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Assistant General Manager - Boston

Boston, MA, United States

When you step inside of a Tatte Bakery & Café you instantly feel comfortable and inspired. It’s a space where you can be yourself. You will be surrounded by the best of everything: authentic, caring and unique Tatte family members, delicious pastries, savory dishes, fresh ingredients and amazing coffee. Every day we strive to provide our guests with an exceptional experience at every opportunity. If you love and care about people and coffee, we want you!

The Assistant General Manager will work with a passionate team of Front of the House team members on an opening, mid or closing shift dedicated to the overall guest experience. In the absence of the GM, the AGM will assume all GM responsibilities. The AGM will work side by side with the front-of-the house team by leading and inspiring them to exceed our guest’s expectations at every opportunity. This will be achieved by providing exceptional service that is authentic, genuine, warm and welcoming while upholding the execution of Tatte service and product standards.

Summaryof Responsibilities

Supports the GM inownership of thebusinessand ensuring that theday to dayoperations runsmoothly

Modelsauthentic, warmguest experienceandinstillsgreat service inteam

Successfully identifiesindividualsthat embodyTatte’scultural valuesand supportsrecruiting,hiring,andtrainingofnewtalent to ensure outstanding guestservice

Demonstratespeopleperformance management skillswiththeability toidentify talent anddevelop managers and hourlyteammembers

Possesses capability to lead and navigatehard conversations

Continuously upholdsTattebrand and visual standards

Leads team members through effective and efficientoperational execution

EnsuresFood Safety in the café

Supports the GM in café-levelchange managementactivities to ensure effective and accurate communication of new product, service and operationalinformation

Contributes to food, labor and controllable costs that are consistently withincompanyguardrails

Other duties as assigned

Working Conditions / Essential Functions

Ability to work a flexible schedule based onbusiness needs (including but not limited to, days, evenings, weekends, holidays, and as emergencies arise)

Able to work ten hour-plus shifts, plus ability to stand, sit, squat or walk for extended periods of time, walk up and down stairs, andread

Able to grasp, reach overhead, push, lift and carry up to 50 pounds.

Position Requirements

Minimum 1 year of experience working as a manager, preferably in a high-volume, full service and/or polished fast casual restaurant

Ability to work well under pressure in a fast paced, ever changing workenvironment

Excellent verbal and written communication skills

Highly organized with strong attention to detail

High integrity and professionalism

High School education or equivalent

Preferred Skills

Hospitality Education: B.S. in Hospitality Management and/or A.S. Hotel and Restaurant Management

Proficient in Microsoft Office including Word, Excel, Outlook

Previous experience working with UltiPro, Toast - POS System,CrunchTime/TeamworX

ServSafe, Allergen andChokeSaverCertifications

Our Benefits and Perks

Competitive pay(typically AGM pay ranges from $60k-$72k+, depending on experience)

Quarterly bonus program

Paid vacation and sick time

401(k) (with a vesting match)

Free EAP employee assistance programs

Flexible schedule with no late nights

Health, dental and visual insurance

Free meals and drinks

Exciting potential for growth

Please note that we hire managers for the greater Boston market, and while we strive to place them in cafes that are convenient to them, we do not guarantee placement at specific cafes.

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