Commercial Lines Sr. Account Executive (Remote)

Annapolis, MD, United States

SRACC011699_7

Who We Are

NFP is a seven-time Best Places to Work award winner in Business Insurance who has also earned the 5-Star Diversity, Equity and Inclusion (DEI) award from Insurance Business magazine and the WORK180 employer endorsement. We’re a recognized Elite Agency award winner and a leading property and casualty broker, benefits consultant, wealth manager, and retirement plan advisor. NFP provides solutions enabling client success through the expertise of over 7,000 global employees, investments in innovative technologies, and enduring relationships with highly rated insurers, vendors and financial institutions. To learn more, please visit: https://www.NFP.com.

Summary Of Role

The primary functions of this position are to provide quality service to clients, manage and control client relationships, and support Producers in their efforts to attract and retain clients. The Sr. Account Executive (AE) will be the day-to-day liaison between the insurance company and designated middle-market accounts.

Daily servicing of clients will include contract analysis, coverage and exposure analysis, endorsement activity, problem-solving, renewal management, preparation of quotes/proposals, and binding of coverage. The AE will assist Producer(s) with the above functions when applicable.

AE should have knowledge and experience in all areas of commercial insurance. As needed, AE will coordinate with Producers on strategic account issues and potential challenges. AE is responsible for the successful fulfillment of corporate strategies and compliance with company workflows and procedures.

This is a full-time position, ideally working hybrid from any of our DMV or NC offices. We will consider a remote option for well-experienced CL candidates.

Essential Core Duties And Responsibilities

Provide the most prompt, accurate, and professional service that customers have ever received…anywhere

Increase revenue by rounding out commercial lines accounts

Develop, maintain, and manage the client relationship, always striving for excellence

Specific Requirements

General Client Management

Build and maintain constructive and effective relationships with clients by meeting and exceeding expectations

Provide consistent, accurate, timely, and pertinent communication to clients

Utilize company workflows and processes to initiate and maintain contact with clients as well as to update coverages, review exposures, and discuss opportunities for account rounding

Respond to client inquiries/issues promptly

Resolve/assist with any service issues/questions

Assist Producers and broking team in design of or independently design insurance plans for clients

Assist clients in making appropriate coverage changes, making each contact a marketing opportunity

Inform and educate clients about coverage, exclusions, and exposures and document electronic files accordingly

Monitor and review client satisfaction

Electronically document all communication with clients

Review policies and coverages

Follow established agency workflows and procedures for effective utilization of agency management system

Take advantage of personal and professional development opportunities such as continuing education, professional designations, and in-house training

Adhere to all state laws and regulations regarding insurance agents (licensing, continuing education, etc)

Renewal

As appropriate, market, negotiate, prepare and analyze alternative renewal options

Develop written, graphic, and electronic renewal materials as appropriate

Respond to requests for additional information from insurance carriers and processing department in timely, professional manner, providing accurate and complete information

Account Management

Understand underwriting and rating rationale for all types of commercial policies

Quote and propose commercial lines policies, alone or in cooperation with Producer and/or broking team

Provide technical support to Producers (coverage recommendations; quoting; creation of proposals; creation and management of activities, etc) to assist clients and reach company’s business goals

Prepare proposals and applications, alone or in cooperation with Producer and/or broking team

Remarket accounts

Maintain agency management system files by accurately and consistently documenting conversations, inputting policy details accurately, and complying with company workflows and Policies and Procedures

Business Development

Seek referrals from client base and assist Producer and/or broking team in placing new accounts

Utilize renewal management process to round accounts

Other Duties

Assist with or complete other tasks as directed by management

Job Specifications/Requirements

Property and casualty insurance license upon hire

Ideally 10 years, Minimum of 5 years’, experience in the property and casualty industry

Mastery of commercial insurance underwriting, coverage, and rate analysis

In-depth knowledge of insurance coverages and an ability to communicate this knowledge clearly to clients and underwriters

Understanding of marketplace trends and best practices to meet clients’ needs

Strong written and verbal communication skills

Ability to prioritize and self-manage workload

Strong negotiating skills

Proficiency in Microsoft Office products

Experience with EPIC preferred or other CRM required

What We Offer

We're proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others.

NFP and You... Better together!

NFP is an inclusive Equal Employment Opportunity employer.

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