IT Support Specialist Fraud Detect Technology Solutions (L4 Support)

, CA, United States

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**IT Support Specialist Fraud Detect Technology Solutions (L4 Support)**

348267BR

Technology Solutions

Toronto , ON

February 15, 2022

**Company Overview**

Tell us your story. Dont go unnoticed. Explain why youre a winning candidate. Think TD if you crave meaningful work and embrace change like we do. We are a trusted North American leader that cares about people and inspires them to grow and move forward.

Stay current and competitive. Carve out a career for yourself. Grow with us. Heres our story:

**Department Overview**

**Building a World-Class, Diverse and Inclusive Technology Team at TD**

We cant afford to be boring. Neither can you. The scale and scope of what TD does may surprise you. The rapid pace of change makes it a business imperative for us to be smart and open-minded in the way we think about technology. TDs technology and business teams become more intertwined as new opportunities present themselves. This new era in banking does not equal boring. Not at TD, anyway.

**TD IT Application Support** covers business segment CIO technology areas or shared services technology functions. These experts interact closely with those within the Infrastructure Technology Solutions space. With a heightened focus on developing, implementing standard support models and processes using industry best practices, this role is responsible for production support, troubleshooting incident and problem management, service transition, IT change management and deployment and release management.

Theres room to grow in all of it.

**Job Description**

**About This Role**

The IT Support Specialist Fraud Detect Technology Solutions reports to the AVP, Fraud Detect Technology Solutions to provide management oversight to governance, performance management, and L4 support operations for Fraud Detection Platform applications. The successful applicant will have the opportunity to be integrally involved in the establishment and build-out of a dedicated L4-level support capability for the Fraud Detect Domain in Fraud TS. Role Accountabilities: Production Support: Maintain overall operational availability and stability of Fraud Detection applications in close partnership and joint responsibility with infrastructure and third-party vendors (incl. performance, availability, capacity management, etc.), and manageability of all applications; Perform application and platform currency and version uplift implementation; Application Break/Fix: Search for unexpected results and remediate vulnerabilities in Fraud Detection applications. Provide 4th level application support including, service restoration, post-incident forensics, and implementation of technology routines/maintenance in support of enhanced availability of TDBG services. Work with Fraud Detect Domain developers and/or other technology partners for advanced investigation, manipulation/changes to source code, etc. where required. Incident Management: Work with other technology areas/teams to identify complex production issues after escalation from Fraud L3 Support to resolution, escalating to appropriate areas where applicable. Performance & Lifecycle Management: Perform application and platform optimization for maximum system efficiency and lower overall total cost of operation/ownership; Work with Technology Asset Owner (TAO) and Fraud Detection Domain owner to develop and curate lifecycle management plans for Fraud Detection applications and supporting platforms. Service Transition: Work with Fraud Detection Domain delivery teams to ensure smooth and efficient transition of service/technology from non-production to production;

Deployment & Release Management: Work with Release Management resources Plan and orchestrate deployment and/or releases across the portfolio

**Requirements**

Share your credentials, but your relevant experience and knowledge can be just as likely to get our attention. It helps if you have:

Relevant experience in Fraud Detection, performance management and system optimization.

L2/L3 incident response experience is a definite asset;

Knowledge in any one or more of the following technology skillsets is a definite asset: MS SQL Server (2012-2019) Autosys/SSRS/SSIS C# / .Net / ASP.Net / Java MS Azure or other public/private cloud platform (AWS, Google, VMC) Windows and Linux operating systems WebServices/REST API

Experience in working directly with third-party vendor application support teams is a definite asset;

Working experience in an Agile and/or DevOps team with direct exposure to CI/CD pipelines; Strong analytical and problem-solving skills with attention to detail;

**Additional Information**

**Join in on what others in TD Technology Solutions are doing:**

* Inspire a positive work environment and help champion quality, innovation, teamwork and service to the business.

* Learn voraciously, stretch your thinking,

* #tdcybersecurity

**Hours**

37.5

**Inclusiveness**

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

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