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Janus Soft Inc
Herndon, VA, United States
The Sponsors office develops secure computing enclaves and integrates software into them to meet specific mission needs. The Sponsor requires a Contractor to perform software design, development, test, and deployment activities of secure enclaves and applications in commercial and government cloud platforms on networks at all security levels. Mand
Job Source: Janus Soft IncESR Healthcare
Herndon, VA, United States
Database engineer Herndon VA Experience level: Mid-senior Experience required: 10 Years Education level: Bachelor’s degree Job function: Information Technology Industry: Information Technology and Services Compensation: $141,000 - $170,000 Total position: 1 Relocation assistance: Yes Due to the nature of work performed, U.S. citizenship is requir
Job Source: ESR HealthcareJanus Soft Inc
Herndon, VA, United States
The Sponsors office develops secure computing enclaves and integrates software into them to meet specific mission needs. The Sponsor requires a Contractor to perform software design, development, test, and deployment activities of secure enclaves and applications in commercial and government cloud platforms on networks at all security levels. Mand
Job Source: Janus Soft IncTwinn Intelligence Group, Inc.
Herndon, VA, United States
Twinn is seeking a Customer Support Specialist to join their team in Herndon Va. Senior Level (TS/SCI w POLY required) Hours: M-F 7:00 am-3:00 pm REQUIRED SKILLS AND DEMONSTRATED EXPERIENCE The Customer Support Specialist shall have the following required skills, certifications and demonstrated experience: • Demonstrated experience with, b
Job Source: Twinn Intelligence Group, Inc.Bowman
Herndon
**Short Description** Bowman has an opportunity for a Commissioning Agent to join our team in Herndon, VA. At Bowman, we believe in creating opportunities for aspiring people to thrive and achieve ambitious goals. That's why a career at Bowman is more than a job. It is an opportunity to be part of a diverse and engaged community of professionals, t
Job Source: BowmanThe Tailored Closet and PremierGarage of Nashville
Herndon, VA, United States
2 - 5 years Herndon, VA Full-time Onsite 6 days ago Manager, EH&S and Compliance- Herndon VA Cogent Communications 2 - 5 years Herndon, VA Full-time Onsite 6 days ago About the role Company: Cogent Communications is a global, Tier 1 facilities-based ISP, consistently ranked as one of the top five networ
Job Source: The Tailored Closet and PremierGarage of NashvilleThe Little Gym of Gaithersburg at Downtown Crown
Herndon, VA, United States
Director of Federal Sales- Herndon, VA Vbrick 10+ years Herndon, VA Full-time Hybrid 3 days ago Director of Federal Sales- Herndon, VA Vbrick 10+ years Herndon, VA Full-time Hybrid 3 days ago About the role Who We Are Vbrick enables organizations to leverage the power of video to engage, empower and
Job Source: The Little Gym of Gaithersburg at Downtown CrownALL4
Herndon, VA, United States
ALL4 is seeking a Consulting Engineer/Consulting Scientist to work in our Washington, D.C. Office located in Herndon, VA . An ALL4 Consulting Engineer/Consulting Scientist is responsible for working internally with Project Managers to build teams and own the technical aspects of a project to ensure technical accuracy and overall technical qual
Job Source: ALL4Herndon, VA, United States
Cogent Communications is a global, Tier 1 facilities-based ISP, consistently ranked as one of the top five networks in the world and is publicly traded on the NASDAQ Stock Market under the ticker symbol CCOI. Cogent specializes in providing businesses with high speed Internet access and Ethernet transport services. Cogent's facilities-based, all-optical IP network backbone provides IP services globally. Since its inception, Cogent has unleashed the benefits of IP technology, building one of the largest and highest capacity IP networks in the world. This network enables Cogent to offer large bandwidth connections at highly competitive prices. Cogent also offers superior customer support by virtue of its end-to-end control of service delivery and network monitoring. A competitive base salary and a full benefits package including; Health, Dental, Vision, Paid Time Off (PTO), Short- and Long-Term Disability, Life Insurance, Holidays, Parental Leave, 401(k) plan with employer match, stock options, and an Employee Assistance Program. Most benefits take effect within 30 days of employment, and some require a waiting period.
Responsibilities:
Answer incoming phone calls from Cogent's customers on their Layer 1, 2, and 3 services.
Work with Cogent customers via phone and e-mail to identify and resolve their service related issues
Clearly document all steps taken to identify and resolve a customer reported issue
Manage a queue of customer created tickets, ensuring that customers are updated with their status and progress is being made towards resolving their issue
Work with and coordinate effectively with all members of the Customer Support team, other Cogent teams, as well as vendors in order to ensure swift resolution of customer issues
Ability to work professionally with customers, vendors, and internal groups under all circumstances
Manage customer expectations and escalation and de-escalate the situation as necessary
Perform other duties or special projects as assigned
Qualifications:
Cisco equipment experience and certifications
Strong technical knowledge in the area of networking (TCP/IP), IP protocols (BGP, IGP, OSPF, IS-IS, MPLS...), IP addressing, DNS's and IP-VPN's is desired
Strong problem-solving skills
Excellent verbal and written communication skills
Ability and desire to provide excellent customer service to Cogent Customers
Must excel in a fast-paced, dynamic environment where critical thinking and strong problem-solving skills are required for success
Ability to work independently, as well as in a team environment
Reliable employment history with strong attendance and punctuality records
Availability to work on a shift including one Weekend day. (Flexibility a MUST)
COVID-19 Policy:
Cogent has adopted a mandatory vaccination and booster policy which requires all U.S. employees to be fully vaccinated with one booster against COVID-19. Prior to beginning employment, new employees must provide proof of vaccination or apply for and receive an accommodation to be exempt from the policy.
By submitting an application or resume for this position, I understand that is an in-office position and agree to abide Cogent’s mandatory vaccination policy.
To apply for the Customer Support Engineer position, please submit your resume and cover letter to [email protected] .
Cogent Communications is an Equal Opportunity Employer.
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Email Alert for Customer Support Engineer - Herndon, VA jobs in Herndon, VA, United States
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