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Restaurant Managers - Team Leads - Shift Leads

Charlotte, NC, United States

Description

RESTAURANT MANAGERS - TEAM LEADS - SHIFT LEADS

Job Description (Team Leaders/Shift Leads)

As a member of the leadership team at Harriet's Hamburgers in Ballantyne, you will play a crucial role in ensuring our team's effectiveness and our business's success. At Harriet's Hamburgers, we strive to select leaders who are hard-working individuals who share our passion for providing exceptional service and hospitality to our guests.

At Harriet's Hamburgers, Ballantyne, Team Leaders are responsible for:

Opening or closing the store

Leading the daily operations of the restaurant

Ensuring that food safety and quality assurance standards are met

Meeting and exceeding food cost, labor and sales goals

Working as a team to grow our business through improvements to speed of service, guest satisfaction, and cleanliness

Being passionate about personal growth and growing other leaders

Ensuring compliance with company standards in all areas of operations, including production, preparation, customer relations, inventory management, team management, and financial accountability.

The ideal candidate has excellent communication skills in addition to in-store operational experience.

The following qualifications are required: 1-2 year of past Leadership Experience

Exceptional organizational skills to manage an operation with many moving parts

Impeccable work ethic

Passion for Harriet's Hamburgers values

Flexible availability including nights and weekends

Must be 18 years of age or older

Compensation is based on experience and qualifications. Full-time employees receive competitive benefits.

Benefits FOR ALL TEAM MEMBERS Career development opportunities - we are growing!

Competitive pay + Tip share

Paid time off + Wellness time

Uniform allowance

A collaborative work environment that embraces individuality, encourages idea-sharing, and promotes a fun atmosphere

Medical, Dental, Vision Insurance & 401k options to fit your needs

Employee Dining Discount Program

Join the #BeGoodCrew and earn a Referral Bonus by inviting new members

Flexible scheduling and self-paced growth opportunities

Expectations Positive Attitude

Lead by Example

Follow procedures and regulations

Commitment to Quality, Speed, Accuracy, Cleanliness, and Attentive and Courteous Service

Be Remarkable in Everything you do

Take ownership and drive results

Act in a manner that gains trust and responsibility

Flexibility in availability, Saturday availability is required

People Train new employees and provide ongoing training for all staff

Coach, encourage, and hold staff accountable to policies/procedures

Communicate with other leaders to setup restaurant shifts for success

Help with hiring and evaluations

Communicate needs and feedback of staff in leadership meetings

Operations Focus on the five critical areas to guest satisfaction: Speed of Service, Cleanliness, Taste of Food, Accuracy, Attentive and Courteous Employees

Create work schedules

Project future needs for goods, kitchen needs and cleaning products

Oversee health code compliance and sanitation standards

Seek ways to cut waste and decrease operational costs

Vocalize and make sure daily benchmarks are met

Oversee cash handling

Answer phone

Check catering orders

Ensure proper hand-washing and food safety procedures are followed

Average Rate: $22/ hour (Average rate includes hourly wage + average hourly tip earnings)

Requirements The ability to lead and motivate a team

Overseeing inventory, quality and safety

Developing community relations

Managing all functions on our daily checklist

Handling payroll, scheduling, and general restaurant administrative tasks

Managing the facility while upholding our standards of excellence and hospitality

Company Information

Beginning as a food stall at Optimist Hall in Charlotte, NC, Harriet's Hamburgers is expanding to Ballantyne, Concord, Matthews, and beyond, spreading kindness one hamburger at a time.

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