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BROAD RIVER RETAIL
Fort Mill, SC, United States
Job Details Level Entry Job Location FORT MILL Corporate Site - FORT MILL, SC Description AT A GLANCE: Broad River Retail is currently seeking a Customer Experience Advisor (CXA) to join our Customer Experience Team in Fort Mill, SC. The CXA position is a point of contact for all customer issues, escalations, and highly visible and sensitive s
Job Source: BROAD RIVER RETAILEmser Tile
Pineville, NC, United States
Job Details Job Location Charlotte - Pineville, NC Position Type Full Time Description Key Responsibilities Assist in day-to-day functioning of branch. Greet customers warmly and ascertain reason for visiting. Build relationships with contractors. Answer all calls to Branch promptly and assist accordingly. Direct customers to the appropriate te
Job Source: Emser TileBest Buy
Gastonia, NC, United States
**Customer Experience Specialist (Advisor) - Job Details** **Customer Experience Specialist (Advisor)** Share Job **Overview** Part Time Entry Level Store Associates You are in for some awesome perks (Part-time and Full-time benefits based on your role and tenure) * Backup childcare * Tuition assistance for yourself and dependents * Generous e
Job Source: Best BuyCRG
Charlotte, NC, United States
Customer Support Representative A CRG client within the industrial manufacturing & equipment services industry is seeking a customer-centric Customer Support Representative to join their team in a Direct Hire/Full Time opportunity. This organization is on a growth path and offers the ability to learn and grow within the role. In this position, you
Job Source: CRGNavex Inc
Charlotte, NC, United States
It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Position Summary: At NAVEX, our goal is to delight our customers by providing high quality, highly valued risk and compliance management products and services within our fully integrated platform
Job Source: Navex IncEvenflo Company, Inc.
Charlotte, NC, United States
Cybex Job Position - Customer Support Specialist Location - Charlotte, NC (On Site) Customer Support Specialist will be responsible for answering and processing incoming inquiries across multiple channels. The Specialist will assist with inquiries on product orders, product guidance, product installation and warranty claims service. The Customer
Job Source: Evenflo Company, Inc.Evenflo Company, Inc.
Charlotte, NC, United States
Cybex Job Position - Customer Support Specialist Location - Charlotte, NC (On Site) Customer Support Specialist will be responsible for answering and processing incoming inquiries across multiple channels. The Specialist will assist with inquiries on product orders, product guidance, product installation and warranty claims service. The Customer
Job Source: Evenflo Company, Inc.Anduin
Charlotte, NC, United States
???? **Privacy Notice** **Customer Support Specialist** Virtual / Anywhere / Customer Success / Full-Time Thank you for your interest in joining our A-Team at Anduin! The big-picture value proposition of this role is simple: join us, and you'll be paid competitively to have freedom in solving worthwhile, challenging problems alongside other A-pla
Job Source: AnduinCharlotte, NC, United States
** Customer Support Advisor**
**Job Category****:** Customer Operations **Requisition Number****:** CUSTO02949 Showing 1 location **Job Details**
**Description**
**Position Summary:**
CPI Security is looking for **Customer Support** **Advisors****We're glad you asked:**
* **Daily and weekly sales contests with opportunities to earn additional incentives and great prizes!**
* A fun, healthy, and competitive team atmosphere
* Career growth opportunities within and outside the department
* Specialized, paid training when you start AND ongoing WE INVEST IN AND WE ARE COMMITTED TO YOU!
* Talk about perks! An on-site caf, coffee/smoothie bar, walking trail, basketball court, and state-of-the-art fitness facility with a dedicated Fitness Director
* FULL Benefits available for you and/or your family! Health, dental, vision insurance, along with other benefits.
* 401(k) plan with a competitive company match
* Give back through paid volunteer and charitable engagement opportunities
* Employee referral bonuses get paid to bring CPI more people like you!
* Birthday and work anniversary rewards
* Company-paid holidays, floating holiday, and paid vacation (PTO)
**Key Responsibilities****:**
* Engage, respond, and troubleshoot customer questions and requests on various items such as: CPI equipment, company policies and procedures, customer contracts, system operation and maintenance, monitoring service, answer billing & account inquiries to ensure a seamless customer experience.
* Provide exceptional customer support on CPI products and services by responding and interacting with customers in various platforms such as: text, web chat, email, and phone creating a world class customer experience.
* Utilize upselling techniques to customers about additional CPI products and services.
* Be a first point of contact for customers and key stakeholders on complex issues as you resolve and manage customer inquiries and escalations.
* Applies appropriate troubleshooting methods and techniques in resolving challenges and documents all actions taken.
* Resolves product or service challenges by clarifying the customer's concern; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
* Perform alarm system downloads to ensure programming of alarm systems, as well as assist field technicians with signal feedback, testing and general customer account information needs.
* Owns brand recognition and sets the example of our culture as you work with customers on completing customer satisfaction surveys.
**Job Requirements/Expertise:**
* High school diploma, some college preferred
* Minimum 2 years previous customer service experience. Technical support experience preferred.
* Advanced typing and computer experience required
* Excellent written and verbal communication skills
* Thrive in a busy, fast-paced work environment
* Ability to multitask navigating multiple interactions at once and able to meet deadlines
* A self-starter who can operate independently, within a team environment
* Phone-based support skills, preferred
**Qualifications**
**Skills**
**Behaviors**
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**Motivations**
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**Education**
**Experience**
**Licenses & Certifications**
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Customer Support Advisor jobs in Charlotte, NC, United States
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