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Youreka
Seattle, WA, United States
Youreka, a Dispatch company, is a leading Salesforce ISV partner and the #1 Smart Forms application for Salesforce. Empowering organizations to supercharge their mobile workforce, Youreka enables organizations to elevate the capabilities of their mobile workers' capabilities, improving customer service and accelerating growth. Built on Salesforce,
Job Source: YourekaAmerican Income Life AO - Jennifer Siregar
Seattle, WA, United States
Exciting Opportunity for Experienced Professionals: Sales Manager Role - Remote and Flexible! Are you a seasoned professional with a wealth of experience in customer service and sales? We have an incredible opportunity for individuals who bring wisdom, dedication, and a wealth of life experience to the table. Join us as a Sales Manager and enjoy th
Job Source: American Income Life AO - Jennifer SiregarEchelon Fitness Multimedia LLC
Seattle, WA, United States
About Us: Welcome to the heartbeat of Echelon Fitness, where we're not just raising the bar; we're rewriting the entire fitness playbook. Think of us as the rebels of the fitness world-the ones who dare to blur the lines between sweat sessions and entertainment extravaganzas. Here at Echelon, we're more than just a company; we're a movement. Pictu
Job Source: Echelon Fitness Multimedia LLCMoney Fit by DRS
Seattle, WA, United States
About Us: Welcome to the heartbeat of Echelon Fitness, where we're not just raising the bar; we're rewriting the entire fitness playbook. Think of us as the rebels of the fitness world—the ones who dare to blur the lines between sweat sessions and entertainment extravaganzas. Here at Echelon, we're more than just a company; we're a movement. Pictu
Job Source: Money Fit by DRSTEKsystems
Redmond, WA, United States
Work Location: 100% Remote (supporting Pacific Standard Time business hours). Work can be performed remotely. Travel for customer visits required. Preference to candidates located near Redmond, WA, Dallas, TX, Fargo, ND, Charlotte, NC. Duration: The initial duration is 11 months (40hr work weeks). Disqualifiers: Candidates with NO experience in c
Job Source: TEKsystemsOutreach
Seattle, WA, United States
Our success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would lik
Job Source: OutreachSyndio
Seattle, WA, United States
Job Description Job Description Do you want to empower organizations to fairly and equitably hire, promote, retain and compensate their employees? Syndio is a Series-C technology company committed to fairness in the workplace. Fueled by investments of $83M from Bessemer Ventures, Voyager Capital and social change organization Emerson Collective,
Job Source: SyndioT-Mobile
Bellevue, WA, United States
Be unstoppable with us! T-Mobile is synonymous with innovation-and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below
Job Source: T-MobileLynnwood, WA, United States
Purpose
As a Customer Service Manager you will partner with a Sales Executive to ensure the success and satisfaction of your assigned customers. You will be responsible for managing and nurturing our customers throughout their lifecycle. Your primary focus will be on conducting health checks, driving renewals, fostering up-sell and cross-sell opportunities, implementing automated plays, handling escalations, mitigating churn, developing success plans, and driving advocacy initiatives. This team lives and breathers our team value "customer obsessed".
Responsibilities
Success Plans: Collaborate with customers to develop and implement customized success plans, aligning business objectives with our products or services, and tracking progress towards achieving their desired outcomes.
Collaborate with end users to ensure the system meets the organization's business needs.
Health Checks: Proactively conduct regular health checks on assigned accounts to assess customer satisfaction, identify potential issues, and recommend appropriate solutions.
Advocacy Management: Cultivate strong relationships with customers, nurturing them into advocates for our company, products or services through community engagement, case studies, testimonials, referrals and participation in advocacy programs.
Automated Plays: Develop and execute automated customer engagement campaigns, leveraging digital tools and platforms, to drive customer adoption, usage and satisfaction.
Renewals and Expansion: Collaborate with the Sales team to ensure timely and successful renewals of customer contracts, ensuring maximum customer retention.
Up-sell and Cross-sell: Identify opportunities for up-selling and cross-selling additional products or services based on customer needs and business goals, in collaboration with the Sales team.
Escalation Management: Act as a point of escalation for customer issues, working closely with internal teams to resolve challenges promptly and effectively, ensuring customer satisfaction and retention.
Churn Management: Proactively identify potential churn risks and develop strategies to mitigate them, engaging customers with targeted retention initiatives to ensure long-term customer success.
Competencies
Customer Focus?
Email Alert for Customer Success Manager jobs in Lynnwood, WA, United States
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