Director of Quality

Dallas, TX, United States

Description

Who We Are:

Integrated Power Services (IPS) is the leading North American solution provider for power management, electro-mechanical and rotating assets. Serving customers across a wide range of industries, including power generation, utilities, water and wastewater, petrochemicals, air separation, oil & gas, metals, mining, paper, aggregates, and cement.

IPS defines world-class electric motor and generator repair, and Power Management every day. When you work for IPS, you can learn from industry experts and discover your potential while being part of a winning team committed to upholding our core values: Safety, Integrity, Teamwork, Accountability, Customer Focus, Entrepreneurial Spirit.

Responsibilities And Expectations

IPS is seeking an experienced quality leader with a strong background in operational excellence and quality within a manufacturing/services atmosphere. The successful candidate will be responsible for leading the strategic direction, execution, and adherence to IPS quality programs. This role demands a blend of technical expertise, industrial operations, leadership, and management skills to deliver an industry lead quality organization and program.

This role will play a pivotal role in driving the growth and expansion of Integrated Power Services in addition to delivering cost-out across all P&L’s. He or she will collaborate closely with the service center management, regional leaders, engineering, and other functional teams managing overall risk and impact to IPS success.

Deliver the vision and maintenance of the Quality Management System Program for IPS.

Develop and implement a quality organization structure leading quality organization on day-to-day basis, integrating quality into daily services process driving accountability across.

Communicates customer, regulatory, and organizational requirements to assure product quality, supplier compliance, and customer satisfaction.

Oversees the effective documentation and implementation of the QMS to assure compliance with customer, regulatory, and company standards set by corporate policies.

Champion and own all performance KPIs as it relates to delivery (in process hold points – preventative, warranty repair, rework).

Ensure accountability and consistent compliance with company policies.

Create and maintain effective quality training resources ensuring compliance with all quality certification requirements.

Ensure the function operates in accordance with any health, safety, and environmental policies and procedures.

Lead change and eliminate waste through process improvement initiatives.

Develop strategic plan and manage companywide internal & supplier quality audits.

Support Nuclear program quality requirements.

Implement process change that moves quality responsibility and accountability to the lowest organizational level.

Develop root cause and continuous improvement strategy and training implementing in all IPS shops.

Establish and refine quality sign-off instructions, standards and documentation.

Own and manage operational excellence defining an improvement plan for each shop scaling based on need and investment.

Understand and implement quality processes required by commercial and governmental customers.

Maintain and keep up to date with the latest ISO 9000 procedures.

Generate and address supplier non-conformances across IPS organization.

Review new technical/quality instructions or procedures for compliance within the quality system.

Determine and evoke quality hold points.

Authorize & initiate all warranty work orders when appropriate.

All other duties as assigned.

Unmatched Customer Service

Actively participate in the IPS UCE tier meeting process.

Provide quality and operational excellence support to IPS teams and service centers.

Ensure that IPS solutions meet/exceed customer expectations and applicable industry standards.

Assist with implementation of quality improvement actions based on standard work planning and warranty claims.

Ensure compliance with operating policies and procedures.

Utilize Continuous Improvement Process Solution (CIPS) tools and Processes.

Enforce strict safety protocols and compliance with regulatory requirements in all engineering and shop activities.

Soft Skills

Innovative Thinking: Embracing innovation and creativity is key to staying competitive in today’s dynamic business environment.

Adaptability: Markets and industries are constantly evolving, and IPS leaders must be flexible and adaptable. A successful IPS leader must pivot quickly in response to changing market conditions, emerging trends, and unexpected challenges.

Collaborative Leadership: Effective leadership involves fostering collaboration and teamwork across departments.

Resilience and Persistence: Should demonstrate resilience, perseverance, and a willingness to learn from failures to ultimately drive success.

Ethical Conduct: Upholding high ethical standards and integrity is essential in all business dealings. Should prioritize honesty, transparency, and fairness in their interactions with clients, partners, and team members to build lasting trust and credibility.

Qualifications And Competencies

Bachelor’s degree; Industrial Engineering degree preferred or closely related degree. MBA is a plus.

5-10 years experience in an operations role in a traditional manufacturing plant is required.

5-10 years’ leadership experience in a quality role.

Computer proficiency in working with Microsoft Office (Word, Excel, Power Point, and Outlook).

Must be able to work in a fast-paced team environment

Ability to speak clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Participates in meetings.

Ability to write clearly and informatively; Presents numerical data effectively; Able to read and interpret written information.

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Ability to define problems, collect data, establish facts, and draw valid conclusions.

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Benefits

Paid Time Off (PTO)

401k Employer Match

Bonus Incentives

Tuition Reimbursement Program

Medical, Dental and Vision plans

Employee Assistance Program (EAP)

And more!

IPS is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.

Any offer of employment is contingent upon the successful completion of a background investigation. As a federal contractor, our company is committed to maintaining a safe and drug-free workplace. Candidates for this position are required to complete a pre-employment drug screen successfully. The drug screening process will include testing for substances that may impair one’s ability to perform the job safely and effectively.

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