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Wolters Kluwer
Dallas, TX, United States
We are currently seeking dynamic Customer Success Associates to join our growing teams across the country. CT (Corporate Trust) Corporation is the global leader of legal entity management, corporate compliance and due diligence solutions. Businesses and law firms around the world trust CT Corporation to manage their most critical business and legal
Job Source: Wolters KluwerWolters Kluwer N.V.
Dallas, TX, United States
Customer Success Associate page is loaded Customer Success Associate Apply locations USA - Dallas, TX time type Full time posted on Posted 13 Days Ago job requisition id R0037239 We are currently seeking dynamic Customer Success Associate to join our growing teams across the country. CT (Corpora
Job Source: Wolters Kluwer N.V.Wolters Kluwer
Dallas, TX, United States
We are currently seeking a dynamic Customer Success Associate to join our growing teams across the country. CT (Corporate Trust) Corporation is the global leader of legal entity management, corporate compliance and due diligence solutions. Businesses and law firms around the world trust CT Corporation to manage their most critical business and lega
Job Source: Wolters KluwerManpowerGroup
Dallas, TX, United States
We are currently seeking dynamic Customer Success Associates to join our growing teams across the country. CT (Corporate Trust) Corporation is the global leader of legal entity management, corporate compliance and due diligence solutions. Businesses and law firms around the world trust CT Corporation to manage their most critical business and legal
Job Source: ManpowerGroupBlue Yonder
Dallas, TX, United States
Blue Yonder Title: Customer Success Partner Location: VIrtual within the US Overview We partner with our customers to ensure they are maximizing value from their Blue Yonder products. You’ll develop a deep understanding of the business operations and challenges of your assigned customers, understanding them in the context of their industry. Your
Job Source: Blue YonderBlue Yonder
Coppell, TX, United States
Blue Yonder Title: Customer Success Partner Location: VIrtual within the US Overview We partner with our customers to ensure they are maximizing value from their Blue Yonder products. You'll develop a deep understanding of the business operations and challenges of your assigned customers, understanding them in the context of their industry. Yo
Job Source: Blue YonderMongoDB
Dallas, TX, United States
The worldwide data management software market is massive (According to IDC, the data management software market is forecast to be $94 billion in 2023 growing to approximately $153 billion in 2027, representing a 13% compound annual growth rate). At MongoDB we are transforming industries and empowering developers to build amazing apps that people us
Job Source: MongoDBBurroughs, Inc.
Dallas, TX, United States
Description Customer Success Manager Position Summary The Customer Success Manager (CSM) works with existing customers to ensure customers realize value from their maintenance and support services and/or subscriptions. They are responsible for the post-sale lifecycle of the customer from onboarding to renewal of the contract and/or subscription.
Job Source: Burroughs, Inc.Dallas, TX, United States
Vivant is looking for experienced Customer Success Associates to manage the day-to-day activities for all open projects, ensuring tasks are completed, and the projects are moving along. In addition running audits for the sales team to provide serviceability of our services nationwide to our sales team.
Pre-Sales : Work directly with our sales, support and accounting team to coordinate and gather information about clients by calling previous carriers and finding out if the client is under contracts or obligations, documenting all notes under projects/leads/client info within our business management platform, Utiliko. Running audits for sales team to provide them with availability of services for potential clients.
Pre-Install: Understanding the telecom world of how porting a number works, placing orders for new services with our partners for new internet service, answering calls/emails and coordinating installation with our clients and technicians. Ensuring all parts are ordered and delivered to the site, technicians are scheduled and numbers have FOC dates confirmed.
Installation: Serve as the liaison among internal teams (Sales, installation, support, accounting) and client to ensure that projects are moving along successfully. This requires attending on-boarding calls to get Knowledge Transfer, relaying that information for parts to be ordered to our installation team. Working with our support team to ensure the proper numbers are ported, correct services are getting installed, meanwhile, keeping the client abreast of all upcoming installation dates and finally ensuring the previous services are disconnected from the old accounts of client and our accounting team starts billing for our newly installed services.
Post Installation : Once services are successfully installed, coordinating with accounting to ensure we set up the client for billing in Utiliko. Calling and disconnecting previous client accounts after our services are installed. Keeping customer in the loop during each cycle of installation and serving as their go-to person during the first 90-days before handing them off to our support team.
New Hire Training: Documentation of all responsibilities, creating training videos, taking charge of creating new workflows when needed to make the company and process more efficient for both our Client and Company. Training new Project Coordinators as needed
Tools of Trade Basic software such as Email, Google Docs, Online Search, Windows shortcuts
Communication tools such as Skype, Zoom, DialPad or similar
Skills Required EXTREMELY well organized & punctual
Multitasking abilities are a must
must be a self-starter, out of the box thinker, problem solver
be able to work under pressure, keep organized and look for solutions
seek out solutions when they hit a roadblock instead of dropping the task and forgetting it
manage remote installation of internet & VoIP service
Basics & Common Sense Must have a reliable high speed internet connection
Working computer and a quite place to work with noise cancelling headphones
Reliable source of transportation
Our Ideal Candidate Someone who take control of situation and gets the job done
Is very organized and prepares for upcoming meetings and tasks to make the most of available time
Understand the workflow and processes and will actively look to improve them to make life easier for everyone
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Customer Success Associate jobs in Dallas, TX, United States
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