cashing procedures, and a working knowledge of various outlets charging procedures, to better assists the guest. 8. Must be available to work weekends/holidays/overnight shifts depending on the business in the hotel
**Internal Candidate Identified**
Required Skills
2 years Front Desk Supervisor experience (4 to 6 years)
Location About the Company
A uniquely different hospitality company, SMASHotels relentlessly pursues the finest talent, trends, and ambiances to create extraordinary experiences. A deep passion for exceptional customer service creates engagement and loyalty. Innovative programming and perpetual development keep us fresh and relevant.
SMASHotels embraces emergent technology to drive cost control, flawless operations, marketing, customer relationship management, entertainment and online and in person engagement.
Our track record has shown that by raising the bar through a focused commitment both financially and experientially, we achieve success, and our return on investment is substantially higher than industry standards.
#J-18808-Ljbffr
Front Office Supervisor - Hotel EMC2 jobs in Chicago, IL, United States
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.