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Vice President of Customer Success

Dallas, TX, United States

Vice President of Customer Success

About the Company

Innovative IT services organization

Industry

Internet

Type

Privately Held

Founded

2001

Employees

11-50

Categories

Information Technology & Services

Computers

Design Services

Integration Services

IT Management

Consulting & Professional Services

Technology

About the Role

The Company is seeking a Vice President of Customer Success to lead and ensure the satisfaction and value delivery to its customers. The successful candidate will be responsible for establishing a strategic vision and innovative approach for customer success, leading critical customer-facing teams, and driving business transformation. This role involves mentoring and expanding program teams, defining and tracking metrics for customer success, and collaborating across teams to identify and pursue customer growth opportunities. The Vice President of Customer Success will also be the central point of contact with client officials, manage the customer journey, and represent the voice of the customer within the organization.Candidates for the Vice President of Customer Success position at the company should have a Bachelor's degree in a related field and at least 10 years of progressive experience in a customer success leadership role. Experience in managing Federal/State government contracts is preferred. The role requires a candidate with a proven track record in project management, execution of enterprise-wide development projects, and the ability to understand and support various delivery models. The ideal candidate will be a data-driven decision-maker, have excellent interpersonal and communication skills, and be proficient in all Microsoft applications. Responsibilities also include creating a culture of innovation, transparency, and empathy for customers, as well as resolving customer complaints and maintaining a customer-centric mindset across the organization.

Hiring Manager Title

Chief Executive Officer

Travel Percent

Less than 10%

Functions

Sales/Revenue

Account Management/Optimization

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