Technology Specialist - VIP Support
Duarte, CA, United States
Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. Our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today.
As a successful candidate, you will:
This position provides support in a MAC and Windows based environment including troubleshooting and resolving problems and providing first-line customer service. This position is responsible for the installation of new systems, and replacement of existing machines with the latest hardware and software platforms for Windows and MAC. This position also provides excellent customer service and support at each customer engagement.
Primary support for Windows and MAC computers, perform Windows and MAC OS updates, WOWs and printer support. BCA Audit support, daily clinical rounding support.
Provide support for the telecommunication or audiovisual issues in various settings (Clinical, Research, General Business, Meetings)
Assist in the implementation of telecommunication and audiovisual systems.
Provide operational support for post project system deployments.
Other duties as assigned