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Amazon
Seattle
Description As we strive to be Earth's most customer-centric company, Amazon has reinvented how hundreds of millions of people shop online – providing customers with the opportunity to find and discover virtually anything they want to buy and providing millions of sellers with a platform for growing successful businesses. We are looking for an exce
Job Source: AmazonAmazon.com, Inc.
Seattle, WA, United States
DESCRIPTION AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critic
Job Source: Amazon.com, Inc.Amazon
Seattle
Description The Selling Partner Trust & Compliance (SPTC) team strives to ensure that sellers feel confident in growing their business with Amazon. We do this by reducing unnecessary or excessive disruptions to sellers’ businesses and improving transparency into our actions. We value individual expression, respect different opinions, and work toget
Job Source: AmazonAmazon
Seattle, WA, United States
Senior Program Manager, Selling Partner Support Job ID: 2687505 | Amazon.com Services LLC As a Sr. Program Manager, you will be responsible for identifying, driving and tracking strategic initiatives that improve Selling partner experience contacting Amazon using various contact channels. You will collaborate with operations, training, product, an
Job Source: AmazonAmazon
Seattle
Description As a Sr. Program Manager, you will be responsible for identifying, driving and tracking strategic initiatives that improve Selling partner experience contacting Amazon using various contact channels. You will collaborate with operations, training, product, and software development teams both inside and outside Selling Partner Support; b
Job Source: AmazonAmazon
Seattle, WA, United States
Sr. Program Manager, Voice of Customer, Selling Partner Insights and Analytics Job ID: 2632216 | Amazon.com Services LLC At Amazon.com, we strive to be Earth’s most customer-centric company. To support this vision, we need exceptionally talented, bright, and driven people. If you would like to help us build the place to find and buy anything onlin
Job Source: AmazonAmazon.com, Inc.
Seattle, WA, United States
DESCRIPTION At Amazon.com, we strive to be Earth's most customer-centric company. To support this vision, we need exceptionally talented, bright, and driven people. If you would like to help us build the place to find and buy anything online, this is your chance to work hard, have fun, and make history. Amazon is seeking to hire a Sr. Program Mana
Job Source: Amazon.com, Inc.Amazon
Bellevue
Description Our organization sets the standard for Trust Customer Experience across all devices and services that Amazon offers to customers, including AI-powered voice assistants, TVs, tablets, wearables, robots, satellite services, security systems and even self-driving cars! In this role, you will drive solutions that require technology, process
Job Source: AmazonSeattle
Description
Selling Partner Empowerment, Communities and Trust (SPECT) is responsible for creating a trustworthy shopping experience across Amazon stores worldwide by protecting customers, brands, selling partners and Amazon from fraud, counterfeit, and abuse as well as providing world‐class support, and building loyalty with Amazon’s millions of selling partners. We value individual expression, respect different opinions, and work together to create a culture where each of us is able to contribute fully. Our unique backgrounds and perspectives strengthen our ability to achieve Amazon's mission of being Earth's most customer-centric company.
We are seeking a high-judgement program manager to define the product rollout and execution plan for Account Health Rating (AHR), a holistic measure of Seller’s adherence to Amazon’s policies that provides sellers increased visibility on the degree to which various violations on their account negatively impact their rating.
This role requires working with business owners, product managers, and tech teams to define strategy, requirements, and release schedules of AHR. This role will own resolving roadblocks for the team, provide escalation management, own regular communication with leadership (including program updates), make tradeoffs, and balance the business needs within constraints.
The ideal candidate is able to influence and gain buy-in from tech, and policy stakeholders, and seamlessly deliver in an ambiguous environment. Problem-solving, cross-team coordination, program management, executive communication, and organizational skills are essential to be successful in this role.
This position combines global strategic thinking with hands-on planning and oversight, and is a great opportunity for candidates who are looking to gain product experience, while leveraging their program management skills. This candidate will be part of a fast pacing and entrepreneurial team, and be tasked with building trust over time by launching new processes and developing novel means to measure progress.
Basic Qualifications
- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
Preferred Qualifications
- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit mazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $92,500/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit boutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.
Email Alert for Sr. Program Manager, Selling Partner Trust_ jobs in Seattle
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