Information Technology Technician

Sacramento, CA, United States

Under the general supervision of the Information Technology Supervisor I, the Information Technology Technician (ITT) is responsible for work in the Communications Center installing and repairing hardware or peripheral equipment. Performs all functions necessary in support of the Computer Aided Dispatch (CAD) system, Local Area Network (LAN)/Wide Area Network (WAN), and other electronic computer systems used at the Sacramento Communications Center (SCC). These functions include administrative data processing duties, analysis, development, training, and other related technical tasks. The ITT will functionally report to a designated SCC Public Safety Dispatch Supervisor II.

You will find additional information about the job in the Duty Statement .

Working Conditions

Some travel will be required. May be required to be on-call nights and weekends. May be required to lift up to 25 pounds alone, or up to 100 pounds with another person.

Minimum Requirements You will find the Minimum Requirements in the Class Specification.

INFORMATION TECHNOLOGY TECHNICIAN

Additional Documents Job Application Package Checklist

Duty Statement

Position Details Job Code #:

JC-437629

Position #(s):

388-048-1400-002

Working Title:

Information Technology Technician

Classification:

INFORMATION TECHNOLOGY TECHNICIAN $3,896.00 - $5,220.00 A

$4,227.00 - $5,666.00 B

$4,650.00 - $6,233.00 C

# of Positions:

1

Work Location:

Sacramento County

Telework:

In Office

Job Type:

Permanent, Full Time

Department Information California Highway Patrol

Sacramento Communications Center

3165 Gold Valley Drive

Rancho Cordova, CA 95742

The mission of the California Highway Patrol is to provide the highest level of Safety, Service, and Security. The California Highway Patrol offers challenging and exciting careers in the field of law enforcement. If you are interested in diversity, challenges, and opportunities, the CHP invites you to apply to become a part of our professional organization. We remain competitive and current with training and technology, keeping the citizens of California safe. We have many employment opportunities, and we invite you to look into the California Highway Patrol for your future.

Department Website: https://www.chp.ca.gov

Special Requirements The position(s) require(s) a Background Investigation be cleared prior to being hired.

The Statement of Qualifications (SOQ) serves as documentation of each applicant's ability to present information clearly and concisely in writing. Each question must be numbered and addressed in the same order as the questions below. The SOQ must be typed, no more than two pages in length, and 12-point Arial font.

Describe your experience troubleshooting issues related to information technology hardware/software issues and/or system failures.

Describe how you would handle multiple and simultaneous support requests.

Describe your experience in relaying technical information to non-technical end-users and stakeholders.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 6/30/2024

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

California Highway Patrol

Attn: Paul Group

097/Classification & Hiring

P.O. Box 942898

Sacramento , CA 94298-0001

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

California Highway Patrol

Classification and Hiring

601 North 7th Street

Sacramento , CA 95811

08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job: Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.

Resume is optional. It may be included, but is not required.

Criminal Record Supplemental Questionnaire

Statement of Qualifications -

A Statement of Qualifications (SOQ) is REQUIRED and MUST be submitted with your application to be considered for this position. Applications received without the SOQ will not be considered. Résumés in lieu of the SOQ will not be considered.

Refer to Special Requirement Section of this job posting for the SOQ questions.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

Ability to communicate and work with both technical and nontechnical customers, staff, and co-workers, and collaborate with various teams on multiple projects and tasks as assigned.

Benefits Offers free parking.

Benefit information can be found on the CalHR website and the CalPERS website.

Contact Information

The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.

Department Website: https://www.chp.ca.gov

Human Resources Contact:

Paul Group

(916) 843-3784

Hiring Unit Contact:

Vanessa Martin

(916) 843-4280

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:

Office of Equal Employment Opportunity

(916) 843-3190

[email protected]

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Additional Application Submission Requirements

Interested individuals shall submit a Criminal Record Supplemental Questionnaire and a Statement of Qualifications with their STD. 678 Employment Application. Hard copy applications must also include the classification title, job control number (JC-437629) and/or position number 388-048-1400-002 on the application.

It is required to submit work/employment experience, dates, hours worked, supervisor names and supervisor phone numbers on the application in descending order, starting with your current job. Resumes or other documents cannot substitute a state application. Applicants who fail to submit a completed state application may not be considered.

Do not include any confidential information on any documents you submit for this job vacancy, such as your state application, resume, or educational transcripts. Confidential information that should be excluded or removed from these documents includes, but is not limited to, the Equal Employment Opportunity page, your Social Security Number, birth date, driver's license number, examination results, LEAP status, marital status, and age. The job application packet checklist is not required to apply for this position. Failure to follow these instructions may result in your application not being considered for this position.

Although the intent is to fill this vacancy as soon as possible, the exact duration of the selection process can vary and is unknown at this time.

Other

Please note: To obtain list eligibility, you will need to take and pass an examination for the classification to establish list eligibility prior to a job offer. Please visit the link below to search for an examination. https://www.calcareers.ca.gov/CalHRPublic/Search/ExamSearch.aspx

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.