VP Product Management Billing

San Francisco, CA, United States

Posted on

Jan 18, 2022

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See yourself at Twilio

Join the team as our next VP Product Management, Billing

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help

companies and developers worldwide

build better applications and customer experiences.

Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports

diversity, equity & inclusion

wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

This position is needed to

lead the product strategy, roadmap and product management team for Twilio's Billing Platform.

The secret sauce to Twilio is how developers get started at minimal cost and then seamlessly grow their apps to any scale. Our Billing Platform makes this possible. We are looking for a product leader who can set the vision and strategy for Billing, seamlessly engage with all the stakeholders from external customers to sales, finance and product teams, grow a world class PM team, and build a strong partnership with engineering.

Responsibilities

In this role, you’ll:

Define the product vision and strategy for Twilio's Billing Platform in collaboration with all stakeholders. Build alignment across the whole organization.

Drive a continuous discover/build/ship/learn cycle for the Billing R&D team with a clear short and long term roadmap that delivers on the vision and continuously unlocks value for stakeholders.

Be a model in customer orientation. Build trust with all stakeholders through empathic engagement, clear convictions, and high-integrity commitments

Build and develop a high performing PM team that wears the customers' shoes and develops every individual to be a world-class product manager

Partner with engineering to build a culture of empowered product teams where all roles excel together and deliver as a single team

Qualifications

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

15 years of product management experience building large scale cloud services platforms

10 years people management experience

Demonstrated leadership - ability to inspire/lead/recruit/retain successful product management teams

Proven track record of results - establishes ambitious goals, achieves/over-achieves those goals and takes overall responsibility for overall business outcomes

Innovation and critical thinking - track record of driving companies through transformative change with the ability to see the big-picture while also being hands-on in the details

Gravitas - Executive presence, strong communication skills, ability to communicate business value as well as product features/benefits

Data-driven - outcomes oriented and a problem solver

Customer obsessed - passionate about the customer journey and the customer experience

Experience building large scale, mission critical software services like a Billing system or similar

Bachelor's degree from an accredited university, or equivalent experience

Desired:

Experience building cloud native Billing Systems for usage based products at very large scale

Experience with pricing and packaging of B2B cloud software products

Experience with pricing and packaging of usage based services

Location

This role can be remote, and based in USA or it can be based in one of our offices throughout the US

Approximately

10% travel is anticipated.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we **** ,000

Additionally, this role is eligible to participate in Twilio's equity plan.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. This role is also eligible to participate in Twilio’s equity plan and for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

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