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Diverse Lynx
Atlanta, GA, United States
Job Description: •8+ Year of experience in Data Analyst skills •5+ Years of experience in Labor forecasting methods (Qualitative forecasting/AI forecasting/Average forecasting) •Strong in SQL •Experience in Data Cleaning and Preparation •Data Exploration, Wrangling with Python •Some Statistical Knowledge Diverse Lynx LLC is an Equal Employment Opp
Job Source: Diverse LynxSociety of Workforce Planning Professionals
Atlanta, GA, United States
CAI Workforce Management Forecasting Analyst – Atlanta, GA – Cox Automotive Center of Excellence Business Unit: Cox Auto Corp Services FLSA Status: Job Code: 4510C Location: ATLANTA, GA Department: Finance Systems EEO Code: Reports to: WFM Director/Manager Job Information: FT, > 5% Travel Salary/Grade: XX Job Description : Primarily responsible
Job Source: Society of Workforce Planning ProfessionalsFord Motor Company
Atlanta, GA, United States
We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Our Marketing, Sales & Service organization advances Ford’s reputation as a visionary vehicle and mobility services company and helps deliver a tru
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Atlanta, GA, United States
Cargill’s size and scale allows us to make a positive impact in the world. Our purpose is to nourish the world in a safe, responsible and sustainable way.We are a family company providing food, ingredients, agricultural solutions and industrial products that are vital for living. We connect farmers with markets so they can prosper. We connect custo
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Job Source: InfoPeople CorporationRegions Bank
Atlanta, GA, United States
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive t
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Atlanta, GA, United States
Newell Brands (NYSE: NWL) is a leading global consumer goods company with a strong portfolio of well-known brands, including Paper Mate, Sharpie, Dymo, EXPO, Parker, Elmer•s, Coleman, Marmot, Oster, Sunbeam, FoodSaver, Mr. Coffee, Rubbermaid Commercial Products, Graco, Baby Jogger, NUK, Calphalon, Rubbermaid, Contigo, and Yankee Candle. Driven by a
Job Source: Newell BrandsCargill
Atlanta, GA, United States
Cargill’s size and scale allows us to make a positive impact in the world. Our purpose is to nourish the world in a safe, responsible and sustainable way. We are a family company providing food, ingredients, agricultural solutions and industrial products that are vital for living. We connect farmers with markets so they can prosper. We connect cust
Job Source: CargillAtlanta, GA, United States
Workforce Analytics Analyst – Multiple Locations – Cox Communications Posted On: 01-04-2023
Position Title: Workforce Analytics Analyst
Job Location: Atlanta, GA, Phoenix, AZ, Wichita, KS, Hampton Roads, VA, Baton Rouge, LA, Omaha, NE, Oklahoma City, OK, Las Vegas, NV
Contact Information: Lara Boldin [email protected]
Company Name: Cox Communications
Role Summary
Create accurate contact center forecasts (30-minute interval to monthly) Maintain Workforce Management system (Aspect eWFM) with accurate call history and arrival patterns
Maintain external models with updated call volume, Average Handle Time, Shrinkage and other drivers
Provide an accurate “locked” forecast and preview for vendor partners
Conduct regular trend analysis for specific LOB (line of business)
Establish and maintain site specific hire plans for each LOB supported
Maintain accurate headcount numbers
Proactively make recommendations on staffing to maximize KPI’s
Identify and escalate potential risk to attainment of Key Performance Indicators
Incorporate pre-defined impacts of upcoming initiatives into planning models (Products, Marketing, etc.)
Partner with scheduling and intraday teams to ensure end-to-end planning and execution is aligned
Participate in annual budget creations and regular refresh of budget assumptions
Publish regular reports
Identify potential process improvements
Facilitate regular meetings with LOB partners
Qualifications
Minimum
Bachelor’s degree in a related discipline and 2 years of experience in a related field. The right candidate could also have a different combination, such as a master’s degree and up to 2 years’ experience or 6 years of related experience forecasting, Digital contact and scheduling with Workforce Management software
Proven aptitude for math and analytics required
Strong relationship management skills are required
Preferred
BS/BA degree in related discipline (Business, Finance or Mathematics) strongly desired
Alvaria eWFM experience preferred
Proven experience presenting & consulting with operational leadership preferred
Experience in telecommunications industry desired.
Full understanding of LOB supported and business drivers, including call handling procedures and call routing
Advanced Microsoft Excel skills including complex formulas, workbook linking, data filtering
Advanced knowledge of Alvaria eWFM forecast groups and settings
About Cox Communications Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That’s a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you’re interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today!
About Cox Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses – which includes Cox Automotive and Cox Communications – is forging a better future for us all. Ready to make your mark? Join us today!
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Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered,visit our benefits page .
Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.
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Email Alert for Workforce Analytics Analyst jobs in Atlanta, GA, United States
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