VP, Product Management, Copilot for Customers

San Francisco, CA, United States

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Job Category

Product

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

VP Einstein Copilot for Customers

As a Product VP in our Salesforce AI Organization, you’ll drive the vision for how we bring AI agent (Einstein Copilot) to market for customer, partner, and consumer-facing use cases.

This role demands a visionary and strategic thinker who will drive innovation, inspire cross-functional teams, get into the technical details, and take ownership of the product roadmap.

About You

Comfort with defining products and driving execution amidst ambiguity and can balance adapting quickly to the changing AI landscape without causing unnecessary churn chasing every latest development

Passionate about creating seamless, trusted experiences that push the future of UX

Can define and communicate the strategy to execs, engineers, and customers, evangelizing the vision and adapting to feedback

Respected people leader, with thoughtful approach to building PM teams and coaching them on working in a fast-paced market.

Stay attuned to market trends, customer needs, and emerging technologies, providing valuable insights to drive differentiated product development.

Own the product roadmap, making data-driven decisions to prioritize features and improvements.

Collaboration: You’re comfortable in a matrixed environment, building trust and collaborating across teams to achieve your vision at scale

Responsibilities

Build the vision for Copilot for Customers and evangelize it with customers, partners, and employees

Develop and lead a team of creative and collaborative people and link performance to overall business objectives

Responsible for the end to end product life cycle. This includes: market needs, product vision and strategy, roadmap creation and communication, release planning, requirements gathering, functional specification all the way through to customer enablement and success.

Work very closely with development, user experience, documentation and other product teams to execute the product strategy.

Engage directly with customers during pre-sales and post-sales implementations to ensure the product will help them reach their desired business outcomes.

Translate customer requirements and use cases into functional designs. Lead a team of product managers, designers, developers, quality engineers, and technical writers to build new features in an agile development methodology.

Perform the role of champion to promote and evangelize the product and new features with marketing, sales, support, professional services, partners and customers.

Create compelling demos for internal and external use.

Actively participate in industry events, customer briefings and advisory boards and social media communications

Develop and execute a go-to-market strategy & plan in collaboration with: marketing, sales, sales enablement, alliances, sales support and product teams

Qualifications

High energy and passion for the job

Leadership DNA, proven ability to excite and lead a product team

Equivalent of 10+ years of product management or similar experience.

Demonstrated experience incubating 0→1 initiatives as well as scaling them from 1→10+

Demonstrated experience in gathering and transforming product requirements into an actionable product roadmap.

Strong organizational and analytical skills, excellent written and oral communication skills, including experience in high-level business discussions.

Professionalism, dedication and ability to work in a collaborative team environment.

Desired Skills And Experience

Experience with SaaS enterprise product management.

Ability to deliver results in global, matrixed environments comprised of internal and external stakeholders

Accommodations

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

For California-based roles, the base salary hiring range for this position is $280,700 to $449,200.

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.

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