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Claratel Behavioral Health
Decatur, GA, United States
Job Summary: Seeking a dedicated and knowledgeable Helpdesk Support Specialist to join our IT team. The successful candidate will be responsible for providing technical assistance and support to end-users, diagnosing hardware and software issues, and ensuring the smooth operation of our IT infrastructure. Key Responsibilities: Provide first-leve
Job Source: Claratel Behavioral HealthAveanna
Atlanta, GA, United States
Manager of Information Technology ApplyRefer a FriendBack Job Details Requisition #: 196187 Location: Atlanta, GA 30339 Category: IT Salary: $65,000 - $80,000 per year Position Details Position Overview The Manager of Information Technology Solutions is responsible for supporting sales reps across the company, through maintaining the I
Job Source: AveannaSynergis
Atlanta, GA, United States
IT Support Technician Contract to Hire Atlanta, GA 30342 (Glenridge/400 area) In this role, you will assist in the lifecycle of client's employee s and their assigned IT hardware, resolving problems, installing hardware and software solutions, and supporting the onboarding/offboarding process. The successful IT Support Technician will be responsibl
Job Source: SynergisSerenity Healthcare
Atlanta
Job Description Job Description IT Support Specialist Atlanta, GA - Onsite Serenity Healthcare is hiring an IT Support Specialist for our corporate office located in Atlanta, GA. This employee will be instrumental in procuring, configuring, and managing the hardware and software to propel the company to new levels. The ideal candidate has excell
Job Source: Serenity HealthcareSerenity Healthcare
Atlanta, GA, United States
IT Support Specialist Atlanta, GA - Onsite Serenity Healthcare is hiring an IT Support Specialist for our corporate office located in Atlanta, GA.This employee will be instrumental in procuring, configuring, and managing the hardware and software to propel the company to new levels. The ideal candidate has excellent interpersonal skills, a kind
Job Source: Serenity HealthcareDeKalb County Government
Atlanta, GA, United States
Make a difference in DeKalb County! Beautiful DeKalb County is Georgia’s fourth largest county with an estimated 759,297 residents calling it home. The geographical area of the County covers approximately 271 square miles consisting of a portion of Atlanta; the cities of Avondale Estates, Brookhaven, Chamblee, Clarkston, Decatur, Doraville, Dunwoo
Job Source: DeKalb County GovernmentArk Solutions
Atlanta, GA, United States
Ark Solutions Inc is looking for Junior .Net Developer! Position: Junior .Net Developer Location: Atlanta, GA (Hybrid) Duration: 10 Months and possibility of extension Description: Seeking candidates for a .Net Developer 1 within ITD reporting to the Manager for Document Imaging Application Development and Support. In this role, the successful
Job Source: Ark SolutionsMidas Consulting
Atlanta, GA, United States
Short Description: The Information Technology Division is seeking candidates for a Developer position within ITD. In this role, the successful applicant will be responsible for support and development on Document Management Systems. Complete Description: *MUST BE LOCAL TO METRO ATLANTA* *hybrid position of on-site and teleworking* The Informat
Job Source: Midas ConsultingAtlanta, GA, United States
King & Spalding is a leading global law firm with a commitment to excellence, innovation, and the seamless delivery of legal services. We harness innovative technology and exceptional talent to meet the complex needs of our clients in a fast-paced and dynamic legal landscape.
We are seeking a highly motivated and analytical ITIL Problem Manager to join our team and play a crucial role in ensuring the stability and reliability of our IT services.
Key Responsibilities:
Managing IT problem investigations from start to finish by facilitating root cause investigations and managing the implementation of corrective and preventative measures.
Analyze and report IT incident trend data to identify and eliminate root causes, initiate action to fix potential interruptions to service identified during proactive analysis, produce reports to demonstrate where repeat incidents are occurring across the organization, diagnose whether new incidents are related to known errors or existing problems.
Provide process improvements and efficiencies aimed at minimizing operational risk and improving overall service quality identifying, analyzing, and resolving the root causes of IT problems, preventing recurring incidents, and implementing improvements to enhance service quality and efficiency.
Lead the identification, analysis, and resolution of IT problems, ensuring they are documented and tracked effectively.
Conduct root cause analysis (RCA) to determine the underlying cause of problems and develop comprehensive solutions to prevent recurrence.
Collaborate with other IT teams, including Incident Management, Change Management, and Configuration Management, to ensure a holistic approach to problem resolution.
Design, implement and maintain problem management processes aligned with ITIL best practices.
Track problem trends and analyze service performance data to identify potential issues and proactively prevent problems from occurring.
Develop and implement knowledge base articles and best practices to improve problem resolution efficiency.
Communicate effectively with stakeholders, including senior management, to keep them informed of problem progress and resolutions.
Engage with vendors and/or IT service owners to track, manage, and resolve service impacting trends including measurements against agreed to SLAs.
Participate in continuous improvement initiatives to enhance the effectiveness of the problem management process.
Qualifications:
Minimum 3-5 years of experience in IT problem management or a related role.
Proven understanding of ITIL principles and practices, particularly Problem Management.
Strong analytical and problem-solving skills with the ability to identify and diagnose complex technical issues.
Strong understanding the Microsoft Azure and Microsoft M365.
Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse teams.
Demonstrated ability to document and track information clearly and concisely.
Proficiency in IT ticketing systems (ServiceNow preferred) and problem management tools.
Experience with data analysis tools (PowerBI preferred) and reporting techniques is a plus.
Additional Items:
This is an opportunity for an experienced problem-solver with a strong understanding of ITIL best practices to contribute significantly to our organization.
The firm offers a generous total compensation package with bonuses and raises awarded in recognition of individual merit-based performance. Eligible employees may participate in King & Spalding's comprehensive benefit program including health and wellness plan, life and disability insurance, flexible spending accounts and a health savings account, a 401(k) plan, profit sharing plan, discount programs, and a substantial Paid Time Off (PTO) program.
We are proud of our remarkably cohesive culture, which now encompasses more than 2,300 lawyers and business professionals in 24 locations worldwide. We seek to attract and develop the very best talent to work with us.
King & Spalding LLP (K&S) is committed to providing equal employment opportunity to all applicants and employees in full compliance with all state, federal, and local laws prohibiting discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability, or any other status protected by applicable law.
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Email Alert for IT Problem Investigations Manager jobs in Atlanta, GA, United States
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