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Desktop Support Technician

Atlanta, GA, United States

Desktop Technician II

Atlanta, GA (On-Site)

POSITION OVERVIEW:

The Desktop Technician provides support in the areas of end-user support requests, onboarding, offboarding, asset management, printer management, and systems support within the Information Technology department. Is a self-starter who can be the sole point of contact for a remote office, but also participate in a strong IT team environment.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

End-User Support:

Quickly and efficiently resolve requests for various issues

OS/Software/Hardware support (Windows 10, Office 365)

User and asset management through Active Directory, Azure and Intune

Desk and Mobile phone support

Handle licensing and purchase requests as needs arise

Printer and scanner installations and management

Assist with physical office moves and end-user setups

Understand and configure TCP/IP network infrastructure

Strong troubleshooting skills a must

Self-starter with a strong drive to be a part of a team

Strong communication skills

Visits to multiple offices in the area to resolve on-site issues

Ability to travel when needed

Onboarding:

Determine equipment and licensing needs for all incoming Stream employees.

Create POs, tickets, tasks, etc. to communicate equipment purchasing and/or licensing needs once approval received.

Administer, create, and manage Active Directory, Office 365

Ability to maintain accurate asset inventory

Offboarding:

Disable all user access (email, licensing, software, fob, etc.) and collect equipment.

Back up all data, clean up computer, and update assets.

Asset Management:

Track computer inventory.

Receive and deploy new computer equipment

Produce asset reports for each location and entity

Smartly reuse equipment where available

Qualifications

The Ideal candidate will have the following:

Bachelor of Business Administration or equivalent degree from an accredited university or trade school

3-5 years of work experience providing departmental technical support

Excellent communication skills (both verbal & written)

Strong organizational skills

Technical writing skills

Proficiency with Microsoft Word, Excel, PowerPoint and Outlook applications and mobile apps

Experience in various technology solutions (software, hardware, subscriptions)

A+, Network+, or MS certification preferred

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