IT Support Specialist
Denver, CO, United States
Company Description
ClientSolv Technologies is an IT solution firm with over a decade of experience serving Fortune 1000 companies, public sector and small to medium sized companies. ClientSolv Technologies is a woman-owned and operated company that is certified as a WMBE, 8a firm by the Federal government's Small Business Administration.
Job Description
We are seeking an IT Support Specalist for an 8-month contract in Denver, CO. This role will work onsite/ in the office schedule, in the Cherry Creek area- Monday- Friday from 8:00 am- 5:00 pm.
In this role, you will be the front-line IT support interfacing with business users on service requests, investigating and evaluating problems, resolving when possible, or escalating to staff for further resolution. Responsibilities include:
Monitoring service desk requests, elevating required service levels, negotiating completion dates, and ensuring follow-through on hardware problems, equipment and software purchases
Rollout, inventory maintenance, problem resolution, and coordination of equipment replacement schedule.
Expand user functionality in alignment with department goals
Resolve user-related problems, assist with the development of solutions, and ensure adequate training for all Division users.
Leads the implementation of new applications and monitors/evaluates the effectiveness of new applications
Respond to user technology issues, diagnose hardware malfunction
Assist employees with configuration of newly deployed hardware
Provides direct technical assistance to staff in using new and existing software, hardware, and applications.
Qualifications Bachelor's degree from an accredited institution in a field of study related to the work assignment and 2 years of professional experience in an IT Support role OR additional appropriate experience will substitute for the degree requirement on a year-for-year basis.
Additional Information
This 8-month contract role will work onsite/ in the office schedule, in the Cherry Creek area- Monday- Friday from 8:00 am- 5:00 pm. This role will pay between $30-$32 per hour.