Director of Operations
Los Angeles, CA, United States
JOB TITLE: Director of Operations
Duties & Functions:
Ensure appropriate and effective focus on business objectives on a day-to-day basis, while contributing to the strategic development and leadership of the restaurants aligned with Disruptive Restaurant Group vision and company goals.
Be accountable for the people, product and profit within the restaurants – excellence in guest experience, maximize profits through sales and yield and exploit opportunities for growth across the business.
Utilize innovation to achieve long and short-term strategic objectives.
Provide inspirational leadership by motivating and developing all employees to contribute towards the overall success of the business.
Monitor and action all guest feedback /mystery guest programs
Communicate regularly with General Managers and Executive Chefs to influence the strategy for the restaurants in the short and long term.
Ensure that restaurant reporting, and control systems are adhered to.
Maximize individual potential through a positive commitment to training and development and succession planning at all levels, in order to meet current and future restaurant staffing demands as well as addressing business issues.
Lead, develop, motivate and empower employees to deliver operational best practice, identifying opportunities and making recommendations for improving efficiency and quality of service and operating standards.
Support ensuring restaurant is fully staffed with skilled, motivated people who are able to meet the customer service expectations identified through the service strategy and quality commitments documents.
Make certain that staff are trained to meet demands of existing jobs and developed to take advantage of promotion opportunities, which occur within the restaurant/Company.
Ensure all new employees – temporary, full time and casual employees - are introduced into the company through the on boarding process at the restaurant.
Be visible throughout the restaurant on a daily basis, meeting with guests as necessary.
Be a visible, active member of the community positioning the restaurant as a positive contributor in the marketplace.
Specific Job Knowledge & Skills:
High School Diploma or equivalent required
College Degree in Business, Hospitality, or Related field preferred
Seven to ten years in an upscale or lifestyle brand restaurant senior management position.
Two to five years in a multi-unit level position, preferably in an upscale or lifestyle brand restaurant
Experience in Michelin level or James Beard considered operations and high volume upscale casual operations preferred
Enter and locate work related information using computers and/or point of sale systems
Possess a gracious, friendly, and fun demeanor
Ability to multitask, work in a fast-paced environment and have a high level attention to detail
Strong verbal and written communication skills in English
Maintain positive and productive working relationships with other employees and departments
Ability to work independently and to partner with others to promote an environment of teamwork
Thorough knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations.
Physical Abilities:
Move, lift, carry, push, pull, and place objects weighing less than or equal to 15 pounds without assistance
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity
Stand, sit, or walk for an extended period of time or for an entire work shift
Reach overhead and below the knees, including bending, twisting, pulling, and stooping
This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. This job description reflects the job content at the time of writing and will be subject to periodic change in light of changing operational and environmental requirements. Such changes will be discussed with the job holder and the job description amended accordingly. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.
Due to the nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the restaurants which may include overtime, weekends and holidays. The employee will carry out any other duties as are within the scope, spirit and purpose of the job as requested by the line manager or Head of Department/Division.
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