Application Support Engineer

Folsom, CA, United States

Job Description:

Under limited supervision, the Application Support Engineer oversees the installation and maintenance of software applications to streamline business operations. Duties include optimizing software application performance, installing updates and performing debugging procedures.

The Application Support Engineer is responsible for maintaining assigned applications and ensuring that they remain fully operational and well-integrated into the Company's information technology environment. This includes monitoring issues that arise on a daily basis, designing and executing change requests from users and performing system testing during code upgrades/projects. This position also works closely with the Application Development team to troubleshoot application problems. Application knowledge is strongly preferred but not required. In addition, this role provides analytical expertise to information-systems end users with the overall objective of improving the use of application functionality, i.e., enhance workflow, optimize business processes, and identify appropriate systems solutions.

A successful candidate will be comfortable working independently with a sense of urgency to solve problems quickly and thoroughly and have a strong desire to acquire additional knowledge and skills. Prioritization and follow-up are very important in this fast-paced, ever-changing, collaborative team environment.

Responsibilities: Diagnose and resolve system, application, and data issues.

Create scripts and stored procedures to resolve incidents in the production environment.

Create and support ad-hoc data and report requests.

Complete client and product implementations including white-label set-ups, lender and loan type profiles and component profile setups.

Coordinate service activities with other teams and technical resources.

Identify and find solutions to address situations requiring urgent attention.

Troubleshoot performance issues.

Anticipate & introduce new tools to monitor & troubleshoot applications.

Contributes to analysis relating to application build and functionality of systems to ensure reliability for current and/or future use.

Work with Business System Analysts and Software Developers to design and develop software applications.

Analyze recurring and intermittent problems.

Provides technology mentoring and guidance to more junior employees.

Responds thoroughly and promptly to customer needs and meets Service Level Agreements as defined in conjunction with our customers. Manages customer relationships and follows issues through to closure.

Basic Minimum Requirements: Knowledge of front end and back end programing languages, such as ASP.NET, C#, MS SLQ Server, MS Reporting Services and SVN. Knowledge of Javascript, Python, or Ruby is a plus.

Undergraduate degree in technical field or at least 4 years of relevant experience

Ability to communicate and interact effectively on technical subject matter with non-specialists.

Experienced in documenting system designs/configurations

Good oral and written communication skills for any audience

Bonus points if you have: An eagerness to learn and grow your leadership skills

A drive to succeed, a sense of urgency, and a passion for your work

An all-around team player attitude

Competitive pay with bonus, and a comprehensive benefits package that includes, but not limited to: Salary range for position: $116,000 - $125,000

401(k) + company match up to 4%

Medical, dental, and vision coverage

Annual HSA contribution of $1,600

Life insurance, disability, and critical illness

Birthday holiday

2 floating Community Days

Free snacks and drinks in the office

Tuition reimbursement program

Generous PTO, including Paid Parental Leave

$2,000 Vacation Incentive Plan after 3 years + $1,000 Sabbatical Day

Community funds, wellness funds, and more

Learn more about our benefits by viewing our 2024 Employee Benefits Guide

Goal Solutions, LLC ("Goal" or the "Company") is an innovative consumer loan servicing and asset management company providing comprehensive and customizable solutions driven by technology, analytics, and industry expertise.

Directly or through its subsidiaries, GSS Data Services, Launch Servicing ("Launch") and Turnstile Capital Management ("TCM"), Goal provides primary servicing, asset management, collections management, direct collections, administration, and treasury services. Key markets we serve include residential solar, home improvement, student finance, and a growing number of personal loan providers. Currently Goal serves a variety of clients including hedge funds, traditional banks, ABS structures, insurance companies, investment banks, and colleges and universities with over $30B in assets under management.

Goal will continue to grow the business both organically and through acquisitions. Senior Goal leadership has been working together for over fifteen years and we pride ourselves and our work on our mission, values, culture, and service to our community. Our company is headquartered in San Diego, CA and has been named "Best Places to Work" by the San Diego Business Journal since 2015.

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

Equal Employment Opportunity

It is the policy of the Company to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. Reasonable accommodation is available for qualified individuals with disabilities, upon request.