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Kids in Action
Houston, TX, United States
Job Description Job Description Benefits: 401(k) matching Bonus based on performance Company parties Competitive salary Dental insurance Employee discounts Health insurance Paid time off Training & development Vision insurance Want to be a difference-maker and coach others to their full potential? To model and exemplify the mission, core values
Job Source: Kids in ActionKids in Action
Houston
Job Description Job Description Benefits: 401(k) matching Bonus based on performance Company parties Competitive salary Dental insurance Employee discounts Health insurance Paid time off Training & development Vision insurance Want to be a difference-maker and coach others to their full potential? To model and exemplify the mission, core values
Job Source: Kids in ActionConfidential
Houston, TX, United States
Managing Director, Asset Services Operations About the Company Regional provider of real estate management services Industry Real Estate Type Privately Held, Private Equity-backed Founded 1917 Employees 10,001+ Categories Commercial Real Estate Consulting Industrial Legal Real Estate Consulting & Professional Services Real Estate Agents and Broker
Job Source: ConfidentialCushman & Wakefield
Houston, TX, United States
Job Title Managing Director, Asset Services Operations Job Description Summary Serve as a strategic operations lead for the Central region Executive Managing Director with a keen focus on execution of the region's short- and long-term goals and business strategies. Position reports to Presence Strategic Lead / Central Region Executive Managing Di
Job Source: Cushman & WakefieldUnited Way of Massachusetts Bay and Merrimack Valley
, HI, United States
If you are passionate about making a positive impact on the lives of those who sacrifice so much for our country, then you've come to the right place. Our team is comprised of dedicated professionals who share a common commitment to serving our military community. Here at the USO, you'll have the opportunity to contribute to a meaningful cause and
Job Source: United Way of Massachusetts Bay and Merrimack ValleyUnited Way of Massachusetts Bay and Merrimack Valley
, HI, United States
If you are passionate about making a positive impact on the lives of those who sacrifice so much for our country, then you've come to the right place. Our team is comprised of dedicated professionals who share a common commitment to serving our military community. Here at the USO, you'll have the opportunity to contribute to a meaningful cause and
Job Source: United Way of Massachusetts Bay and Merrimack ValleyRR Living
Houston, TX, United States
Director Of Operations Our mantra is simple -- love. Love what you do. Love where you live. Love the success and return we provide. At RR Living, we are a part of something special. The Director of Operations is a key leadership position responsible for growing a team of people who will effectively execute the company’s business strategy. Regiona
Job Source: RR LivingSonic Drive-In
Houston, TX, United States
Sonic Drive-In Director of Operations Houston , Texas Apply Now Directors are responsible for the operations and staff of Multiple restaurants, including the District Managers. Responsibility includes: Execution of all Company policies, procedures, programs and systems. They ensure achievement of restaurant objectives is reached in al
Job Source: Sonic Drive-InHouston, TX, United States
The Director of Service Center Operations is responsible for leading the Center’s customer service operations, setting policies, objectives, and initiatives that align with the organization's goals. This role involves developing standards to minimize response times and maximize customer satisfaction, creating policies and procedures that reflect industry best practices, and implementing systems to monitor performance metrics, including customer feedback and service or product issue trends. Additionally, the Director will proactively analyze Service Center data to identify positive trends in conjunction with Client Teams that can be shared with clients to highlight service excellence and improvements. This role requires managing resources, aligning service activities with company objectives, and to contribute in setting strategic directions for the Service Center. ESSENTIAL DUTIES AND RESPONSIBILITIES Strategic Planning and Policy Development Draft, implement, and oversee policies and procedures to ensure a high-quality customer service experience
Develop service levels and requirements for the department, and ensure the organization meets those requirements
Lead strategic initiatives to boost the performance of customer service representatives, setting clear KPIs and developing reward programs for high achievers
Design processes to achieve the goals and objectives of the Service Center department
Identify service delivery gaps and implement corrective measures
Performance and Quality Management Set performance & quality metrics for customer service representatives to follow and ensure the teams meet the established expectations
Oversee customer relations performance metrics and report findings to senior management
Conduct regular analysis of customer service trends to inform strategic planning and operational adjustments
Ensure adherence to company and departmental policies and procedures
Feedback and Continuous Improvement Create and manage methods for collecting, assessing, and analyzing customer feedback
Collaborate with the marketing team to share success stories and positive customer feedback that can be utilized in promotional materials
Identify training needs and coordinate with Learning & Development for both new hires and existing staff
Serve as the Operations Lead for the integration of AI technology within the Service Center, optimizing processes, enhancing customer service capabilities, and driving innovation
Budget, Resource Management and Retention Manage the department’s budget, including contributions to its creation
Assist in establishing staffing standards
Recommend technology, equipment, and policy updates to improve customer service and retention
Within the Service Center, take charge of monitoring and managing employee turnover, while also developing and applying strategies aimed at boosting employee engagement and increasing retention rates
Interdepartmental Coordination Serve as a liaison between the Service Center and other company divisions.
Participate in industry conferences and workshops to stay up-to-date on the latest customer service trends and technologies.
Act as the primary representative for the Service Center to customers, embodying the company's values and ensuring exceptional service standards
REQUIRED SKILLS AND ABILITIES Excellent verbal and written communication skills
Strong interpersonal and customer service skills
Outstanding organizational skills and attention to detail
Proficient analytical and problem-solving abilities
Effective supervisory and leadership skills
Proficiency in Microsoft Office Suite or related software
KNOWLEDGE, EXPERIENCE AND/OR EDUCATION REQUIREMENTS Bachelors degree required.
5+ years of related experience required, with prior management experience highly preferred.
OTHER REQUIREMENTS Travel as needed for Client Visits, Sales Meetings, Conferences, or Corporate Events
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Director of Service Center Operations jobs in Houston, TX, United States
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