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Precision Castparts Corp.
South Gate, CA, United States
With more than 120 operations and approximately 20,000 employees worldwide, Precision Castparts Corp. is the market leader in manufacturing large, complex structural investment castings, airfoil castings, forged components, aerostructures and highly engineered, critical fasteners for aerospace applications. In addition, we are the leading producer
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Bon Appetit Position Title: Director of Operations Salary: 100,000-115,000 Our Passion is Food! At Bon Appetit Management Company we are committed to two things, great food and outstanding service! At Bon Appetit you won't find our managers referring to a corporate recipe book or our chefs microwaving the lunch special. We do not have standar
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Job Source: HALEYS BeautyPrecision Castparts Corp.
Los Angeles, CA, United States
With more than 120 operations and approximately 20,000 employees worldwide, Precision Castparts Corp. is the market leader in manufacturing large, complex structural investment castings, airfoil castings, forged components, aerostructures and highly engineered, critical fasteners for aerospace applications. In addition, we are the leading producer
Job Source: Precision Castparts Corp.sbe Lifestyle Hospitality
Los Angeles, CA, United States
JOB TITLE: Director of Operations Duties & Functions: Ensure appropriate and effective focus on business objectives on a day-to-day basis, while contributing to the strategic development and leadership of the restaurants aligned with Disruptive Restaurant Group vision and company goals. Be accountable for the people, product and profit within the r
Job Source: sbe Lifestyle Hospitality, CA, United States
Manage and guide the strategic direction of the customer operations function, encompassing customer service, sales support, pricing support, and EDI. Formulate and implement strategic objectives, optimize processes, mentor employees, build a high-performing team, and utilize systems to achieve excellent service results. Ensure that customer operations activities and initiatives align with and enhance the overall goals of the organization and customer satisfaction.
Key Responsibilities:
Develop and execute strategies to achieve top-tier customer service.
Manage the entire order-to-cash process, making necessary improvements based on business, customer, or third-party needs.
Oversee customer service, sales support, pricing support, and EDI teams, providing guidance, coaching, and support to ensure high performance; facilitate staff development through performance management, goal setting, training, and effective employee relations.
Lead initiatives to enhance customer retention, loyalty, satisfaction, and experience; prioritize efforts to maximize impact on customers and the organization.
Ensure accurate processing of customer orders, including items, quantities, pricing, dates, and other details.
Lead the customer operations component of new company, business unit, or plant setups, implementations, and conversions, including ERP systems.
Implement systems to capture and report on service metrics, including customer feedback and trends; prepare performance reports by analyzing data and trends.
Provide feedback and solutions regarding service issues or customer concerns.
Collaborate with internal teams to address and resolve customer service failures or concerns promptly.
Work with other departments, such as supply chain, operations, and marketing, to prevent recurring customer issues and challenges.
Oversee resolution of customer issues, ensuring long-term solutions; handle escalated service issues.
Establish performance metrics for customer service representatives, such as response times and issue resolution.
Develop and implement procedures for customer correspondence and complaint processing.
Monitor programs to ensure on-time delivery and customer satisfaction.
Continuously evaluate company practices to ensure fair and consistent service to customers; represent the customer's voice within the organization.
Recommend or acquire updates and expansions to technology, equipment, and policies to improve customer service.
Enhance sales and supply chain performance through superior service.
Coordinate with supply chain personnel, distributors, and sales associates to improve customer service and productivity.
Collaborate with sales and marketing teams to maximize revenue and customer loyalty.
Maintain thorough knowledge of the company’s brands, systems, and processes.
Develop, implement, and manage the department’s budget.
Stay updated on EDI trends and trading partner requirements; ensure proactive improvement of EDI solutions.
Support high-impact customer pricing activities, RFPs, or bids.
Uphold food safety program, quality standards, and product legality.
Perform other job-related duties as assigned.
Qualifications:
Bachelor’s degree in business or a related field.
8+ years of management experience in a manufacturing-related industry, with substantial experience in customer service or a related leadership role.
Deep understanding of Food & Beverage supply chains.
Extensive experience with SAP systems preferred.
Prior experience with CRM systems.
Proficient with Microsoft Office Suite or related software.
Strong strategic and customer focus with a clear understanding of market dynamics.
Proven ability to lead by example, build effective teams, and achieve results.
Excellent communication and negotiation skills.
Strong interpersonal skills with the ability to motivate performance and resolve conflicts.
Strong analytical and problem-solving skills.
Demonstrated ability to develop and maintain key business relationships with internal and external stakeholders.
Ability to work cross-functionally, convey complex issues clearly, and maintain confidentiality.
Excellent organizational skills with the ability to manage multiple priorities and maintain high attention to detail in a fast-paced environment.
What We Offer
Why apply through Brunel? Finding the next step in your career can be a fulltime job in itself. We manage the process for you: from submitting your resume to coordinating interviews to extending offers and assisting with on-boarding. We’ll get you going while you get on with the job.
About Us
Brunel has a reputation for working with some of the best in the business. That’s what we continually strive for. Over 45 years, we’ve created a global network of interesting clients and talented individuals working together through a vast array of services.
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Email Alert for Director of Operations jobs in , CA, United States
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
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Get ready to discover your next great opportunity.