Restaurant Managers - Team Leads - Shift Leads
Charlotte, NC, United States
Description
RESTAURANT MANAGERS - TEAM LEADS - SHIFT LEADS
Job Description (Team Leaders/Shift Leads)
As a member of the leadership team at Harriet's Hamburgers in Ballantyne, you will play a crucial role in ensuring our team's effectiveness and our business's success. At Harriet's Hamburgers, we strive to select leaders who are hard-working individuals who share our passion for providing exceptional service and hospitality to our guests.
At Harriet's Hamburgers, Ballantyne, Team Leaders are responsible for:
Opening or closing the store
Leading the daily operations of the restaurant
Ensuring that food safety and quality assurance standards are met
Meeting and exceeding food cost, labor and sales goals
Working as a team to grow our business through improvements to speed of service, guest satisfaction, and cleanliness
Being passionate about personal growth and growing other leaders
Ensuring compliance with company standards in all areas of operations, including production, preparation, customer relations, inventory management, team management, and financial accountability.
The ideal candidate has excellent communication skills in addition to in-store operational experience.
The following qualifications are required: 1-2 year of past Leadership Experience
Exceptional organizational skills to manage an operation with many moving parts
Impeccable work ethic
Passion for Harriet's Hamburgers values
Flexible availability including nights and weekends
Must be 18 years of age or older
Compensation is based on experience and qualifications. Full-time employees receive competitive benefits.
Benefits FOR ALL TEAM MEMBERS Career development opportunities - we are growing!
Competitive pay + Tip share
Paid time off + Wellness time
Uniform allowance
A collaborative work environment that embraces individuality, encourages idea-sharing, and promotes a fun atmosphere
Medical, Dental, Vision Insurance & 401k options to fit your needs
Employee Dining Discount Program
Join the #BeGoodCrew and earn a Referral Bonus by inviting new members
Flexible scheduling and self-paced growth opportunities
Expectations Positive Attitude
Lead by Example
Follow procedures and regulations
Commitment to Quality, Speed, Accuracy, Cleanliness, and Attentive and Courteous Service
Be Remarkable in Everything you do
Take ownership and drive results
Act in a manner that gains trust and responsibility
Flexibility in availability, Saturday availability is required
People Train new employees and provide ongoing training for all staff
Coach, encourage, and hold staff accountable to policies/procedures
Communicate with other leaders to setup restaurant shifts for success
Help with hiring and evaluations
Communicate needs and feedback of staff in leadership meetings
Operations Focus on the five critical areas to guest satisfaction: Speed of Service, Cleanliness, Taste of Food, Accuracy, Attentive and Courteous Employees
Create work schedules
Project future needs for goods, kitchen needs and cleaning products
Oversee health code compliance and sanitation standards
Seek ways to cut waste and decrease operational costs
Vocalize and make sure daily benchmarks are met
Oversee cash handling
Answer phone
Check catering orders
Ensure proper hand-washing and food safety procedures are followed
Average Rate: $22/ hour (Average rate includes hourly wage + average hourly tip earnings)
Requirements The ability to lead and motivate a team
Overseeing inventory, quality and safety
Developing community relations
Managing all functions on our daily checklist
Handling payroll, scheduling, and general restaurant administrative tasks
Managing the facility while upholding our standards of excellence and hospitality
Company Information
Beginning as a food stall at Optimist Hall in Charlotte, NC, Harriet's Hamburgers is expanding to Ballantyne, Concord, Matthews, and beyond, spreading kindness one hamburger at a time.