Director of Operations

Fort Worth, TX, United States

Are you driven by the challenge of streamlining operations in a dynamic legal environment?

Do you excel at creating efficient processes that enhance client experiences and empower teams?

Do you possess a unique blend of strategic vision and operational acumen, capable of transforming ideas into actionable plans?

Are you adept at fostering teamwork and collaboration, ensuring all operational aspects align with the firm's mission and client success?

Final question: When faced with a challenge, do you get excited or run away?

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At The Cain Law Firm, PC, we are dedicated to providing exceptional legal representation to those affected by personal injury across Texas. Our commitment to justice, combined with a deep empathy for our clients, drives us to achieve remarkable outcomes. Founded on principles of integrity, transparency, and relentless advocacy, we have established a reputation for excellence in the personal injury legal landscape. Our team, led by experienced attorneys, leverages comprehensive legal expertise to navigate complex cases, ensuring our clients receive the compensation and support they deserve.

Our practice areas, including automobile accidents, wrongful death, and workplace injuries, reflect our dedication to covering a wide spectrum of personal injury cases. We are not just attorneys; we are staunch advocates for our clients, providing a pillar of support during challenging times. Our success stories and client testimonials stand as a testament to our unwavering commitment to making a tangible difference in the lives of those we serve.

As we continue to grow and make a significant impact in the lives of our clients, the need for an innovative and efficient Director of Operations becomes increasingly crucial. Reporting directly to our premier litigation attorney, Rolando de la Garza, this role is pivotal in enhancing our operational framework, ensuring that our firm's values and dedication to client service are seamlessly integrated into every aspect of our operations. The Director of Operations will be instrumental in streamlining processes, facilitating the onboarding of new talent, and reinforcing our commitment to excellence, setting the stage for the next chapter in our firm's legacy.

What you'll do:

Accountability around both quantitative KPIs (profitability %, revenue growth, average case value, average days to close cases, etc) and qualitative projects.

Develop and implement comprehensive onboarding processes for new employees, focusing on integration, development, and clear career pathways - the first 100 days of the team member’s experience, setting up the foundation for success.

Oversee HR functions, allowing the reallocation of tasks across other team members to focus on other core responsibilities.

Act as the the direct report to the entire pre-litigation team (think finance folks, intake, case managers, marketing team, receptionists, and so on)

Oversee the intake process, ensuring a smooth and efficient onboarding experience for new clients, aligning with the firm's commitment to exceptional service.

Manage the case management process, optimizing workflows and collaboration between legal teams to enhance case progression and outcomes for clients.

Manage and mentor the team, ensuring alignment with the firm's strategic objectives and fostering a culture of excellence and continuous improvement, including performance management and weekly check-ins.

Implement and oversee work-from-home policies, adherence to PTO time, and manage overall team cohesion, serving as the primary point of contact for operational inquiries and issues.

Develop and track Key Performance Indicators (KPIs) for various departments, utilizing data to drive decision-making and improve firm performance.

Coordinate monthly meetings across departments, including marketing, P&L review, and all-hands operations, to ensure transparency and alignment on firm-wide goals.

Spearhead special projects and initiatives aimed at improving operational efficiency, client engagement, and service delivery, ensuring the firm stays ahead in the dynamic legal landscape.

What we're looking for:

A seasoned professional with a minimum of five years in operations management, ideally with experience in the legal or personal injury law sector. A background in managing small to medium-sized companies is highly desirable, but we will also explore high-caliber DOOs from the likes of Amazon and other large companies that have well-established SOPs and processes.

You’ve had your hands in all aspects of a business (PnL, HR, Marketing, Sales, Client-Facing, Back-of-House Operations, and so on)

Demonstrated leadership skills with the ability to inspire, mentor, and drive a team towards excellence. Experience in managing cross-functional teams and fostering a collaborative environment is crucial.

Strategic thinker with a track record of implementing effective operational improvements, enhancing efficiency, and driving growth. The ability to foresee future challenges and develop proactive solutions is key.

Experience in modern operational software and technology platforms, including FileVine, O365, LeadDocket, and QuickBooks Online, to streamline processes and improve client service.

Excellent communication skills, capable of articulating complex operational strategies to diverse stakeholders, ensuring alignment and clarity across the firm.

A commitment to the firm's values of integrity, empathy, and client-first service, with a focus on developing and implementing processes that enhance client satisfaction and firm performance.

Ability to operate autonomously, make informed decisions, and lead with a results-driven, not effort-driven, approach. Experience in legal background, especially in personal injury law, would be advantageous but is not required.

Why you should work here:

Be part of a dynamic team committed to making a tangible difference in the lives of those affected by personal injury, within a firm that values growth, innovation, and excellence.

Engage in meaningful work that not only challenges but also rewards you with the satisfaction of contributing to the firm's success and clients' well-being.

Experience a culture that values diversity, supports professional development, and encourages a work-life balance, offering a supportive environment for personal and career growth.

Contribute to a firm known for its community involvement and dedication to justice, taking pride in being part of a team that goes beyond the call of duty to support clients and community alike.

Additional perks:

Health Insurance: Offered through BCBS - 100% covered by firm for individual team member

Life Insurance

Short Term Disability

PTO: 24 total days (combination of personal use and company holidays)

In the role of Director of Operations at The Cain Law Firm, PC, you'll be stepping into a pivotal position that redefines operational excellence within the personal injury legal landscape. Your expertise, vision, and leadership will not only enhance our firm's operational dynamics but will also deeply impact the lives of our clients and the community we serve. This is an opportunity to drive transformative change, leading initiatives that ensure our firm remains at the forefront of personal injury law in Texas.

Embracing this role means joining a journey of growth, leadership, and innovation. You will be an integral part of a team that values dedication, excellence, and a compassionate approach to legal practice. At The Cain Law Firm, PC, we're not just practicing law; we're creating a legacy of justice, empathy, and client-focused service. We invite you to be part of this transformative journey, contributing to a firm that's shaping the future of legal advocacy. Join us in making a significant difference, where your role goes beyond operations, touching lives, and fostering a culture of compassion and excellence.

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