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The Personnel Consulting Group
Metairie, LA, United States
Currently, we are seeking an experienced On-Premise Help Desk Technician to join our team and provide dedicated onsite support for a premier client located in Metairie. Job Description: As an On-Premise Help Desk Technician, you will be the frontline support for all end-user issues in a dynamic and technologically diverse environment. This role inc
Job Source: The Personnel Consulting GroupASM Global
New Orleans, LA, United States
POSITION: Help Desk Technician DEPARTMENT: IT REPORTS TO: IT Manager FLSA STATUS: Hourly/Non-Exempt Summary ASM Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for a Help Desk Technician for ASM Global/Caesars Superdome | Smoothie King Center | Champions Square. Essential Duties and R
Job Source: ASM GlobalThe LaSalle Group
New Orleans, LA, United States
LaSalle Network is currently partnering with a client that specializes in managed IT Services that is searching for a Help Desk Technician to join their team long term. This opportunity is contract to hire and located in New Orleans, LA. Help Desk Technician Responsibilities: Provide first-level contact and problem resolution for all users with
Job Source: The LaSalle GroupRSDC
New Orleans, LA, United States
RSDCGroup, LLC (RSDC) is a Veteran Owned Small Business (VOSB) with a presence in the Washington, DC Metropolitan area headquartered in Arlington, Virginia with offices nationwide. We deliver results for our customers through accurate requirements capture and our Strategy to Operations solutions approach which results in positive impact and endurin
Job Source: RSDCASM Global
New Orleans
POSITION: Help Desk Technician DEPARTMENT: IT REPORTS TO: IT Manager FLSA STATUS: Hourly/Non-Exempt Summary ASM Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for a Help Desk Technician for ASM Global/Caesars Superdome | Smoothie King Center | Champions Square. Essential Duties and Respons
Job Source: ASM GlobalCanal Barge Company
New Orleans, LA, United States
CANAL BARGE COMPANY, INC. JOB DESCRIPTION SERVICE DESK TECHNICIAN - VESSEL AND NETWORK PCs INFORMATION SYSTEMS I. BASIC FUNCTIONS Support the setup, operation, and maintenance of company information and communication systems under the direction of the Service Desk Supervisor. II. MAJOR RESPONSIBILITIES A. Provide primary technical support to
Job Source: Canal Barge CompanyGeneral Dynamics Information Technology
New Orleans, LA, United States
Req ID: RQ173419 Type of Requisition: Regular Clearance Level Must Be Able to Obtain: Secret Public Trust/Other Required: None Job Family: Help Desk Skills: Customer Service,Help Desk Support,IT Service Desk,Troubleshooting Experience: 2 + years of related experience US Citizenship Required: Yes Job Description: We are GDIT. We sta
Job Source: General Dynamics Information TechnologyGeneral Dynamics Information Technology
New Orleans
**Req ID:** RQ173419 **Type of Requisition:** Regular **Clearance Level Must Be Able to Obtain:** Secret **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Customer Service,Help Desk Support,IT Service Desk,Troubleshooting **Experience:** 2 + years of related experience **US Citizenship Required:** Yes **Job Description:**
Job Source: General Dynamics Information TechnologyNew Orleans, LA, United States
HELPDESK TECHNICIAN
SUMMARY
The Orleans Parish Sheriff’s Office (OPSO), New Orleans, Louisiana, provides the care, custody, control, and rehabilitation of inmates. We are committed to providing the highest level of service and security to the court systems, the execution of court mandates, and the protection of individuals’ rights and freedoms. Our Mission will be achieved through innovative leadership and programs, as well as the dedication and diligence of our employees.
The Helpdesk Technician will provide technical support for PCs, laptops, printers, basic network issues, software updates, PC imaging, application installs, and end-user support for all IT services. The environment operates on a Windows Domain network with Active Directory, DHCP, and DNS, and includes an AS400 mainframe. The candidate must be comfortable working within a jail facility and will be subject to a thorough background check. Service excellence, strong troubleshooting skills, and effective communication are essential for this role.
The successful candidate will report directly to the IT Manager and ensure all IT services are delivered efficiently and effectively, maintaining a high standard of support for all OPSO staff.
SALARY
The salary for the Helpdesk Technician position will be aligned accordingly and commensurate with an applicant’s knowledge, skills, experience, certifications, and education requirements of the subject position. The Orleans Parish Sheriff’s Office offers a comprehensive benefits package that includes health, vision and life insurance as well as dental coverage and participation in the Louisiana Sheriff’s Pension Fund. Moreover, we offer supplemental insurance coverage through various vendors.
JOB RESPONSIBILITIES
Primary Job Duties & Functions:
• Provide technical support for PCs, laptops, and printers.
• Troubleshoot and resolve basic network issues.
• Perform software updates and PC imaging.
• Install and configure applications.
• Offer end-user support for all IT services.
• Utilize and maintain a ticketing system to track and document support calls.
• Suggest hardware, services, and software improvements to streamline IT processes.
• Ensure service is prioritized for all staff.
• Follow instructions from the IT Manager and helpdesk dispatcher on priorities and issue resolution.
• Maintain confidentiality and adhere to OPSO policies.
• Work collaboratively with the IT team and independently when required.
Requirements, Skills, and Ability to :
• Associate's degree in IT or 5 years of IT experience in lieu of the degree.
• Knowledge of Windows OS, Active Directory, DHCP, DNS, and AS400 mainframe (preferred).
• Proficient in computer systems, troubleshooting, and problem analysis.
• Familiarity with basic email Exchange, O365 systems and Microsoft Office.
• Strong organizational skills and attention to detail.
• Excellent communication skills and ability to interact with end users and staff.
• Ability to work in a team environment and independently.
• Proficiency in time management.
• Adherence to confidentiality policies.
Additional Requirements:
• Comfortable working in and around a jail facility.
• Undergo a background screening before approval to work at OPSO.
Email Alert for Help Desk Technician jobs in New Orleans, LA, United States
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