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Clipper Petroleum
Suwanee, GA, United States
Job Details Level Entry Job Location Store #40 - Suwanee, GA Position Type Full-Time/Part-Time Travel Percentage None Job Shift Any Job Category Retail Description POSITION SUMMARY: The Guest Service Representative greets and serves guests, handles merchandise purchases, stocks merchandise displays, and maintains a clean, safe retail envir
Job Source: Clipper PetroleumClipper Petroleum
Cumming, GA, United States
Job Details Level Entry Job Location Store #39 - Cumming, GA Position Type Full-Time/Part-Time Travel Percentage None Job Shift Any Job Category Retail Description The Guest Service Representative greets and serves guests, handles merchandise purchases, stocks merchandise displays, and maintains a clean, safe retail environment. We are look
Job Source: Clipper PetroleumHampton Inn & Suites Alpharetta, GA
Alpharetta, GA, United States
Kana Hotel Group's mission is to be one of the most admired and service quality driven hotel companies in the industry. We will accomplish our goal by creating an atmosphere of friendly employee behavior and delivering the highest quality service and value to our guests. From our Team Members to our General Managers and Regional Support team, we s
Job Source: Hampton Inn & Suites Alpharetta, GANothing Bundt Cakes #83
Sandy Springs, GA, United States
At Nothing Bundt Cakes, we refer to our guest services representatives as Joy Creators! A Joy Creator sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You’ll get to play party planner by helping guests order the right cake for their celebrations and making sure their orders go off without a hitch
Job Source: Nothing Bundt Cakes #83Clipper Petroleum
Decatur, GA, United States
Job Details Level Entry Job Location Store #77 - Smyrna, GA Position Type Full-Time/Part-Time Travel Percentage None Job Shift Any Job Category Retail Description POSITION SUMMARY: The Guest Service Representative greets and serves guests, handles merchandise purchases, stocks merchandise displays, and maintains a clean, safe retail enviro
Job Source: Clipper PetroleumNothing Bundt Cakes
Tucker, GA, United States
The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of brand contact in our bakery and serves in an essential role to engage and bring joy to our g
Job Source: Nothing Bundt CakesInTown Suites
Cumming, GA, United States
Make a note of the home email address and the password that you use to complete your employment application. Should we contact you for this position, you must be able to receive emails at this home email address. Position Summary: The Guest Services Representative will assist the guests efficiently, courteously, and professionally in all front of
Job Source: InTown SuitesEmbassy Suites Atlanta/Sugarloaf, GA
Duluth, GA, United States
Kana Hotel Group's mission is to be one of the most admired and service quality driven hotel companies in the industry. We will accomplish our goal by creating an atmosphere of friendly employee behavior and delivering the highest quality service and value to our guests. From our Team Members to our General Managers and Regional Support team, we s
Job Source: Embassy Suites Atlanta/Sugarloaf, GADuluth, GA, United States
The Fairfield Inn Duluth is now hiring Guest Service Representatives to join our wonderful team! These are 1st and 2nd shift positions, with shifts available 7 days a week (weekends will be required). The hourly rate of pay is $14.50 per hour. Additional benefits include a quarterly bonus plan, 401k with Employer match, paid time off and an option to be paid daily through DailyPay!
Provide excellent guest service in an efficient, courteous professional manner; follow LBA standards of friendly hospitality while adhering to guidelines and procedures. Execute selling strategies to enhance the hotel revenue.
PRE REQUISITES
Guest Service Representatives have access to guestrooms and property, character traits of honesty and trustworthiness are essential to this position. Therefore, associates must pass the appropriate security clearance, per company policy. Experience in service, sales, telesales or guest relations type of industry is helpful, not mandatory.
SUMMARY OF ESSENTIAL JOB FUNCTIONS
Must be able to perform major life activities: Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
For this position specifically: Must be able to push or pull 60 pounds and lift and/or carry 30 pounds.
Must be able to stand for eight hours, bend, stretch, reach.
Must be able to see and hear.
Must be able to speak and read English, the ability to communicate in another language may be helpful.
Must display professionalism, honesty and trustworthiness at all times.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
Knowledge in: Entire property, staff, services, hours of operation, type of rooms, locations, rates, discounts.
Frequent Stay Program
Reservations procedures including cancellations and "walking" guest
Phone etiquette and answering procedures, be able to answer inquiries of shopping, dining, entertainment and travel directions.
Daily hotel operations, check daily events, bulletin boards and be up to date on changes, new procedures and events.
Manager on Duty functions when necessary or as scheduled
Skills: Computer literate to thoroughly operate property management system: post charges, compute bills, collect payment and make change.
Abilities: Multi task, remain associate and guest service centric.
Communicate with guests, co-workers receiving and transmitting mail, phone and written messages and relay pertinent information using communication log books.
Assist with guest issues with professionalism, maintaining hospitable attitude.
SPECIFIC RESPONSIBILITIES Greet and register guests, provide room assignments, maintain guest privacy, and accommodate special request when possible.
Promote and sell services/amenities of the hotel.
Promote repeat business by offering to take future reservations and providing recommendations for alternate same brand-type products.
Be aware of potential sales leads and contacts thorough guest interaction. Report information to the appropriate individual.
Keep housekeeping and other departments informed of any special requests, late check-outs, and special needs areas.
Check all credit cards for validity before the end of the shift.
Learn and utilize PMS.
Ensure all cash, check and miscellaneous departments are in balance at shifts end.
Assist in other areas: F & B, cleanliness of property wherever assistance is needed for guest satisfaction.
Help maintain a clean and professional lobby, dining area; dusting vacuuming, cleaning tables, etc.
Have a thorough working knowledge of emergency procedures.
Practice safety standards at all times and be alert to hazardous conditions. Report or correct any hazardous conditions immediately.
Report any unusual occurrences or request to the manager.
Maintain certification from a responsible vendor training if alcohol is served.
Be flexible in regard to work schedule, understanding hospitality is a 24/7 industry and evenings/weekends may be required.
Utilize Service Recovery Log and other necessary communication logs from shift to shift.
Maintain stock/cleanliness in the market area.
Other duties as assigned, of which the associate is capable of performing.
WORKING CONDITIONS/SPECIAL REQUIREMENTS
Standing, walking for long periods of time while maintaining a friendly professional image. Where applicable, follow approved laundry procedures, ensure understanding of operation of washers and dryers. Assist with folding linen according to proper standards.
POSITIONS FOR POSSIBLE ADVANCEMENT
The next step for this position is in a training capacity. The ability to teach skills and competencies will enhance leadership skills in preparations for further promotion. Once that is achieved, the individual may be considered for an AGM or GSM position should one become available.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.
Email Alert for Guest Service Representative jobs in Duluth, GA, United States
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