IT Support Specialist

, IL, United States

$1,000 SIGNING BONUS

$500 paid on first paycheck * $500 paid after 60 days of employment

**Job Description**

The IT Support Specialist will be responsible for providing first-level support of RELL computer, server, and network systems in partnership with our ERP service partner, Corterra Business Systems. The IT Support Specialist will be customer-facing, dealing directly with all RELL users (globally) on a broad mix of vertically stacked, advanced IT information systems.

**Job Responsibilities:**

* Delivers personalized IT infrastructure support for all RELL locations (from Corporate) using remote capabilities and leading-edge automation tools.

* Manages and prioritizes daily IT Requests.

* Identifies, troubleshoots, researches, supports and resolves user IT issues and requests.

* Escalates IT issues to appropriate Richardson IT personnel, as required.

* Provides support for latest versions of Microsoft products, including Office 365, Teams, OneDrive, and SharePoint.

* Manages corporate user security (Active Directory, Users, Resource, Contact records and Distribution Lists).

* Will serve as RELLs lead in configuring, deploying and training of RELL PCs, printers and mobile phones.

* Maintains RELL PCs, printers and mobile devices.

* Manages corporate mobility program.

* Manages LaFox based Help Desk support schedule (IT requests and phone coverage).

* Manages corporate asset listing of all IT capitalized hardware and equipment.

* Provides first-level support of world-wide locations network and server environments.

* Assists in system application up-time and network performance / utilization reporting.

* Exercises judgment within generally defined RELL IT practices and policies in selecting methods and techniques for obtaining solutions.

* Manages LaFox building / room access system.

* Provides best effort support for all other non-Microsoft applications.

Technical Skills Required:

* Minimum of one to three years of Microsoft technical support experience and superior customer service and communication skills.

* Associates degree or IT-related certification preferred but not necessary.

* Extensive knowledge and proven experience of supporting Microsoft Windows workstation and server and Office suite to the latest versions.

* Experience supporting laptops, all-in-ones and wireless devices.

* A+, Network+, Server+ CompTIA certifications or the willingness to obtain.

Personal Skills Required:

* Must have excellent customer service and customer liaison skills focused on putting the user first.

* Must have the ability to handle emergency situations in a calm and directed fashion.

* Must have exceptional problem solving, critical thinking and analytical skills to troubleshoot and resolve IT project issues and challenges.

* Must have the ability to comprehend and communicate clearly and effectively on a wide range of technical issues with people at all levels.

* Must be accustomed to working on various issues simultaneously and ensuring the integrity of each project engaged in.

* Must have exceptional teamwork and interpersonal skills.

* Requires excellent written, documentation and verbal communication skills

**About Richardson Electronics :** Richardson Electronics (NASDAQ: RELL) is a leading global provider of engineered solutions, power grid and microwave tubes and related consumables; power conversion and RF and microwave components and replacement parts for diagnostic imaging equipment; and customized display solutions. Founded in 1947 and headquartered just outside of Chicago (LaFox, IL), we employ over 350 people worldwide and maintain stocking locations in the U.S., Europe, Asia and South America. We offer superb prospects for professional growth, along with a competitive salary, healthcare benefits, and 401k.The Company provides solutions and adds value through design-in support, system integration, prototype design and manufacturing, testing, logistics, and aftermarket technical service and repair through its global infrastructure. Learn more about how we are celebrating our past and building our future at .

**Diversity, Equity, Inclusion and Belonging Commitment**

Richardson Electronics is an international company with offices located throughout the world. We promote a culture where our employees feel welcome, respected and empowered to grow. We understand, respect and value the similarities as well as the differences of our employees as we do in our own families. We strive to be nurturing and open-minded and to create a genuine feeling of belonging. Our commitment to diversity, equity, inclusion and belonging creates a great place to work and an environment where our employees, our customers and the communities we serve can reach their goals and connect. Our effectiveness in maximizing and bringing together the talents of people of different backgrounds, experiences and perspectives is key to our continued global success.

Equal Opportunity Employer/Veterans/Disabled

**Must be authorized to work in the US.*

**Required postings:**

Family Medical Leave Act (FMLA)

Equal Employment Opportunity (EEO)

Equal Employment Opportunity (EEO) Supplement

Employer Polygraph Protection Act (EPPA)

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