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Customer Service Representative

Lake Bluff, IL, United States

A retail company in Illinois is looking to add a new Customer Service Specialist to join their growing team in the Greater Chicago area. In this role, the Customer Service Specialist will be responsible for supporting retail customers and end-users with order support, product assistance and troubleshooting.

Responsibilities

The Customer Service Specialist will:

Answer customer/consumer calls and e-mails

Provide customer service and troubleshooting as needed

Respond to consumer online reviews through the portal

Arrange for shipment of replacement parts

Track and trace delivery of orders

Communicate with employees throughout the organization on customer requirements

Initiate claim process with customers

Organize and maintain claim files

Notify the manufacturers of new claims and manage claims to closure

Work within several customer portals such as Archway and CommerceHub

Assist with general office and data entry projects, as necessary

Qualifications 1+ year of experience in a Customer Service and/or General Office Administration role

Associate's Degree

Computer savvy

Microsoft Office Suite proficient

Exceptional phone etiquette

Great interpersonal skills

Excellent communication skills (written and verbal)

Strong attention to detail

Highly organized

Apply

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