IT System Administrator II Metropolitan Area Planning Council (MAPC)
Boston, MA, United States
Description:
The Metropolitan Area Planning Council– an independent state agency serving Greater Boston –is looking foran experiencedITSystem Administrator IItojoin our teamserving a 130-person staff in Downtown Boston.Principal responsibilities will includemanaging the agency’son-siteservers,cloud services, backup, and O365accounts;assistinginthe design and implementation of strategicITinitiatives;andsupporting the maintenance of AWSandAzure servers hosting custom web applications.Allthis work takes place in the context of a mission-driven agencyworking topromote affordablehousing,sustainable transportation,municipal collaboration, and inclusive decision-making.
This position isa member of a 4-person ITteam thatcurrentlyincludesan experienced IT Managerandtwohelpdesk specialists.The position will offer many opportunities for project leadershipandprofessional development.Qualifications for the role includeknowledgeableexperience withMS Azure administration, MS O365 administration,Active Directory,and supportingourstaff in a hybrid work environment. Knowledge ofAWS administration andVMWareis also preferred.Qualifications include 10 years of progressively responsible experiencethatdemonstratesa range of capabilities.The ideal candidate willbepositive, detail-oriented,self-directed,and committed to a more sustainable andequitableregion.
AboutMAPC:
MAPC is the Regional Planning Agency (RPA) serving the people who live and work in the 101 cities and towns that make up Greater Boston. Our strategic priorities are sustainable development, regional collaboration, and fosteringan equitableand resilient region. We are guided by our regional plan, MetroCommon2050: Shaping the Region Together.MAPC’s staff includes about 130 full-time employees in Downtown Boston in a transit-accessible, bike-friendly office.
MAPC has a hybrid schedule, combining time in the office with remote work. Employees mustresidewithin a commutable distance from MAPC’s Boston office.
MAPC strongly supports the professional development of each and every staff person, believing their growth to be consistent with the best interests of MAPC and the region. We encourage all our staff to developnew ideasto make MAPC’s planning and policy work more relevant and impactful, and to adapt to changing times.
This is an opportunity to work in a dynamic, interdisciplinary, and innovative environment with professionals who are committed to building a more sustainable andequitablefuture for everyone who lives and works in Greater Boston. For more information about MAPC or MetroCommon2050, please visitwww.mapc.org.
Responsibilities (including but not limited to):
Configure,maintain, andoptimizeMAPC’s connectionand integration with Azureand all O365 cloud applications.
Install,configure, and troubleshoot“Citrix Virtual Apps and Desktops”systemsin a VMWareinfrastructure.
Install, configure, and troubleshoot virtual servers and desktops in aVMWareinfrastructure
Assist IT Manager withmaintenance ofon-siteagencyserversand the clusteredVMWareandXenServerenvironments.
Assist DigitalServicesteam with configuration,maintenance, and troubleshootingofAWSservers(mostlyLinux)hosting our databases and custom web applications.
Manage andmaintainnetwork/email accountsin a hybrid environment.
Providesecond-tierand third-tierIT support to MAPC staff both on- and off-site, addressing issues that cannot be resolved bythehelpdeskgeneralists.
Assistcolleagues withinfrastructure projects and tasks where needed, including maintenance and documentation of core IT infrastructures.
Assistwith management ofour currentCisco VOIP phonesystem andassistwith the transitionand upgrade of our phone system to a cloud-based infrastructure.
Install, upgrade, and troubleshoot a variety of software and hardware; install and support network printers; setup and troubleshoot mobile devices.
Provide occasional on-call technical assistance outside of normal workdays and be available for scheduled system maintenance events that may take place nights and weekends.
Qualifications:
Candidates should have 10 years of progressively advancing experience thatdemonstratesa range of capabilities. Post-secondary education (Associates,Bachelors,Masters,certificates) in technology/computer science fields can substitute for up to five years of work experience.Microsoft Certified Professional Certification desired: MCSA or MCSE preferred
Successful candidates willdemonstrateall or most of the following:
Strong technical troubleshooting and support skills with a focusonMicrosoft technologies,MS Office Products, and MS SaaS products
Strongexperience with virtualization technologies, preferablyVMWareandCitrixXenServer
Advancedknowledge of PC hardware andMicrosoft operating systems including Windows10and11, current Windows Servers, and MacOS
Advancedknowledge of MicrosoftproductsincludingOffice 365and its administration
Advanced knowledge of Active Directory and Group Policies
Advancedunderstanding of networking technologies and protocols such asIPaddressing,DNS,DHCP, and routing through multiple VLAN’s
Demonstrated experience with configuration and maintenance of Amazonenvironmentswhich includes Windows andLinux Servers(Ubuntu preferred) orotherLinux OS’s
Experience withtroubleshooting and supportofLinux technologies, preferably in Ubuntu
Demonstrated experience with VOIP, preferably Cisco
Knowledge of MS SQL for supporting and troubleshooting is preferred
Experience with physical server interconnections with SAN hardware (IBM and Dell / EMC preferred) while working in clustered environments
Experience withhelpdesk ticket systems
Knowledge of GIS systems (Esri, QGIS, or other) is preferred
Excellent communications skills both verbal and written to technical and non-technical staff
Excellenttime management andproblem-solving skills; ability to prioritize assigned projects, help desk calls, and emails
Demonstrated commitment to continuous learning and ability to researchmodern technologies
Per MAPC COVID-19 Vaccine Policy, all employees must be fully vaccinated. This position will require the selected candidate to show proof of full vaccination against COVID-19, including the Bivalent booster. MAPC is an equal opportunity employer and will consider reasonable accommodation to those individuals who are unable to be vaccinated consistent with federal, state, and local law.
Compensation and Benefits:
The starting salary ranges from $90,000 to $98,000 depending on qualifications and experience. This is a full-time exempt position. MAPC offers excellent Massachusetts state employee benefits as well as a flexible, supportive, and family-friendly work environment.
How to Apply:
Apply online at www.mapc.org/jobs. The position is open until filled, and applications are reviewed on a rolling basis. Interested candidates shouldsubmita cover letter and resume. Candidates selectedto interviewwill be asked tosubmitthree (3) references plus a sample of relevant writing or work product. Candidates must have legal authorization to work in the USA and a valid driver’s license and/or the ability to arrange transportation to meetings indifferent partsof the region. A Criminal Offenders Records Information (CORI) request must be completed if offered this position. However, a criminal record is not an automatic bar to employment but will be reviewed in relation to the job applied for. MAPC participates in E-Verify, which is a federal program that helps us todeterminework eligibility in the United States.
MAPC is an Equal Opportunity Employer.We believe that a staff with a range of perspectives, experiences, and skillsets strengthens our work. We are committed to building a moreequitableworkplace that allows staff with diverse backgrounds and identities to thrive, grow, and lead. For more information on MAPC’s culture of equity, see our Equity at MAPC page.
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