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Crescens
Atlanta, GA, United States
Title: Desktop Support Technician Location: Atlanta, GA(Onsite) Duration: 6+ Month Type: Contract Job description: A Desktop Support Technician plays a crucial role in providing technical assistance and support to end-users within the City of Atlanta organization. Their primary responsibility is to ensure that computer hardware, software, and r
Job Source: CrescensExcelon Solutions
Atlanta, GA, United States
Job Summary: We are seeking a skilled and experienced Active Directory Engineer to join our team. In this role, you will be responsible for the design, implementation, and maintenance of our Active Directory infrastructure and Citrix Virtual Apps and Desktops environment. Responsibilities: Design, deploy, configure, and manage the Active Directory
Job Source: Excelon SolutionsACL Digital
Atlanta, GA, United States
Position: Desktop Support Location: Atlanta, GA (30303) Duration: 1 Months (With Possible Extension) Job Description: A Desktop Support Technician plays a crucial role in providing technical assistance and support to end-users within the City of Atlanta organization. Their primary responsibility is to ensure that computer hardware, software, and r
Job Source: ACL DigitalBeyond IT Support
Lilburn, GA, United States
Benefits: 401(k) Company car Dental insurance Health insurance Vision insurance Job Description Basic Functions: Be the first response to incoming tickets in the queue Conduct troubleshooting and implement resolutions Support Clients over the Phone and Onsite Solve common issues such as password resets, information requests, software ins
Job Source: Beyond IT SupporteTeam
Atlanta, GA, United States
2 plus years of experience working in IT (tier I field preferred) Knowledge of weather.com and the Weather App Suite Strong customer service skills Working knowledge of cloud technology Strong understanding of server infrastructure Experience executing production level incident management and outage escalations Must possess superior analyt
Job Source: eTeamClientSolv
Atlanta, GA, United States
Company Description ClientSolv Technologies is an IT solution firm with over a decade of experience serving Fortune 1000 companies, public sector and small to medium sized companies. ClientSolv Technologies is a woman-owned and operated company that is certified as a WMBE, 8a firm by the Federal government's Small Business Administration. Job Des
Job Source: ClientSolvAA2IT
Atlanta, GA, United States
Max Bill Rate: $37.18 - Can go higher if needed. High profile position need experienced tech Is this position remote or in person? In person What will the primary day-to-day responsibilities entail for this person? Support Executives and their assistants What is the TOP 2 required skills that candidates must have? Customer Service and Communication
Job Source: AA2ITCrescens
Atlanta, GA, United States
Job title : Desktop Support Tech Location : Atlanta, G Duration : 2 Months Type : Onsite Job Description: The Client requires staff augmentation to facilitate Desktop Support responsibilities. The Desktop Support Engineer will hold responsibility for but limited to: Applies technical expertise using standard operating and diagnostic protocols t
Job Source: CrescensAtlanta, GA, United States
Job Description
The Desktop Support Technician will be part of a team responsible for supporting workstations running on Windows 10 and higher platforms in a 24x7 operating environment. This role will be responsible for handling all Tier 1 & some Tier 2 issues. The Technician is responsible for "imaging" workstations as outlined by departmental standard operating procedures and installing and configuring all associated hardware. The Technician is responsible for proactively monitoring these workstations and is responsible for firmware updates, operating system updates, anti-virus software updates, security patches, and repair of any hardware failures. The technician will also provide helpdesk support, including answering helpdesk phones and resolving end-user computer issues using remote diagnostic and troubleshooting tools. Duties will require after-hours support. The Technician will report to the Technical Services Manager and must coordinate activities with other business units within the division to meet the department's overall objectives.
Qualifications
Experience required :
Associate Degree or 2 years' experience doing desktop support.
Experience with Windows and Mac operating systems.
Experience with cloud technologies.
Experience doing PC Builds and deployments.
Experience working with a ServiceNow ticketing system.
Previous experience troubleshooting issues with applications.
Ability to troubleshoot and resolve issues within O365 and other apps.
Solid understanding of Azure AD.
Excellent communication skills.
Ability to troubleshoot VPN issues.
Basic Networking experience.
Provides management of domain accounts and group permissions.
Responsible for supporting remote sites around the Airport.
Essential Education/Certification(s): Associate Degree or a minimum of 2 years of hands-on equivalent experience in computer repair or any combination of education and experience that would provide the desired skills, knowledge, and ability to perform the job functions. Must be able to successfully complete skills assessment.
Non-Technical Skill(s): Excellent Customer Service skills is a must and be able to manage multiple projects and/or tasks concurrently. Must be a self-starter & be able to use own judgment/initiative to undertake activities with minimal supervision. The Candidate must also have excellent oral & written communications skills.
Organizational Expectations: The successful candidate must be able to work the 8:15 am to 5:00 pm shift Monday through Friday. Work a remote on-call rotation schedule that consists of Friday to Friday,10:00 pm to 6:00 am answering customer calls via city-issued cell phones. On-call duties will include but are not limited to unlocking user accounts, creating, and handling trouble tickets.
Applicant must possess a clean driving and criminal record, be able to follow directions, and solve problems under pressure while maintaining a professional demeanor. Work collaboratively with others to achieve team & organizational goals; prioritize projects and/or tasks; provide constructive input to achieve team goals; deliver a customer-focused, responsive service to customers; support efforts to enhance business efficiency & effectiveness; demonstrate a positive, "can-do" attitude; respond constructively to new information, changing conditions, & unexpected obstacles, Use time efficiently, ability to follow procedures and take direction.
Email Alert for Desktop Support Technician jobs in Atlanta, GA, United States
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